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Battery Replacement Period
I have a total of 8 tado radiator valves, all of which have the recommended Panasonic eneloop batteries fitted. The radiator valve fitted in the bathroom requires battery replacement every few weeks, whereas all of the others go for months on end before needing replacements. I have used different pairs of batteries, so…
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Consumption by Room missing from app
Apologies if I've missed something but I've searched support and this forum and can't find an answer. The Consumption by Room section under Energy IQ seems to have disappeared completely from my app. I don't mean the data is missing; all my devices are collecting data fine. Has this been officially removed? I've been using…
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Boiler burner coming on when Tado is off
Hi our gas usage has been incredibly high for a while now and been trying to get to the bottom of it. It feels like it is burning gas for way longer than it should. So I tested it with Tado when I turn off all the rooms and hot water. The boiler is still firing up and burner light is on. We have Tado wireless receiver…
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Multiple Users
Good Morning everyone, I've just got a new Tado thermostat with the Extension kit. All working till now except for a small inconvenience with the Tado app. Here is the problem: if I have the app opened on my phone and my wife opens it on her phone, I get logged out or the other way around. We are using different user…
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Anyone setup a tado wireless v3 on a worchester 28 cdi conpact?
Hi, Just got the starter kit v3 and just found out there isn’t any instructions on the Worcester 28cdi compact, has anyone installed a tado on these boilers before? I’ve asked for instructions but seems like I won’t be getting any till Wednesday or Thursday
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How to install? Ideal Logic+ 30, Ideal PRT3 and tado V3+
Hello! I just ordered my first tado V3+ starter kit and two smart thermostats and plan to replace an existing system. The current system is an Ideal Logic+ Combi 30 with a wireless Ideal PRT3 RF programmable thermostat. I've looked at several installation videos on YouTube but can't seem to understand how the tado will…
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Smart Thermostat not calling for heat
Hi, I have just installed two smart stats as an add on for a system installed last week. The original installation is all working and if one of the rad stats calls for heat it fires up the boiler but the two new ones don’t?…… Am I missing something or is there another reason?……🤷🏻♂️😉🌻
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Suisse, western area around Vaud. Installation engineers? Anyone?
kendrick@bluewin.ch 0044 7557 806315
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Tado bridge losing connectivity
Hi. Hi. We changed our broadband service provider (and therefore router) within the last 6 months. Previous to this we had no issues with our tado bridge losing cloud connectivity. On two occasions since the change all of our smart radiator valves have lost connectivity on the app. When I checked the tado bridge which is…
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Apple Homekit Apple Homekit is no longer to connect to the Smart Thermostat.
Recently my Apple Homekit is no longer to connect to the Smart Thermostat. There or no issue connecting to the Smart AC Control. If I cycle the power of the internet bridge, the homekit is able to connect for like 20-24 hours. When the Apple Homekit is not able to connect to the Smart Thermostat, the Tado IOS application…
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Unable to open Smart Radiator Thermostat
What seems like something of a stupid question. I've been given a used Quattro pack of Smart Radiator Thermostats, and three were easy to set up, but I can't get the fourth unit open to install batteries. The original owner is "shrug, I don't know, they've been back in the box for a while". Is there anything obvious I'm…
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Tado support not responding
The support@tado.zendesk.com email has always been very responsive but I have sent two emails recently without a response. Has the support email address changed?
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Room stat setting
All my rads have smart trvs. What temp should I set the room temp to?
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Tado TRV Brass Colours
I hope someone can help. We are doing a big renovation and will have polished brass radiator valve housings. We’re happy to replace the tops with our existing Tados but that little silver thread that connects it to the body of the TRV is so annoying. Anyone had any luck replacing these with brass ones? Or any other smart…
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Heating won't turn off even when all room are above their target temperature
I am having trouble with my Tado system. The heating will not turn off even though all room that are controlled by trvs and thermostats are above their target twmoretue. Even if I turn all rooms off the hearing does not turn off. The rooms that have trvs anf are above the target twmoretue don't heat up its only the…
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Tado Smart AC Control Constantly connecting and disconnecting from WiFi.
Hi, I have a Tado Smart AC Control that shows E04 on the display. It is constantly connecting to my WiFi network for 0s, and disconnecting, only to reconnect again and repeat the process. This is ridiculous behaviour. The reason it can't connect to the Tado servers, and why it's showing E04 is because there is no internet…
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Hot water disappeared form app and can’t override.
