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Changing contact information
I have just sold my house, which has a Tado set-up. I have successfully added the new owner to the home but I cannot change the contact information to his. When I enter the email or phone number the error message says the email address is associated with another home. They have only registered with this home. We can’t work…
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Hot water stopped when home heating was turned on this year
Hello Any help would be much appreciated as Tado not responding at all on the Chat line (been over a day now). Hot water was working fine until I turned on heating for the year and hot water then stopped. The wireless receiver shows hot water on, the app shows hot water on, but for some reason the boiler no longer fires.…
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Tado version compatibility
My Tado Bridge is the first generation HomeKit one and the lights don't work and it's difficult to fault find. I now have a TRV that won't pair with it. I also have an extension kit for water heating, a wireless thermostat and another six TRVs which do work. I think the simplest solution is to buy a v3+ starter kit which…
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Lack of livechat response from customer service
I am facing an issue integrating my greenstar 4000 30kw boiler with my wired thermostat but It is relentless trying to get hold of Tado customer service. It’s a disgrace how poor their after sales support are. Currently, I wouldn’t recommend this company to anyone for their house, and if there are any technical support…
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Boost button?
Noticed a Boost and Resume Schedule button when I log in to the website. I don't see it on the Android app. Is this new?
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Category of Ethernet Extension cable please?
Hi. I need to buy an Ethernet extension cable so there is a longer distance between my bridge and the router. On Amazon it shows several extension cables marked as category 6 or 7. Does it matter what category of cable I buy? Thanks!
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Boiler stuck on, I guess I need a new thermostat?
I've been using a full Tado system with TRVs in every room for a few years now but last night it did something new. The heating had been off for hours but the boiler mysteriously sprang to life and stayed on. After a lot of rebooting everything I found I was only able to shut the boiler off by pulling the Tado thermostat…
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Heating Efficiency
Hi, I was looking to see if anyone has the same issue as me? I’m not sure if I am micro zoning too much? I have a 3 level house with really poor internal insulation between rooms. I have downstairs at frost protection as we don’t use it very often, and then I am setting the rooms we are using to 18-19oC and the rooms not…
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Rad calling for heat when it’s above desired temp
Anyone know what’s going on here? All my rads (which have the smart trvs) are in night mode set to 12 degrees, all the room temps are currently above that, yet 1 rad is apparently calling for heat making the boiler kick in. If I can’t trust the system to do what it’s told then it’s not fit purpose. If I hadn’t gone into…
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Can you have a room that works independantly from the rest of the house?
My heating is 1 tado thermostat and dumb trvs. So that controller controls every rad. The office is in the garage, i want to be able to turn the heating on and off for that room independently from the rest of the house. Eg so when someone is working in office but the house is empty, they can just heat the office and when…
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Confirm wiring is correct
Hi, Can anyone help me confirm that the wiring on the boiler was done correctly by the installer? I have some doubts and just need some confirmation that it is correct. Below are the pics from the Tado system and where it is connected to the boiler. For reference, I have the Worcester Bosch Greenstar 28 Cdi Compact boiler.…
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Change in process for schedule resumption after manual change on app
Has anyone got any advice for this? After making a manual temperature change on the app, I assumed that it would revert to schedule at the next time change. I was dismayed to discover that the process now requires a manual set of duration of change, with the default intially set at infinite! My heating consequently…
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Switched to new Broadband provider and can no longer connect to extension kit
I have recently changed from virgin media to Zen for my broadband. When I plug the internet bridge in the virgin router I can get the heartbeat on the extension kit but when I connect to Zen on my Fritz box router I won’t connect at all! Driving me mad! Anyone had similar?
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Help! No heating!
About a year ago we moved into a new property and inherited an Ideal Logic combi boiler connected to a Tado smart heating system. As it's now getting colder, we're noticing a lack of central heating at present. The boiler has a message of "room stat or timer off" and there's no heat coming through to the radiators. The…
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Connecting a Tado Smart system where there has never been a room-mate.
