Tado X Thermostats Disconnecting.
I installed Tado X yesterday. As I purchased a number of kits I have the following.
2 Thermostats
1 Bridge
2 Wireless REcievers
20 Tado X Thermostats.
Worked fine overnight, but now 10 of the Thermostats are off-line and not connected.
This would make the system unreliable for me as when I travel the risk of not having access to the thermostats would be a deal breaker for me.
The bog attraction was that the Tado X system used a mesh system as it is a fairly large house.
It seems bizarre that a modern newly designed mesh system would have lost connection to half the thermostats.
When setting them up I noticed that some had lost connection and I had to factory reset them and reconnect them through the app.
Would the thermostats be faulty or is there some other reason.
Most of the disconected thermostats are within 10 foot of the Bridge, one is only a foot away.
Any ideas, or is it a case of returning it all.
Answers
-
Have the same issue. Wondering if they are going to have any update/fix or announcement
1 -
Might help, there is a “help” article that mentions the Tado X Bridges can handle a total of 20 Tado X devices. I have over 20, so bought 2; I have had no problems with Tado matter compliant (CSA licensed) Thread Border Routers (So TRVs, Room Sensors & Smart Thermostat (wired)) connectivity. The problem with Tado X help files is digging out the pertinant from the dross.
1 -
Thanks. For this. I also have 2 of the boiler controllers so I have a total of 3. I have another thread border router from a different company on order. I’ll see if this improves it.0
-
Hello @Michael_Barrett
Sorry to read you've been dealing with this. Concerning the new TBR you have ordered, please be aware that tado° X can only work with the following non-tado° devices:- Apple TV 4K (2nd generation or 3rd generation 128 GB)
- Apple HomePod (2nd generation)
- Apple HomePod mini
Also, if it's true that all your Smart Radiator Thermostats are only 10 feet away from the Bridge, then something else might be preventing connection. Please feel free to ask Tamara, after she answers you, to escalate your case.
0 -
Tamara's suggestion was to get another Tado X bridge. As you suggested something else is interfeering, as it will work perfectly for hours and then in the morning random TRV and Thermostats just drop off. I noticed that when I ping the Bridge and Wireless recievers from a PC on my network, the speed is very eratic with occasional dropped packets, while other devices are fine.
Cant see the point in spending another 70-80 Euro on another Tado X bridge as then I will have 4 border routers on the network. It is not a distance thing as some of the most unreliable devices are the closest to the Bridge.
AS I look now I have 11 devices off line. I could not call the heating this morning as the Wireless reciever went off line, and the thermostat could not call the boiler.
I will try a different wireless network, although I get 500Mb down on that network from my laptop.
0 -
Moved the bridge to a different location. The issue persists but with less disconnections. Worked all last night and now 5-6 disconnected.
The info about working only with Apple border routers is not widely shared on the information pages. I have a purchased a google home hub 2 that probably isn’t compatible.0 -
@Michael_Barrett
Sorry, but I have to disagree with you. The information is available in our Help Center.
Our agent could have made that clearer to you, however.0 -
It might be related or not, but since Sunday all my 9 TRVs and 1 wireless temp sensor show as disconnected in the app, although from their display they don't show the disconnect symbol. However they are all unable to turn on the boiler and it's 2 days I'm without heating in the house and waiting for customer support. Everything was working ok before Sunday1
-
As I sit here mainly in the cold 12 devices aren’t working. I have 3 internet connected devices from Tado which should provide a connection to the device. That’s 2 wireless boiler controllers and one bridge. The advice received varies from getting additional controllers which I don’t think will solve it.
Apart from saying I should have read a website to clarify the advice given by the agent I am no further towards a solution.
I am seriously considering putting it all in a box and sending it back to Amazon. I will update my Amazon review to highlight the lack of assistance. It’s a premium product at a higher price point than competitors and its performance is disappointing.0 -
@cardella Thanks, mine is intermittent and I wonder is the cause on the Tado platform.
It is odd that something which works well occasionally can fail so dramatically.0 -
Also looking at the packaging. Works with Google Home (but not their Matter /Thread) hardware. Works with Matter and Thread but only the Tado and Apple implementation.
But the purchaser is expected to delve into the website to find that is not the case.0 -
It's unfortunate that the TRVs don't act as thread router (I suppose it's expected as they are battery powered) but mainly that their range is very poor, therefore requiring more bridges than you would expect. The starter kit I bought did not even include a bridge so obviously it did not work out of the box. Also from a user perspective it's nearly impossible to debug such connectivity problem because the app connection status is not "true". I had it saying "connected" while the TRV was showing the disconnection symbol. It would be useful to have some kind of tool to plan the TRVs and bridges in the house and estimate if the system will likely work or not. We just paid good money to be beta testers…at least that's how it feel so far.
1 -
I feel the same. The valves connect most of the time, but it is just unreliable.
Also the border routers randomly disconnect from the internet. The ping to them is very erratic with delays and dropped packets.
My experience is also that the app is not accurate regarding the status.
If there was a tool to analyse the network it would be great.
Or more technical information about how the devices work.
Distances, how the mesh network operates in practice. To help fault finding.
