-
24/7 Customer Support
This isnt a technical suggestion: tado needs a more engaging, 24/7 customer support. Monday to Friday for end user customer support is not good, especially for a service that is 100% cloud based. When something goes wrong a user needs to know, do I need to call a heating engineer or is it a fault with tado & their systems.…
-
Central Heating Not Working (but Hot Water Is)
Hopefully someone can help with this really frustrating problem. I’ve installed my Tado this weekend and the hot water works perfectly (firing up the boiler) but I can’t get the central heating to work. When I switch the central heating on from my phone (or from the Temp Sensor) it illuminates the white LED on the Wireless…
-
Dual zone Opentherm
Just moved into a new build and the set up is: - Logic esp1 30 combi boiler - 2X wired TPone M thermostats (one upstairs and one downstairs) they're two separate zones (downstairs and upstairs) - Danfoss wiring box which runs into two zone valves I want to setup Dual zone Opentherm and was thinking of buying the EU…
-
Boiler no longer called for heating
Hi, I've had tado installed for heating and hot water for 15 months and worked perfectly until this evening. My heating no longer works, making changes in the app adjusts the trvs but no heat comes. I have a Worcester greenstar boiler. From running some tests my tado app has stopped being able to trigger the wireless…
-
Don’t update schedule state after Heating Boost
Currently if the schedule is disabled after pressing heating boost, the schedule is then turned back on. I propose that the schedule should remain off after the boost button is pressed if it was off to begin with or remain on if it was on to begin with. As it stands it’s very difficult for me to just turn on the heating…
-
How to turn on hot water from wireless receiver?
Hi All, I have a wireless V3+ kit with hotwater control for my Megaflo. At times I want to be able to turn on hot water from the wireless receiver, but when I press the button on the receiver, it only stays on for a few minutes and not long enough to heat the water. I've adjusted the timing for 45 minutes but that makes no…
-
Have a master schedule page
The copy schedule function is great. What would be really great is if there was a master schedule screen where you can select a time block, and tick the devices it applies to and press set. So they all update in one go without opening them individually. You could still adjust them individually if you wanted to by opening…
-
Tado AC Battery powered
Do you see the possibility to remove wires from Tado Ac in the reasonable future? I would love to get the model that is battery powered especially that I already have Tado bridge in my house.
-
Can I replace a TPOne-M with a wired thermostat?
I have a new build home and it came with multi zone heating, (ground floor and first floor). Both zones are fitted with Dunfoss TPone-M thermostat by the builder. I wanted to replace them with Tado. I consulted with Tado representative via chat before the purchase and they said a wireless starter kit and a wired thermostat…
-
Newly installed smart TRV doesn't seem to be calling heat
Hi all, First time post on here so please be gentle. Our house currently has 2 wired smart thermostats and I have just invested in a smart TRV to keep one room upstairs warm whilst the better half is working from home. However, since installing the TRV..... it doesn't seem to be calling any heat!! If I change the zone…
-
Away suggestion silence if not heating
Our schedule is set to 12° during the day. The house is typically cooling slowly from 19°, and rarely gets below 17°. Why does Tado feel the need to warn me that we're out and suggest setting Away Mode? Each month it then tries to tell me that if only we paid for the upgrade, it could have automatically set Away Mode and…
-
Zero or complete lack of customer service????
Ok so I buys a new tado system. Having big problems with it, only to find out certain settings need changing from the Tado office side. So I try to contact them. NO CUSTOMER SERVICE PHONE NUMBER Am redirected to an apparently more efficient service online. I send a message there. Then am told it takes 1 day to get a reply.…
-
"Smart AC Control V3+" with "Wireless Temperature Sensor" as a add-on?
Is it possible to use the "Wireless Temperature Sensor" https://www.tado.com/gb-en/wireless-temperature-sensor as a add-on to the "Smart AC Control V3+" https://www.tado.com/gb-en/smart-ac-control-overview ?
-
Wireless reciever keeps rebooting.
I have wired the reciever as recommended (Glow Worm Combi Boiler)but when the heating is activated by the app the reciever turns the boiler on for a few seconds and then reboots. Can anybody tell me what's wrong please?
