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V3+ users can now request Offline Schedule
Dear community, We are happy to announce that, as part of our ongoing tiered rollout, the V3+ Offline Smart Schedule is being made available to interested tado° users via the community forum. Due to compatibility considerations, this offer is only available to community members with V3+ heating starter kits or add-on…
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Tado responses with a delay to commands I issue through the app.
Hello there fellow Tado users. I have been using Tado (Tado Wireless Smart Thermostat V3+ Starter Kit) for the last couple of years without any issues. I recently observed the following strange behavior: When I turn the heating on or off (either using the ground floor thermostat or the radiator thermostats on the upper…
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Can't control none of my devices!
I am using Tado Smart Thermostats for over 5 years. All of a sudden, from this evening I can not control any of my devices using the APP or Web. While web services communicating with each other, it seems that my Tado Bridge cannot send an Analogue Signal to any of the thermostats. Funny thing is that the actual temperature…
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My hot water is now not showing in the app
Hi since reinstalling the app, can't see my hot water control. I have been communicating with customer support but haven't had any instructions on how to sort it. All my rooms are showing on the app. I've had this since 2019 and haven't changed anything in the house. I'm having to go and move the valve to get hot water and…
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Why does the system ignore the set temperatures?
Having fitted my system back in June, I am now just beginning to use the system in anger and to fine-tune it to my house. The system is as follows: Two Zones each controlled by a Wired Thermostat. 8 x TRVs comprising 6 x Smart version, and 2 x Basic. All but one TRV is bound to the Zone Controllers to call for heat, the…
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user rights
There is a need for user rights in the app. An administrator can do and change the complete setup. But it should be possible to add users that as an example only can change temperatures within a certain range. Now, I am worried that a user who is less technical by mistake will change a parameter or delete something in the…
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Announcement: Flow Temperature Optimization now available for V generations and tado° X (OpenTherm)
Hello community, We are pleased to announce the release of a new Flow Temperature Optimization feature for tado° customers with V2, V3, V3+, and X devices directly connected to a boiler or heat source. Flow Temperature Optimization at a glance With Flow Temperature Optimization, you can avoid overheating your central…
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Tado X wiring setup
Hi all, We recently received a Wireless Smart Thermostat X - Starter Kit and two Wired Smart Thermostat X. The previous system had 3 zones, 1 Hot Water Cyclinder Zone and 2 Central Heating Zones. The old programmer (ThermaQ TQX0027, also known as ESi ES3247B) controlled these zones. The old thermostats are ThermaQ branded…
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Give users access to the advanced configuration parameters
As most of us here will be aware, Tado has several advanced controls and configuration options that support are able to use to configure your devices when you contact them (cycle periods, minimum on/off times etc). Sadly these advanced options are hidden from users and the only way to access them is through support which…
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Problem installing app on new phones
Hi, I keep on getting the following error when trying to accept an invite to the app on my new phone. It worked fine on my iPhone 13 and it works fine on another iPhone 16 pro. It we keep getting the following error :)
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Geolocation not working
First time using geolocation feature on my android phone, and it did not correctly set to 'HOME' when I left work and was in the home fencing zone. Why? GPS was on, the app has access to location services No battery optimisation in place for the app, or force stopping when no in use I tried when I was in the fencing zone,…
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Pre-heat and early start for Tado X
Hello, Just bought the tado x System and I am a bit disappointed that the pre-heat and early start feature are missing. Are there any plans to implement those two features? Please implement those two features🙏 Thanks, Florian
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Tado App graph
V3+ when I tap on the icon , I can display humility or weather or HW. But curiously , by selecting weather, it’s opposite, as in selecting it makes it weather info disappear and deselect makes weather information appear Ah well, not life changing 🙃
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Provide method to specify type of heating system, i.e. radiators, underfloor, etc.
There is no facility to specify what type of heating system is installed. It appears Tado treats all systems as if the heating system is based on radiators. In case of a underfloor only system it is likely the floor is cold when the first call for heat after a break is generated. Currently the system would start to run for…
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Problem connecting from smartphone after update
Good morning, I updated the app a couple of days ago to the current 8.26.0. Since then I have not been able to connect via smartphone. From the computer I connect to the profile and communicate with the thermostat, from the smartphone it does not allow me to log in and continually proposes the login page. This means that…
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Two Wireless Receiver Xs in dual zone setup
The documentation on the Tado website appears to suggest the having two Wireless Receiver Xs in a single home is not supported. However, looking at the app it would appear that rooms can be assigned different "Zone Controllers" making a dual receiver configuration possible. I'm not sure whether this is a recent app update…
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Tado Smart Temperature Senzor X not working with apple HomeKit
Hello dear community! I recently bought the Wireless Smart Thermostat X starter kit (wireless senzor X + wireless Receiver X) to upgrade my heating unit. The installation process of the devices and the registration in the official Tado app worked out fine and I everything seems to work. The main problem is it’s integration…