Apart from factory resetting, moving stuff around and power cycling stuff there is no way to logically test it.2 -
As someone else who recently invested a small fortune in Tado X devices (1 Wireless Temperature Sensor and 15 TRVs) and found that some of the TRVs are frequently disconnecting, I'm absolutely appalled to learn that these products only work with Tado and Apple hardware and apparently don't even utilise the Thread mesh network (which was the big selling point for me as my house is across 4 floors). Absolutely disgraceful marketing from Tado.1
-
That is shocking if they don't use the thread protocol. That was a huge selling point for me as I have a large house and I was explecting them to work fully as a mesh network. They dont use the border router functionlity of the Google devices. There are devices that show on-line in the app, and when you go to the device, you can see them searching for the network. At times also the boiler controller goes off line from the internet as well. I would have got 20 TRVs, 2 Boiler controllers, a bridge and 2 thermostats. A significant investment. Do you have any recommendations for software / hardware that can monitor traffic on the thread network.
0 -
@tsharp1093 could you confirm where you read that Tado X does not use Thread? Genuinely asking because I am pretty sure it does and if otherwise then it would be a huge surprise.
The TRVs, wireless thermostat, bridges and the boiler controller all shouldcommunicate through a Thread network and the purpose of the bridges (and the boiler controller) is to "bridge" the Thread network over WiFi so that you can control/monitor the system from the app (or website). The connectivity issue comes from the fact that Thread (similarly to Zigbee) is designed to have low power consumption so battery powered devices can work for a long time, at the obvious cost of range and sensitivity to walls as we are all learning (in the worst way!)
1 -
Open Thread Border Routers must be nat64 compatible for devices to communicate over the Internet.
I had to activate this option in the Open Thread Border Router add-on settings under Home Assistant for my NUKI ULTRA lock to work with NUKI servers.0 -
Thanks. I was doing some reading on this last night in an effort to sort it.
My isp does not do IPv6 just IPv4 and can’t connect to external IPv6 addresses.
I had assumed that the Tado border devices would have nat64 to translate the tado ipv6 addresses to the ipv4 addresses of the home network.
The border router does not seem to be configurable as it doesn’t seem to have a web page.
It is really just guessing what’s going on to try and get to the bottom of it.
I found that by power cycling the 2 boiler controllers a couple of times a day it is a bit more reliable but this is no good when I am on holidays.
A good idea poorly implemented would be my summary at this point.
Probably needs a firmware update to bias the devices towards network operation over power consumption.0 -
@cardella I'm basing that off something @Michael_Barrett said earlier in the discussion, but I might've misunderstood.
I'm still having issues with intermittent disconnections, and I simply can't understand why.
My understanding of Thread is that it essentially creates a mesh network between devices, and I have enough TRVs throughout my house that this really shouldn't be an issue!0 -
HI @tsharp1093 Sorry for confusing you. The devices use Thread to communicate. Apologies for the confusion. While the devices use Thread, they only work with some Apple and Tado X devices. So for some reason, it won't work with Google thread products as an example.
So the devices use Thread to connect to each other, I expect the issue may relate to the handling of the IPv6 address and Address Translation to IPv4.
When I use the Eve iPhone app, I can see some of the thread devices.
It is still very erratic alas.
0 -
@tsharp1093 i was about to mention the Eve Home app as it has a thread network analyser of sorts. In Eve Home, all my Tado devices show an error symbol, a red circle with a white triangle and red exclamation mark in the centre. They always report "unreachable" and last connected a minute or two ago, even when they are working as expected. I asked Tado about this but never got a reply. This is in the accessories section.
Four of my rooms have more than one mains powered thread device, Eve Energy, Nanoleaf bulbs or both, that didn't stop all the devices going offline for over a day this week.
0 -
Had another read of the thread and the issues still persist despite a support call open with Tado for almost a month.
I think the issue is that the Mesh part only extends to the border routers, the individual thermostats and temperature sensors are not mesh devices. This is a big drawback from the system as I had incorrectly assumed that when they were describing a mesh network, it was fully mesh.
The other issue I think, while all the border routers are connected to the internet over WIFI, I think they connect with themselves over their own wireless network, and they don't connect to each other over the internet.
This is on the basis that the Tado devices are all IP V6 and my wireless network is IP V4, so the network has no way over the house wifi to route between the devices.
So now I have 4 router devices and I am moving them round to try to get the system to work as best it can.
Had I known the limitations of the system I never would have bothered. Even looking on Amazon now, it says that one Bridge is enough, and leads you to believe that the system is fully mesh.
It is not possible to buy either the bridge or the boiler controllers individually on the TADO site for delivery to Ireland, and they are only available in Amazon as part of various starter kits at over 150 Euro.
Very disappointed with the system at the moment.
When it works its great, but Tado aren't very forthcoming about the limitations of the system.
The Tado helpdesk when analysing the system blamed the number of WiFi Hotspots in the house and I have already removed 3 of my BT Home Mesh system to try to give the Tado devices a chance.
0 -
Blaming the customer’s own network is never a good idea. It should just work. The old system did. I’m disappointed to learn that it is nor full mesh system. I certainly understood it to be.0
-
Indeed. I can get LED lights for less than a tenner working.
It is shocking it’s not full mesh also wonder are the border routers being overwhelmed as well.
It’s great I wasn’t imagining myself it was advertised as full mesh. And I have a large house and that was the rationale for my purchase. A WiFi based system would be so much better as I could add additional hotspots to the system.0 -
Battery-powered devices never have the router function (mesh), as they would consume batteries too quickly, since a router has to listen to the network all the time.
This applies to Z-wave; Zigbee, Thread...1 -
True. But we can add devices such as Nanoleaf lights to relay the signal. I’ve got them everywhere so none if my Tado devices are far from at least one. Now we learn it was pointless.0
-
I got a google home device that has a border router and matter / thread and it’s not compatible. So not all matter / thread routers will relay the signals.0
-
The unstable nature of it is the worst. It can work fine for hours and then fail to connect. Leaves it almost impossible to fix by placing the routers and bridge.
0
