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What’s the deal with feature requests?
Hello community, Many of you have expressed interest in learning more about how / whether tado° includes community feature requests in its product development process. Here’s a quick overview of how your feature requests reach tado°’s decision makers. (Please note that ‘feature requests’ refer to posts made in the…
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tado API
Does tado have an API ? Where can I find the documentation ?
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The end of IOS 15 Support
Message from tado°: Hello all, The end of support of older iOS versions, as described below, was made with considerations linked to Matter/Thread protocols linked with tado° X To begin, iOS 16.4 is required by Apple for some significant improvements to Matter. (16.1 is the minimum requirement for Matter). Moreover, 16.4 is…
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December 2024/ January 2025: Community Fibre / Linksys Router Blocking App
Hi, thermostat has been working flawlessly for 2 years+ but now I can't access the app when on local network. I can connect via 4g on phone or local WiFi with VPN. I'm using Synology router where I've made no resent changes. Any suggestions welcome. Thanks
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Netiquette and forum rules
Dear Forum Community, This forum was created to help users solve their problems, questions, and to make the most out of their tado°. We want to keep the atmosphere constructive, so we ask that you follow these basic rules. We look forward to interesting comments, conversations, and discussions. To make sure that everyone…
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Upgraded to Tado X, lost lifetime Auto-Assist!
I took up the discount offer to upgrade my original Tado to Tado X. The email offer says: "As a long-time customer, you can take your free Auto-Assist with you when you switch to tado° X. Your Auto-Assist will work as soon as you've connected the tado° X Bridge. Please note that the transfer is only possible if you…
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Which system for Vaillant ecoFIT pure 418?
Hi, I was pondering between Hive or Tado and inclined towards Tado as it seems to be cheaper and can set min max temperatures. Below is my system: Vaillant ecoFIT pure 418 system boiler with only 6 radiators S Plan motorised valves to serve Hot Water cylinder and boiler The zone valves are switched by wired room thermostat…
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Post Electric Outrage Issues
We recently had a power outage and post electric outage my Tado does appear to be properly heating up the house and even the hot water has glitched. Some of the radiators are working a little but others aren't coming on at all. What can I do to fix this issue?
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Automating A/C
Hi, I have a Tado device that controls my split a/c and heating unit. For a/c during the summer, I have not found the "smart schedule" offered by the Tado app to be useful. It doesn't work to have the changes happen at set times per day; they need to be based on inside and outside temperature. I wrote an AWS lambda…
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Heating not coming on
Hi all. I went away for a few days, and now my heating is no longer working. I have changed nothing - only turned it off in the app while away. The hot water is working, though perhaps not coning on right away when I switch to it. I have a system boiler, a wireless receiver, bridge and various wall thermostats and radiator…
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API device code grant flow assistance
Hi I use the "password grant flow" method of accessing the Tado API using code built on an ESP8266. I have received a mail telling me that I will now need to move to a "device code grant flow" authorisation process, and example of the process is given. When I follow the example I get to a point which shows this request:…
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System boiler with Opentherm PDHW - X PLAN
I want to know if people are using Tado X with opentherm on a system boiler and tank using opentherm? from my understanding this needs to be configured as PDHW. If you have this type of setup work I would love to see what you have and how well this is working.
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energy efficiency with Tado X relay on/off vs Tado V3+ modulating/opentherm
I purchased a Tado X wired thermostat along with 12 Tado X radiator valves, assuming they would be compatible with my system in the same way as the V3+ version. However, I discovered that my Ariston boiler uses BridgeNet instead of Opentherm, and the X version isn’t compatible with my boiler’s digital interface. As a…
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False Low Battery
Trv packed up with low battery notification after only 25 days. Nothing wrong with batteries, having removed, tested and refitted them the status is showing as good battery and fully working. Was this a physical loss of battery connection or a problem with the Trv software?
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Opentherm control of system boiler
Hi Viessmann system boiler - 4 pipe installation (one heating circuit & one hot water circuit to a hot water cylinder) Opentherm control (via EU wireless extender) seems to be working well and flow temperature optimization seems to have the boiler modulating nicely. I can set/schedule the hot water temperature via the Tado…
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Client Id for New Authentication Process
In your https://support.tado.com/en/articles/8565472-how-do-i-authenticate-to-access-the-rest-api it mentions a Client Id code. Is this a a fixed code or does it change per user / system? If the latter then how does one find it?
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Tado X Thermostats Disconnecting.
I installed Tado X yesterday. As I purchased a number of kits I have the following. 2 Thermostats 1 Bridge 2 Wireless REcievers 20 Tado X Thermostats. Worked fine overnight, but now 10 of the Thermostats are off-line and not connected. This would make the system unreliable for me as when I travel the risk of not having…
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Radiator Thermostat
My Radiator Thermostat keeps being offline, even though I changed to new batteries in the Radiator Thermostat. Any suggestions?
