V2 Internet Bridge & Tado Pro Installer App - Compatibility Issue?
Hello,
I am struggling to get my V2 internet bridge connected to the professional installers application.
I'd like to have this set-up because I've recently configured my boiler to Opentherm using and old wireless extension kit. It's working fine but I need to adjust the central heating flow temps.
After researching.... I now understand this can only be done (via end-users) on V3 internet bridges but I am unable to connect to the pro app at all - despite scanning and manually entering the serial number and auth code. I have contacted support to get them to reduce the boiler flow temp.
However... the fact I am unable to connect is annoying me as I am sure I should be able to do so.
The error message is "There is an error in the details you have entered. Please add them again." - On both QR code scan and manual entry.
I have noticed other users / threads with the same issue of V2 bridges not working with Pro App - This was raised with Tado - my understanding from reading the comments is that V2 and Pro App is compatible and that those issues had been raised internally to resolve.... but with trying on two separate set-ups, both v2 - it would appear these are still not resolved.
My internet bridge starts with a GW - I think that the V3 bridges start with IB? - Could this be an issue?
Any assistance would be greatly appreciated.
Thanks.
P.S -
The thread I mention is linked below. @Jurian are you able to provide any more information on this? Re: Comments from November 2022.
https://community.tado.com/en-gb/discussion/8611/release-opentherm-max-flow-temperature-setting/p1
Comments
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Received a response from support. According to them, the Pro Installer app is only compatible with V3+ internet bridges. Has anyone been able to get connected on the V3?
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V3 bridge works fine with it (for me).0
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Thanks - It's a shame the V2 will not work but support have adjusted the boiler flow for me and that's updated on the boiler so all is good.
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