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Is hot water schedule maintained even when smart thermostat battery is discharged?
Hi all, Our hot water schedule was linked to the smart thermostat. I have misplaced the smart thermostat and cannot find it and its battery has discharged. Hot water is now "offline" in Tado app and I dont see it come on on the wireless receiver at scheduled time. I still get hot water in shower/taps but its just warm even…
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Installing Wireless thermostat kit v3+ on a Vaillant EcoTec Pro24 Boiler with SALUS Controller
Disclaimer: I am not an engineer, nor am I particularly skilled in anything plumbing or electrical. Essentially I'm layman with everything to do with boilers. I do however have a basic understanding of electronics, and I do like taking things part and solving an interesting problem Recently, I bought the Tado Wireless Kit…
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Can Intergas Kombi Kompakt HRE work with Tado X
Hi, I bought an tado x introduction package (bridge, thermostat and knobs). I have an older intergas boiler. I only saw after it came in that Tado recommends the v3 for Intergas. But does it still work with Tado X (but maybe limited?)
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Tado - Bosch olio condens 3000f
Hi all I have a Bosch Olio Condens 3000 boiler. I have just purchased a Tado v3+ to replace my existing netemamo thermostat. I am having trouble with the receiver part that is wired into the boiler. I have watched YouTube videos on the installation and it suggests that I wire the receiver into the boiler via the 230v live…
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Heating/CH NO terminal is constantly "on"
Hi everyone, I'm having to resort to posting here as the customer service team have seemingly stopped responding to my live-chat messages. They've "seen" my last one where I asked for someone to respond after 24 hours of waiting, but another 24 hours later it looks like they've decided to ignore it. I can understand being…
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Two buildings, two thermostats, one boiler
I have one boiler (gas combi - Baxi 800) serving two buildings right next to each other. One is a shepherds hut the other a garden room. The boiler is in the garden room with the heating to radiators laid onto the SH and the GR. I have separated the heating by having two zone valves installed (one for each building). I…
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Tado Extension Kit - convert from high to low voltage (ebus) setup
Hi - I have a Valiant ecoTEC 615 with a Honeywell ST9400C controller, with an S-plan system. My end goal is a system that supports modulation. I've bought a Tado v3 Wireless Smart Thermostat Programmer with Hot Water Control. But, I've read here that this won't support eBUS from the Valiant boiler, and I'd have relay…
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TADO X - support cannot set water temperature
Hello everyone, I installed my first Tado X kit with thermostat yesterday, set in Opentherm mode. As I have read in the forum, many complain about the fact that it is not possible to manually set the water heating and domestic hot water temperatures in the tado APP. Obviously my boiler doesn't allow me to set these…
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Central heating won't turn on unless the hot water is on
Hi there! I've just installed a starter kit in my home. It has an old school hot water tank with a simple two way motorised valve (DVA 2/5). The system works fine if the hot water is set to "on", but if it isn't on we get no heating. I had assumed the purple loop wire served the purpose of connecting the central heating to…
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Tado X wireless receiver without internet connection
Hello, I just bought the Wireless Smart Thermostat X starter kit (Wireless Receiver X + Wireless Temperature Sensor X) with some smart radiator valves and I thought that without an internet connection they would just follow the normal schedule. But I tried and even if the valves and the wireless thermostat can talk to each…
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My hot water is now not showing in the app
Hi since reinstalling the app, can't see my hot water control. I have been communicating with customer support but haven't had any instructions on how to sort it. All my rooms are showing on the app. I've had this since 2019 and haven't changed anything in the house. I'm having to go and move the valve to get hot water and…
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Boiler wont turn off
I've had the Tado a couple of weeks now and everything has been going fine. At 9pm yesterday the boiler kicked in and hasn't stopped since. I've turned everything off, I've tried resetting the boiler but nothing is working. I'm stumped. Anyone got any ideas?
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How to get support from Tado?
I have now for 5 days tried to get solved a problem regarding the my Tado Thermostat is Offline. I dont think I have evere got such a bad support service as from Tado support. The make a new proposal for how to solve the problem every day, but not chance to have a direct contact. What are people doing to get good support.…
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Hot water in Tado app, but not Apple Home app?