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Is Tado X suitable for my apartment?
Hi everyone, I am really new into these things and was attracted by the idea of having a smart heating setup. Yet I am not sure how compatible the configuration in my flat will be. The thing is, I live in an apartment with central heating. There is a central boiler that is always on and we turn on the valves in the…
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Schedules in offline mode
Hi all. Are schedules, stored in the TRVs, accessible via Matter or only through the offical app (and thus only via Cloud) ? And what about away/home modes ? Can they be managed thorugh homeassistant (with geofencing inside homeassistnat) or only by using the app and their cloud ?
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Problem with new Authentication: the Refresh Token is invalid (refresh_token_not_found)
Hello, To account for the new Authentication method, I followed the documentation in: https://support.tado.com/en/articles/8565472-how-do-i-authenticate-to-access-the-rest-api I'm using Matlab and by updating my code I can successfully get the "my_access_token", which lets me obtain my Tado° data from the API, and the…
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2 V3+ thermostats connected to te same bridge
I have two TADO V3+ thermostats connected to two different systems, each with its own boiler. Can I use a single Internet Bridge to connect both to the network? Then, I will manage them with two different accounts in the application.
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Underfloor heating compatibility list
Does anyone know of a tado compatibility list? I have an underfloor heating system that does not work with tado so I am looking into replacing the wiring units etc to something that does as the existing room stats are dumb, ugly and well just awful! Can't seem to find any kind of compatibility list so that I know what not…
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Tado X and HomeKit
I have a problem with adding Wireless Temperature Sensor X to HomeKit. I managed to correctly add the sensor to the Home, but only in one case it shows up as a tile in the room - in all other cases the temperature is not visible on the room card, you have to go to the "temperature" of the room to read it. Radiators show up…
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Tado X - Which Starter Kit and Wired or Wireless Room Stat
I’m planning on installing a Tado X system in my home. The present system is based on an Intergas Compact HRE 24OV gas boiler with conventional programmer and wired room stat (which happens to be in a useless position in a 1m x 1m central hallway, but more of that later). Hot water is supplied via the boiler into a…
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Smart heating control
Hi. I have a "traditional" gas boiler with a hot water cylinder and I am looking to install a smart control system for the heating and hot water. My heating system has 2 separate controllers - one for the downstairs radiators and hot water and another for the upstairs radiators. When I look at different firms products fir…
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Some radiator thermostats are not taking control
Hello, With the amazing help of @Montage and @wateroakley i managed to install the main controller of V3+ Wireless Smart Thermostat with starter kit and programmer with hot water. I now installed the radiator thermostat on 12 radiators. 8 work well, but 4 of them continue to heat the specific radiator when the app is set…
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New installation-V3+ Hearing only works when the hot water is on
Hi, My previous setup worked well. It’s a boiler with a cylinder and water tank. I purchased the V3+ Wireless Smart Thermostat with starter kit and programmer with hot water. I followed the instructions and all is set up with one big issue. The heating only turns on when the hot water in the app is turned on. Any tips how…
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Heating preset temp
I have dropped my temperature from the standard 16 to 10 on multiple occasions as I’m a “boost” person, it keeps resorting back to 16 and I’m never in the house, I only bought tado to boost on my way home from work, my energy bill has doubled this month in usage as my heating always appears on! Help
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Central Heating Does Not Turn Off
I installed the system, and it worked normally for six months. This week, however, my house radiator keeps heating. I removed all cables from CH_NO, HW_NC, and HW_NO. When I tested CH_NO, it still shows 240V even after turning off the central heating in the app or through the wireless receiver (programmer). Could the…
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horrendous customer support / non existent
help and support with technical issues is impossible , Ive been on the chat for nearly 2 hours now and cant seem to get an answer quicker than 30 minutes, there is no other option for help . how can tado possbily think that this is good quality support for your product ! unbelievable awful horrendous customer service!
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Replacing Junckers FR 110 with Tado X thermo
Greetings, Anyone knows how to connect the X thermostat? Connecting to a Junckers ZSB 28 3. Tried COM and NO, but not working. Any idea appreciated
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Controller not turning on heating
My controller demands CH and the indicator is lit up, the thermostat is showing heat demand but the boiler is not turning on, how do i fix this?
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Replacing Honeywell ST9400C with Tado
In my 3-bedroom semi-detached house, I currently have a conventional central heating system comprising of: a MAIN HE Condensing boiler (located in lounge) a Honeywell programmer ST9400C (located in lounge beside boiler) a Honeywell HCW80 (Y6630D1007) Battery Powered Wireless Room Thermostat (located in hallway) a Honeywell…
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I installed the kit yesterday and now have no central heating
The install went fine and everything shows as connected with no errors kand the wavy lines next to the temperature in the app light up and off as if the heating is working but the boiler never fires up except for hot water on demand. This is now day 2 of no heating so unless I can get this sorted quickly I’m going to have…