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Low Battery warning
Ever since I fitted the radiator valves earlier this year I have been getting low battery warnings. I check the charge level and find the battery charge to be full. I reset the unit and refit and it is fine. I have had over a dozen warning emails reporting a low battery state but all the units are still using the original…
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New installation- no CH when asking for heat the receiver trips off.
I’ve just installed a tado system m. Changed my old Danfoss controller for the s new receiver, all looks ok however when you ask for heat the receiver trips off then resets . I assume it’s. Wiring issue but nothing obvious
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Identifying TRVs
Hello, I’ve got 5 existing TRVs in a house I’ve just moved to which I can’t work out, they have an H with a flame coming out of them on the top which I think would be Honeywell? Anyway the smart TRVs don’t fit with the old ones removed and none of the adapters seem to work either. You can see images here:…
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Controlling 3 Zone Valves
I’ve just setup Tado on a replacement unvented cylinder heating system. I currently have a zone valve controlling the heating and a zone valve controlling the hot water. All is currently working ok. However, I have a third zone valve plumbed ready to supply the underfloor heating in the extension I’m not finishing.…
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Replacing UFH zone as the final step to full Tado installation
Hi there I live in the UK and recently installed a wireless receiver at the boiler plus 6 smart TRVs for all the radiators, and 1 wireless smart thermostat for convenience in the main bedroom. The boiler has 3 zone valves for heating, hot-water and UFH. That is all working and making a big difference to the houses overall…
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Tado supported Bathroom towel rails
Hello, can anyone recommend modern heated towel rails that are compatible with Tado? I have underfloor heating and I'm looking for towel rails for the bathroom that can be controlled using the Tado system.
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Limiting user access to advanced features
Dear Tado why are you so worried about users having access to advanced features. I recently tried to use the installer app apparently as I'm not an installer I'm not allowed to access/configure my own system. I explained I had installed my Ufh system myself and none of the installers locally use tado. No help to find an…
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Photos to topics
Hi. I have some installation questions and would like to add photos to the post. How do I do this? Many thanks.
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When nothing is calling for heat, why does boiler keep running
All our radiators are set to low and the hot water is off, but the boiler is always running. Why is this?
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Hot water getting stuck on
I've been using Tado for several years, and have recently noticed that my hot water is getting stuck on (for hours/days) despite it showing as "Off" in Tado. I have a regular ("heat-only") boiler, unvented hot water cylinder, Tado Smart Thermostat, Tado Wireless Receiver (Extension Kit) and Tado TRVs. It's an intermittent…
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Deleted
Deleted as cannot add photos
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Thermostat Inaccurate
My main thermostat is measuring far too high. For the last few nights it’s been showing ambient temperature 20C, vs real temperature (measured by another thermometer next to it, and by my body) is 12-13C. I’ve tried the troubleshooting page but that just suggests an ‘offset’ - there isn’t an offset feature for that device…
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how do i escalate a support issue?
I have spent the last 3 days trying to get an answer to my problem. I am unsure whether i am "chatting" to a person or a bot. My system is working well and as i am now starting to use heating as the nights get colder I have subscribed to Auto-Assist. During the summer Geofencing has been notifying me correctly when i am…
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QR Code generator
Hi, I have kids and the QR code stickers on the thermostatic heads won't last much (I'm already using the kid protection). Is there a way to regenerate QR code from the device number ? I have added many heads and I now save all the remaining stickers carefully, but what about the ones already lost. I would like a smooth…
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iPhone keeps connecting to Tado as the wifi system
I am constantly finding that Tado has booted out my smartphone connection to my wifi router and has replaced it with itself. My Smartphone is set up to ask before making any connections, this doesn’t happen with Tado. How do I stop this?
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Multiple radiators in a single room
Planning on buying the tado smart radiator thermostats to create several heating zones across my house. However some rooms have two, three or even four radiators in them. Do I need a smart radiator thermostat for every radiator in each room or is it possible to have 1 thermostat in a room control all the radiators in that…
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No temperature graph in Web version of My Tado° ?
It seems that the very nice graph of recent temperatures, which is available in the Android My Tado° app, is NOT available on the web interface (https://my.tado.com). That's a shame. Tado°, please give us the FULL functionality of the app also on the web interface.
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Help with new Tado purchase
Hi, Firstly I must say it is frustrating that you have to purchase Tado products before you can go through the install guide. In doing so I fell at the first huddle with the setup telling me I’ve bought the wrong product. However I’m not 100% convinced I have. Can you help? I’ve just moved into a new build home. The house…
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Considering tado, but know nothing of boiler systems, so some noob questions
HI all Originally from a country where central heating doesn't exist , so I know very little about boilers and how they work. So forgive the questions. I am with ovo and they sent a flyer for discounted Tado smart thermostats https://www.ovoenergy.com/smart-home/smart-thermostat I have been considering going the smart…
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What tado set up do I need?
I’m having a renovation at the moment and want to upgrade to a smart thermostat set up I will have four systems I need to control. 1. Underfloor heating downstairs (by-heat) 2. Radiators downstairs 3. Radiators upstairs 4. Hot water The boiler is an ideal standard model with an unvented hot water tank (megaflow etc). Will…
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Pilot light
I came home from holiday last year to find my house freezing after the next door neighbour turned the heating up for me. (Pre tado). It turns out the pilot light had gone out while I was on holiday. Now that I have tado, is there a way to tell through the app if the pilot light is on?
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Room turning on when not wanted.
So far ,I have a smart tvr in the lounge, one in the front bedroom and one in the back bedroom. They were all turned off in the app. Today I turned the heating up for the lounge only but the front bedroom temperature shot up. What's going on?
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Max temperature of heating
Hi what is the max temperature for the central heating please. Mine only goes up 25 degrees
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Open window sensor help
Is it possible to use a window sensor with alexa to put trv in away mode. I have set some window sensors up and they turn the trv off, when open, but when the window closes again it sets up a manual temperature rather than returning to the schedule
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Auto-assist not working
I have set home and away temperatures and these change correctly when selected in Geofencing tab. When in auto i have been receiving home and away notifications. Now ty hat i am starting to use heating in the evening i subscribed to auto-asdist. But although the geofencing tab shows the correct home or awsy, autoassist is…
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Faulty room stat? Not calling for heating alone.
Hi, I am hoping someone might have an idea what has gone wrong. I have been having issue with my heating, yesterday I have had a gas engineer out who has advised the issue is the room stat failing (it’s only been fitted 6 months). When I call for hot water it works, when I call for hot water and heat it works. But when I…
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Tado wired (UK) thermostat - Vaillant Ecofit Pure 825 - ebus - domestic hot water temperature
Hi, I've recently set up this boiler using ebus. Heating seems to be scheduling and modulating nicely, but my hot water temperature is all over the place. I set up the thermostat with the following settings: D.07, HC.01, HW ✓, EK X I can change the hot water temperature on the app and on the boiler but they don't seem to…
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Wiring Tado to Volt Free Ariston with Mechanical Timer
Hi We have a static caravan with an Ariston E-Combi Evo combi boiler. Want to control heating only (single zone). As the boiler is volt free, how do I power the receiver? Presume the kit comes with the 4 core cable only. Would I ignore the live and neutral and just wire in grey and black cables only? Kit not bought yet -…
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Boiler not firing
My smart thermostat opens and closes zone controller but doesn't fire boiler
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Rechargeable Batteries
Tado recommend Panasonic Eneloop AA 2000 mAh NiMH rechargeable batteries. Panasonic offers Panasonic Eneloop PRO AA 2500 mAh NiMH rechargeable batteries. Presumably these can be used instead?