Tado X Thermostats Disconnecting.
I installed Tado X yesterday. As I purchased a number of kits I have the following.
2 Thermostats
1 Bridge
2 Wireless REcievers
20 Tado X Thermostats.
Worked fine overnight, but now 10 of the Thermostats are off-line and not connected.
This would make the system unreliable for me as when I travel the risk of not having access to the thermostats would be a deal breaker for me.
The bog attraction was that the Tado X system used a mesh system as it is a fairly large house.
It seems bizarre that a modern newly designed mesh system would have lost connection to half the thermostats.
When setting them up I noticed that some had lost connection and I had to factory reset them and reconnect them through the app.
Would the thermostats be faulty or is there some other reason.
Most of the disconected thermostats are within 10 foot of the Bridge, one is only a foot away.
Any ideas, or is it a case of returning it all.
Answers
-
Have the same issue. Wondering if they are going to have any update/fix or announcement
1 -
Might help, there is a “help” article that mentions the Tado X Bridges can handle a total of 20 Tado X devices. I have over 20, so bought 2; I have had no problems with Tado matter compliant (CSA licensed) Thread Border Routers (So TRVs, Room Sensors & Smart Thermostat (wired)) connectivity. The problem with Tado X help files is digging out the pertinant from the dross.
1 -
Thanks. For this. I also have 2 of the boiler controllers so I have a total of 3. I have another thread border router from a different company on order. I’ll see if this improves it.0
-
Hello @Michael_Barrett
Sorry to read you've been dealing with this. Concerning the new TBR you have ordered, please be aware that tado° X can only work with the following non-tado° devices:- Apple TV 4K (2nd generation or 3rd generation 128 GB)
- Apple HomePod (2nd generation)
- Apple HomePod mini
Also, if it's true that all your Smart Radiator Thermostats are only 10 feet away from the Bridge, then something else might be preventing connection. Please feel free to ask Tamara, after she answers you, to escalate your case.
0 -
Tamara's suggestion was to get another Tado X bridge. As you suggested something else is interfeering, as it will work perfectly for hours and then in the morning random TRV and Thermostats just drop off. I noticed that when I ping the Bridge and Wireless recievers from a PC on my network, the speed is very eratic with occasional dropped packets, while other devices are fine.
Cant see the point in spending another 70-80 Euro on another Tado X bridge as then I will have 4 border routers on the network. It is not a distance thing as some of the most unreliable devices are the closest to the Bridge.
AS I look now I have 11 devices off line. I could not call the heating this morning as the Wireless reciever went off line, and the thermostat could not call the boiler.
I will try a different wireless network, although I get 500Mb down on that network from my laptop.
0 -
Moved the bridge to a different location. The issue persists but with less disconnections. Worked all last night and now 5-6 disconnected.
The info about working only with Apple border routers is not widely shared on the information pages. I have a purchased a google home hub 2 that probably isn’t compatible.0 -
@Michael_Barrett
Sorry, but I have to disagree with you. The information is available in our Help Center.
Our agent could have made that clearer to you, however.0 -
It might be related or not, but since Sunday all my 9 TRVs and 1 wireless temp sensor show as disconnected in the app, although from their display they don't show the disconnect symbol. However they are all unable to turn on the boiler and it's 2 days I'm without heating in the house and waiting for customer support. Everything was working ok before Sunday1
-
As I sit here mainly in the cold 12 devices aren’t working. I have 3 internet connected devices from Tado which should provide a connection to the device. That’s 2 wireless boiler controllers and one bridge. The advice received varies from getting additional controllers which I don’t think will solve it.
Apart from saying I should have read a website to clarify the advice given by the agent I am no further towards a solution.
I am seriously considering putting it all in a box and sending it back to Amazon. I will update my Amazon review to highlight the lack of assistance. It’s a premium product at a higher price point than competitors and its performance is disappointing.0 -
@cardella Thanks, mine is intermittent and I wonder is the cause on the Tado platform.
It is odd that something which works well occasionally can fail so dramatically.0 -
Also looking at the packaging. Works with Google Home (but not their Matter /Thread) hardware. Works with Matter and Thread but only the Tado and Apple implementation.
But the purchaser is expected to delve into the website to find that is not the case.0