I am replacing a Drayton Lifestyle 112 with a Tado Smart system including DHW. It controls a Vaillent Ecotec Plus 637 system boiler but there has never been a roomstat connected. I have everything else up and running and am happy with all the other wiring but, I am not clear as to how the thermostat connects. The boiler…
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Firmware update required but device not reachable
Hi there My hub, bridge and thermostat all say a firmware update is required and all show as connected and reachable, however when I click to update, it says accessory isn’t reachable? Neither works in home now for this reason. Any ideas how I push this through please. Otherwise, all devices work as expected via the app…
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Recurring Nightmare . . .
Have just been through one of those nightmare "disconnection sequences" which I fear become part of the "life with tadoº" experience one becomes used to after living with the system for a few years. A double whammy this time, overnight disconnection of all devices, including a TRV about two meters from the bridge. This was…
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Replace Heatmiser gen 1 with Tado smart thermostats
Hi, appreciate some help. I have two heating zones, downstairs + hot water and upstairs. I have two 12v thermostats connected to a Heatmiser UH1 wiring centre. Can i connect a wireless receiver to zone 1 of the UH1 wiring centre to control heating and hot water (tado wired thermostat does not have hot water control). The…
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Thermostat keeps heating all the time
Anyone has this yet, set temperature 16c and thermostat reports 18c and it is clearly over 18c but heat still on 100%. Did reset with removing battery, removing room all together and nothing helps, still reports 18c and target the same 16c but heating on non stop?
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Heating now not working
I'm really hoping someone with experience can help out. I've had a Tado system installed since beginning of year all working no problems. Heating was turned off over the summer using the App, with the Hot Water left on. I've just turned the heating schedule back on and we are not getting any heating. Whatever I try I…
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Which adapter for oventrop
Hey fellow tado community, I'm a new tado user and now I'm sitting here with a bunch of adapters and none of them seem to fit. I have an oventrop thermostat and I checked the compatibility list here. For me they look all similar. It seems that I have to order a special adapter. Before I do that I'm sure one of you pros can…
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Boiler on icon
Is it possible to have an icon on the main app showing if the boiler is on off..
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Care & Protect not working...
Hello. Due some glitch after electricity failure boiler was not responding to Tado "heat" command for over 23 hours... Temperature in our rooms was dropping down but system did not announce any issues... I would see this as typical example when Care&Protect should be alerted as usuall heating response is completely…
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New internet bridge
Hi I recently moved into a house with Tado installed but no internet bridge. I’ve replaced this and downloaded the app. All says connected yet my heating isn’t coming on. What could I be doing wrong?
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How do I use the app properly :-(?
I have just had my Tado installed and everything is connected and working fine. However, it just seems to ignore any schedule or instructions that I set on the app. The heating will not turn down or even turn off. My house is boiling!!!! Please help
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USB cable
USB cable is very short on the v3+and would like to order a longer cable but I get confused with the various types ie usc c etc Can someone please advise me what I should order
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Pairing light on bridge
Dear Tado Community, today I relocated the bridge to see if it would connect more efficiently with the receiver as recently the system keeps failing to switch off when it should - which kind of defeats the purpose of having it in the first place. So now, the bridge pairing light won't stop flashing, although the other…
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Greenstar 30Cdi system boiler with diverter valve fitted
Hello everyone, I've spent a while searching through the forums to try and find a simple answer to my question, as the subject says, I have a Bosch Greenstar 30Cdi system boiler with the optional diverter valve and 'slide in' programmer fitted to control the heating of my unvented hot water tank. I purchased the V3+…
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Tado sometimes stops heating
I've had a few occasions recently where the TRVs are calling for heat, but they don't get it. I can resolve it by pressing the test button above the 3 wavey lines on the receiver next to the boiler. I don't need to intervene on the boiler. I have 11 rooms. It seems to happen every few days. It was working fine before…