Hi all, Installed my Tado X this weekend for heating (with Tado X thermostat) + hot water (just original fixed temp stat on the hot water tank). It's all showing up in the Tado app. Tado app has correct schedule for heating on/off, heating temp, and hot water on/off schedule showing. The Tado X thermostat also shows up in…
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Identify a valve in multi valve room
I have a room with several valves. Now let's say one valve reports low battery or another issue in the app. How do I identify the actual physical valve, without going through all physical valves, detaching the battery and look inside the valve for the id?
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Firmware for Tado X thermostat with matter
Hi, i’m new to the Tado club. I only have a tado X thermostat to connect to my opentherm installation. I’ve connected the thermostat to my HomeKit house and that works quite ok. Thermostat is running firmware 64.0. Is that the latest version and how do you update firmware without a tado router? I only have the new…
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Smart heading controls
Hi all - first post… In my house I a gas boiler with hot water tank, this is for the Main Rads that have manual TRV's, the towel rads (separate circuit) and the hot water... I also have electric underfloor heading in my ensuite, and a permanently fitted Daikin AC unit in the master bedroom There are 3 water circuits: House…
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Merged: No connectivity to tado domains from home network
This discussion has been merged.
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Merged: phone wifi can't connect to tado.com
This discussion has been merged.
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adding a zone controller
Hi all I'm very confused about what is and isn't possible. Help please! I have a big house with 15+ tado smart valves. Extension kit, smart wired thermostat, internet bridge and an extra wireless thermostat. Only 10 of the valves are directly controllable, some are connected as one area (so eg "heating" is 3 valves in the…
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Tado customer service experience
They have purposely used a chat service rather than telephone to resolve issues because every message is days apart and it’s like speaking to a robot, so you will purposely get frustrated and go away. There are new options now guys...
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username change?
I have just joined Tado Community with a typo for the username, How do it change it?
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Tado X and 2-zone Central Heating
Hello, my current place has 2 heating zones. Upstairs and downstairs. How will it work when installing Tado X? Do I need to remove valves or can I wire so it operates as a single heating zone, which then is split between thermostats / TRVs? Also interested to know if this kind of setup would cause issues with OpenTherm…
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I need help identifying my radiator adapter
Sorry for the lame question, I was hoping someone could help me identify the adapter I need for my radiator valve. The template suggests "no adapter", but my tado X does not (seem to) fit. I appreciate the help :)
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Lost access to my home
i have a tado system, and my girlfriend just has set one up. She sent me a invite which I accepted, however I didn’t know I could only have 1 home so I lost access to mine. If I try and set my home up again it tells me the email is already registered to a home. How can I regain access to my home?
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What kit is required for multizone heating and hotwater?
Hi all As per the question, I have multizone heating, upstairs and downstairs, current system comprises the following: Ideal Logic S24 boiler Honeywell ST9100c controller for the hotwater Honeywell CM707 controller / thermostats for the two heating zones Do i purchase: a starter kit with smart therm and extension box an…
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Morco IV GB24
I have a Morco GB 24 boiler in my static caravan, could you please advise (or provide a picture) as to where the wires from a Tado V3+ thermostat should go on the boiler….Thanks
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Does anyone know why I can't create a new room?
Error received in the app and on the web GUI, "Assignment to new room by user not possible yet, To reassign the device to a new room, please contact our technical support"
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new sensor, slave rad valve, unable to get them to link, app just creates an additional room
I have had a failed TADO V3+ smart temperature sensor replaced by TADO. I don’t know how to pair it with its existing TADO smart thermostatic (slave / linked) radiator valve, installed to the radiator in the same room as the replaced (new) sensor. The original sensor was confirmed as failed by TADO helpdesk and returned /…
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Heating come on when should be off
Heating is coming on high when it should be on low. Schedule is set correctly, and showing correct change to temp at correct time, but on the room icon itself it’s showing as heating is on. And on the radiator heating is on. Huge waste of energy and money.