Does Tado Support Exist?
I started a support chat with Tado on Friday morning but they stopped communicating Friday afternoon and I've had no response to my chasers this morning. I've explained that heating is crucial as I have a disabled person in my household and they don't seem to care.
I've ended up buying new components to replace the ones that stopped working, but I guess that from Tado's point of view they get to not honour their warranty and make me spend more with them.
Has anyone else been able to get a response from Tado and do you know if they honour their warranty on their equipment?
Comments
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Try emailing: operator@tado-844a35e31252.intercom-mail.com1
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If having an absolutely reliable heating system is crucial to you, I’m afraid you’re probably better off looking elsewhere than Tado.3
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I'm realising that now. I might have to go back to normal TRVs; they are not as controllable but at least they are reliable.
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Have found that asking for tech help works faster than non-specific help. There is an emergency tab on the Chatbot. Have you posted your problem on this forum?
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