Hi. I have had many problems with the system in the year I have had it but I wondered if anyone could help with this one as it is quite urgent. I have no hot water and no way of switching it on. The app has lost its hot water button and the box won’t allow me to manually override. I have contacted TADO and await a…
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Combi boiler hot water control
Hello everyone. A bit of pickle here with hot water control and i can't seem to find an answer to it. I have a vaillant ecotec pro (vcw 289 i believe) hooked up to tado via ebus. Works like a charm when it comes to heating, no issues here. But i have a problem with hot water control as it seems to have overtaken the…
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Setup help / programmer question
Hello All, Appreciate anyone's help in advance, and if anything below I have done wrong or need to do more. I have the v3 wired starter kit + 1 more wired thermostat. I have replaced 2 x Danfoss4000 thermostats (one updtairs bedroom and doenstairs hallway) with the tado wired ones. Was just COM TO COM AND NO TO NO. There…
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Tado FAILS to connect YET AGAIN
I’m getting so sick of Tado randomly loosing its connection to the internet or other Tado devices. It works fine for a while then randomly stops working. It’s not good enough Tado.
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Is anyone else experiencing long periods where the Wireless Receiver disconnects from the Bridge?
All my TRVs are connected to the Internet Bridge and I can see them in HomeKit but the Wireless Receiver refuses to connect leaving everything off line. I’ve restarted everything, checked the Internet connection but still no joy. I’m wondering if this is a Tado server issue?
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Tado feature request: 8-10 degree C mode support
Hi, I have 2 Tado AC controllers. I have been pretty happy with the one in our house, and purchased a 2nd one last week for our summer cottage. We recently installed a new Panasonic AC-model in the cottage, and during the winter, the AC is set to 8 degrees C to keep the house dry and frost free. I assumed that Tado would…
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No access to tado app or via web browser - 31st March 2024... Anyone else?
I seem to be unable to access Tado dashboard. Anyone else having issues? When trying to open the Tado app, I am only getting a black screen with a spinning circle at the bottom. Here's what I've tried; Accessing via a web browser: Chrome and Microsoft Edge - and in Incognito mode on both. Accessing via work PC. Accessing…
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Oil Burner and Back Boiler Compatibility
Hi, I have a Grant oil burner with a basic APT timer and 2 zone (upstairs/downstairs) switch. I have a stove with back boiler installed into the switch also. Will Tado work with this setup and what design would I use? Thanks
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Smart schedule is not working
I have added time blocks but it is not working Out of all the radiators we have I have set up 3 for the following morning None of them turned on Is there anything that I’m missing ? Please could you help?
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Smart Trv disconnecting intermittently
Just installed 4 smart TRV's, and one of them keeps losing connection. Weird thing is that it is the one closest to the Internet bridge. During installation it had an E2 error, but I did not have time to fix straight away. Later when I went back to it the problem had disappeared. As I understand it, E2 problem is an issue…
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Boiler not firing - Tado calling for heat
I’ve installed my Tado thermostat and extension kit correctly and followed all the steps to the letter in the instructions. Everything is connected in the app and seems to be working fine. However, when adjusting the temperature on the tado stat it makes a click and changes to heating but the boiler never fires. I’ve been…
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Why have my Tado wired thermostats lost power (Com is dead)?
My Tado stopped working last night after a year without issue. None of the wired thermostats are sending a signal to the receiver (they no longer "click" when you call for heat). Hot water continues to work. This lead me to test the cables for power and they were all dead. Now in a very cold house, I switched the zone…
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Swapping Salus RT510RF to Tado system
Hoping someone can help. I used to have Tado fitted at home until I replaced this with Heatmiser controls due to introducing underfloor heating. The Tado equipment I have is the Internet bridge to connect to the router, a Tado Extension kit and 2 x wired Smart Thermostats. My son has recently moved into his new home. The…
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Question about temperature modulation
I’m looking to replace my old non-smart (wired) thermostat with a Tado (wired) thermostat and I’m confused about temperature modulation. I know very little about boilers, what I do know is that I have a Baxi 800 boiler installed in 2019 with some sort of weather sensor/compensation. If I swap my existing wired thermostat…