V2 Internet Bridge & Tado Pro Installer App - Compatibility Issue?

mcgada

Hello,

I am struggling to get my V2 internet bridge connected to the professional installers application.

I'd like to have this set-up because I've recently configured my boiler to Opentherm using and old wireless extension kit. It's working fine but I need to adjust the central heating flow temps.

After researching.... I now understand this can only be done (via end-users) on V3 internet bridges but I am unable to connect to the pro app at all - despite scanning and manually entering the serial number and auth code. I have contacted support to get them to reduce the boiler flow temp.

However... the fact I am unable to connect is annoying me as I am sure I should be able to do so.

The error message is "There is an error in the details you have entered. Please add them again." - On both QR code scan and manual entry.

I have noticed other users / threads with the same issue of V2 bridges not working with Pro App - This was raised with Tado - my understanding from reading the comments is that V2 and Pro App is compatible and that those issues had been raised internally to resolve.... but with trying on two separate set-ups, both v2 - it would appear these are still not resolved.

My internet bridge starts with a GW - I think that the V3 bridges start with IB? - Could this be an issue?

Any assistance would be greatly appreciated.

Thanks.

P.S -

The thread I mention is linked below. @Jurian are you able to provide any more information on this? Re: Comments from November 2022.

https://community.tado.com/en-gb/discussion/8611/release-opentherm-max-flow-temperature-setting/p1

mcgada

Received a response from support. According to them, the Pro Installer app is only compatible with V3+ internet bridges. Has anyone been able to get connected on the V3?

johnnyp78

V3 bridge works fine with it (for me).

mcgada

johnnyp78

11 Dec 2023

V3 bridge works fine with it (for me).

Thanks - It's a shame the V2 will not work but support have adjusted the boiler flow for me and that's updated on the boiler so all is good.