-
Problèmes pour commander la climatisation réversible à distance de 2 maisons
Après avoir enregistrer (sur iPhone) sur un HomePod et sur l’application Tado un AC control V3 pour le domicile A en utilisant le nom X (propriétaire de l’iPhone), la gestion de la climatisation se fait tout à fait normalement du domicile A,comme à distance de celui ci.( bien sûr faut laisser le wifi branché en…
-
Away not working
Rooms set to 5 degrees when away. All users are away. Room temp is set to 10 degrees. Total waste of energy. Miles away at work, don’t want the house heating to 10 degrees. What can i do?
-
How to set.up dual zones?
I ordered wireless starter kit V3 and wired smart thermostat as instructed by chat service. I have installed as instructed. But system no longer controls dual zones.
-
AM/PM & 24h time format
Please make 24h time format available, either based on system (phone) settings or by choice in the application. AM/PM doesn't stick in my head.
-
Wireless Receiver/ Boiler Compatibility
Hi. I'm hoping someone will be able to help me. Tado tech team are very slow getting back. I installed my wireless receiver in place of an APT IMM24 programmer. All wiring is correct as per instructions on Tado website. The boiler turns on when I turn power back on after installing but will not turn off via the app. I then…
-
Replacing Honeywell ST9100C with Tado Wireless Receiver
Hi, I currently have a tado wired smart thermostat that controls my radiators with tado TVRs. I'd like to add my hot water into the system. It is currently controlled with a Honeywell ST9100c (wiring picture attached). I think I am right in saying the tado wireless receiver is the right product. I am a bit confused as to…
-
Day off schedule override
Enable an option to override general calendar to be used when a bank holiday or a day off. I currently use the away option and play around with temperature, but that does not look like a clean solution. Also, enable not only a temperature pattern but also a day counter… something like “override official schedule during x…
-
Make the Smart Radiator Valves quieter
I find the Tado Smart Radiator Valves are too noisy for use in bedrooms. The motor noise when opening/closing the valve is loud enough to disturb sleep. I have had to set my bedroom schedule in a way that ensures the bedroom heating will never turn on when we could be asleep, and so have to manually turn it on everytime I…
-
Range of tolerance for set points
Can we adjust the off and on tolerances, seem like the range of tolerance is high, set at 20c and keeps running unit 21.4c surely we can adjust when it goes off after set point
-
Changing from combi to system boiler with thermal store cylinder
I'm not changing the system per se, but I have moved house and brought the Tado with me, I'm looking to install the system when it is warm enough to manage without heating. I have a V3P extension kit which states it will control hot water, does it use the existing thermostat on the cylinder? To add another twist it is a…
-
Tado TRV compatability
Hi all, I was wondering if it's possible to attach a TRV to this radiator: shorturl.at/aJNY3 Here's a couple of pictures of the valves close up. https://ibb.co/tDwYf8B https://ibb.co/Xb5hzt1 I installed the TRVs around the rest of the house but can't see any obvious way to install this one. That said I am an absolute…
-
Landscape Mode for Tado app
Not sure if this is s new idea, as usually a standard option for an app that is a controller. I am new to tado, but invested in home automation and having a wall mounted tablet is pretty popular choice, usually mounted in a landscape orientation which is a must for cctv viewing. 95% off the apps I use for this, screen…
-
Radiator valves keep going offline
Hi. Hope someone can help with this. I installed Tado around five months ago and for the most part it has worked smoothly until I changed my internet provider a couple of weeks ago. Since then every few days or so one of the radiator valves goes offline. It's not always the same rooms/valves but it keeps on happening.…
-
With the warmer weather/summer coming how are we adjusting settings
Hi just wondered how to set up Tado with the summer coming, turn heating off on combi to water only, adjust smart schedule, gradually adjust the app settings? Thanks
-
Can i connect v3 to open therm
Intergas open therm connection can it be wired same as com with NC,? and will it save more money
-
Link with energy provider
I love that you can put your meter readings in to the app and see your savings but I will often forget put the readings in. The new reminder feature is good but would be amazing if I could link my tado with my energy provider so that it auto updates.