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How do I disconnect my Tado app from the supplier Ovo as I have a new supplier

CBS
CBS
in General Questions & Topics

I had installed the Tado system before joining Ovo and when with Ovo the app changed to link to the Ovo account.

I am no longer with Ovo and would like to disconnect the app from Ovo.

Any recommendations on how to accomplish this would be most welcome.

Answers

  • spinnekop
    spinnekop ✭

    I don't understand what your central heating system app has to do with your energy supplier?

  • CBS
    CBS
    When I open the app, it says ‘Tado with OVO’ Energy and has a box in the display with ‘OVO energy heating insights’
  • Seb666
    Seb666
    @CBS did you manage to sort it? @spinnekop you can link your energy account (well OVO) to your Tado account! I’ve done this and now it’s showing Tado by OVO even though I purchased my Tado from a hardware store and not through OVO energy and now I’ve come away from OVO I don’t want to keep seeing OVO on my Tado account.
  • hugbilly
    hugbilly ✭✭✭

    Delete and reinstall the app?

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