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Smart Thermostat broken and no hot water
Hi. I have a smart thermostat and several tado trvs. All have been working well. I mainly use the smart thermostat to control the hot water but it is also in a bathroom that does not have a tado trv to keep the bathroom warm when all other rooms are off. The smart thermostat has stopped working and we have had no hot…
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error 03 when adding smart radiator thermostat wireless
I am trying to add a new smart wireless thermostat to control the radiator in a room based on the loft. When I try to add the new smart radiator thermostat ita talea a long time until eventually I see a code error 03 on the device. Could this be because the device is too far away from the central internet bridge?
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Support for "S plan" with single motorised valve.
Hi folks, I'm looking to upgrade my old thermostat to Tado with hot water control. The problem I'm facing is that my system is not a completely standard S Plan, instead there is only one motorised valve which either allows hot water to flow into CH or not. In other words, the HW is always on and only CH is optional. My…
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Truly terrible hardware, how do I resolve....?
Hi all, Like most folk, I'm struggling with the Tado bridge, the appalling software design (eg no backup schedules, pointless cloud dependency) and the hardware design from the cretaceous period (I mean I've never seen any firm recommend to get their bridge working you need to buy a 10Mbps half duplex switch as well as…
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Combi boiler hot water control
Hello everyone. A bit of pickle here with hot water control and i can't seem to find an answer to it. I have a vaillant ecotec pro (vcw 289 i believe) hooked up to tado via ebus. Works like a charm when it comes to heating, no issues here. But i have a problem with hot water control as it seems to have overtaken the…
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One-click hot water control with 'turn off water' and 'resume schedule' button
I use the mobile app to control my central heating and hot water system. I don't use geofencing as my wife often leaves her phone at home. I do however frequently use the option to 'Turn OFF all rooms' and then 'Resume schedule' later. I would really love a similar option to 'Turn OFF hot water' and then resume the hot…
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Humidity/ adjusting temp offset
I have trv on all rads. Humidity levels read 65-75% increased risk of mould when heating offf. It's an old house in good condition no condensation or damp open windows regularly. I read about adjusting temperature offset facility mine are sitting at 0. Do I adjust them to help readings improve?? Do I add or reduce ? Any…
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Customer Service
We have had Tado for about 18mths now, 14 of which it has worked, these were the good times. We chose to change our Internet provider to Virgin and the system has now not worked since January 24. We have contacted customer support (bots and messaging service) which is horrendous. We have tried to follow the instructions to…
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Introducing myself
As suggested by @samd, I am making a short post to introduce myself as the community forum’s new admin. Hello! My name is Emcee, I live in Munich, Germany and am a member of tado°’s Customer Experience team. I hold a M.Sc. from the Technical University of Munich. My thesis was focused on hydroelectricity. I worked in the…
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Obsolete Tado
I had to reset my Android phone (8.0.0) and reload all Apps. Tado would not install from the Playstore, saying it was incompatible with my device. Such forced obsolescence is not acceptable.
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Tado Valve Display
I have one Tado Valve that will display settings when adjusted manually but when set using the app there is no digital display. However you can hear the valve adjust a few seconds later. Any ideas Roy Whitgrove
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Offset Temperature
Hello, In my house I have installed 11 Smart Radiator Thermostats. Three of them every day change by themselves the offset temperature. I set the offset temperature to 0, and the day after I found 6 or 7 or other value…. Is it possible to disable it. The Smart Radiator Thermostats are connected to Home assistant by the…
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Adding Wireless Thermostat change my zone config - not right to me
I have a number of wired thermostats downstairs all working for about 6 months. Then added a wireless controller and thermostat upstairs. But all the downstairs ones had their zone changed to use the wireless controller as the zone controller and I dont remember saying this was OK, i did set up the pair of controller and…
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Navien boiler
Navien boiler with Tado 3+ wireless stat
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How to heat mostly with an AC and continuously for a little bit with floor heating
I have the Tado Smart Thermostat, for my floor heating and the AC control, for my airconditioning. The AC is more efficient (and doesn't use gas), but the downside is that the floor feels cold, because the floor heating turns off (temperature reached). Having cold feet is not that comfortable. How can I continuously use…
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Blitz of posts from Emcee . . ,
Numerous older threads seem to have suddenly had a response from Emcee who would appear to represent tado° but has not offered any solutions. I’m glad see the company participating here but the lack of suggestions or answers to the various issues is not especially helpful . . .
