Hot Water not showing up in the app

Rez

Hi, I recently installed my Tado heating system and everything is working fine except the hot water control isn't showing up in the app. I've installed the hot water extension kit and the smart bridge....am I missing something?

Thanks

[Deleted User]

Hello ,

Please contact our Support Team either via our contact form:

https://support-request.tado.com/#/contact?locale=en

Or via our Live Chat (yellow chat box, bottom left):

https://www.tado.com/

Kind regards,

Joey

barryjon

Me too, professionally installed but no HW option in the app. Did you ever get this resolved?

barryjon

Me too. My system was professionally installed but, even so, the option for hot water is not showing in the app. The extension kit says "This extension kit controls your heating".

This is an old post but I am hopefully that maybe you managed to get this sorted? How did you get it working in the end?

barryjon

Me too. My system was professionally installed but, even so, the option for hot water is not showing in the app. The extension kit says "This extension kit controls your heating".

This is an old post but I am hopefully that maybe you managed to get this sorted? How did you get it working in the end?

larastafarian

Same issue here, anybody got a resolution for this issue?

Rez

Never got it sorted, gave up in the end.

larastafarian

Hi Rez, What did Tado support say about the issue? I just can’t understand how it does not show in the app when there is an extension kit installed that allows for hot water control. Disappointed I’ve invested in this system

Sandeep

Had the same problem. There is a jumper behind the extension kit. The manual says what setting is needed. Once the jumper correctly plugged you should see hot water option in the app.

Mart714

I had the same issue, emailed support and they added the hot water icon to my app, I now can set a schedule

Cheeman

Hi, I have just fitted a v3+ Tado Smart TRV starter kit and additional Tado smart TRV’s to every radiator in my home. In order for Tado to control my boiler for heating and hot water can I just fit a Tado Add on extension pack to my boiler without the need for a standalone wireless Tado thermostat (as the TRV’s will control the temperature in every room). I ask as I’ve seen some posts regarding the need of a smart thermostat to communicate with the extension pack to control hot water & calling for heat (which the TRV’s can’t do on their own). Thanks

cool2bdave

I had the same issue and contacted support on the web chat and the hot water was added.

Colleen

Hi all,
We had the exact same issue and with the phone lines referring you through to the chat and the chat not responding in weeks I’ve searched the internet to find you can manually activate the heating icon to come on in the app. I have attached the setup guide, just follow the instructions and it will show up within 2 minutes.
Hopefully this will save hours of searching or frustration with the lack of support from tado.

I wasnt sure how to add pictures on this but here is the link to the manual:
Last 3 pages of this guide - https://www.tado.com/start/manuals/st/Extension%20Kit%20Manual%20-%20230V%20Relay%20Installations.pdf

andreined90

Hi Colleen,

Thank you for your link, i have been able to enable hot water after i used point 5 from the shared document https://www.tado.com/start/manuals/st/Extension%20Kit%20Manual%20-%20230V%20Relay%20Installations.pdf

Iano_28

Hi Colleen/ Andre,

Did the hotwater tile show up on the app straight away after following this guide? Have followed it but nothing changed

SuperLobo

Just now installing with a professional- he had to do something in Extension kit (open it and do something there) and hot water appeared in my app after I completely closed and opened it

davidthenomad

https://community.tado.com/en-gb/discussion/comment/12669#Comment_12669

Where's the jumper located? I can't see any possibility.

Unknown

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