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Why is my Smart Thermostat battery life now two weeks?
I changed the three AAA batteries in my wall mounted Smart Thermostat two weeks ago and they're already flat. I checked the Duracell batteries before inserting them and they were showing as full on the side strip. Not rechargeables.
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I want to upgrade
I currently have a dial type Drayton thermostat with live, neutral, call and earth. Will I be able to replace this with a V3 smart thermostat? I have read that the V3 requires 2 wires. I'm assuming I would use my live as intended. Would my call wire be the switched live? Neutral terminated?
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Redesign internet bridge and provide longer cables.
Hello. I would to suggest that: 1. The internet bridge is designed so that the cables come from the top not the bottom of the device. This would allow the device to stand upright freely away from the wall (2 requirements for best placement) 2. I would also like longer cables to be provided for the internet bridge - the…
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Firmware release notes / changelog [firmware 85.1]
Why at Tado° you are so offensive about releasing firmware release notes / changelog to the public? What's new in firmware 85.1 just released for wired thermostats - this is nowhere to be found. 102 million usd put into Tado° and no dedicated resource for such an easy task? @Germán; @Jurian
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Why is Tado turning on the boiler when I have selected 'turn off all rooms'?
I 'turned off all rooms' earlier this evening, but the boiler has still turned on this evening - even though all room temperatures according to the app were above what is set in the schedule. (19.6-23°, I set the sceneries for each TRV to 18). I have 4 x TRVs in living areas, wireless reciver in the kitchen and wired…
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Broken power usb lead
Hi our adaptor seems to not be lit up anymore and the app is saying it’s all offline? How do we go about getting this replaced please?
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What Boiler works best with Tado?
Hi, I need a new boiler and Tado seems the best interface to control it. Which boiler works best with Tado?
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My radiator are coming on with the hot water
It’s a Wireless Smart Thermostat Starter Kit V3+ with Hot Water Control when you put hot water on the radiator come every one
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Dear Mr/Mrs TADO.... Open window detection
I think the open window detection control could be improved by checking say every hour to check if the situation has been rectified. If the cool air influx has gone at that point then put the STRV back to normal automatically.
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Cancelled Auto-Assist
I have just cancelled the Auto-Assist subscription because of the price hike. To go from £21.99 to £29.99 is an obscene rise and I will not pay it. The more of us that cancel the more chance we have got of getting Tado to reverse this decision.
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Remove the 10 room limit from the controller
Please remove or increase the 10-room limit from the controller. I have to group rooms together to make my system work which is not ideal.
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Welcome to Emcee
Tasked as He or She clearly has been to re-open old posts that have not been answered is hardly the way to re-vitalise this forum methinks! I looked at around half a dozen of those posts and the originator checked back after posting for a few days and then has not been seen since. first 5 I looked at had not been back for…
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Tado Smart AC V3 + Google Wifi Pro / Modern Router
Hi I'm struggling to connect my V3 Smart AC Control to both my Google Wifi Pro and my Digi Internet Router. Both of those routers have 2.4ghz AND 5ghz included but they don't separate the SSID. Those are effectively intelligent routers. I've successfully connected 2.4ghz-only appliances to the Google Wifi Pro via the…
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Vertical Radiator - Towel Rails - Smart Thermostat interface
In modern houses, we now find a lot of vertical radiators - they are space savers and also act as features. In my home, I have three vertical radiators I cannot interface TADO with, its frustrating as I cannot control these rooms/areas as I can with the rest of the house. Can TADO review the interfaces and advise of a…