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Upgrading to X and Obtaining Historical Data
I am aware that to install Tado X I need to delete my existing home and create a new one. Also aware that once this is done, I will no longer be able to view historical data inl the app. I therefore have requesed a download of my data via "live" chat. So far there has been no response. As I would like to proceed with the…
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Anyone successfully connected wired Tado Thermostat to Ariston Genus One?
Hi, i'm having a (very) hard time to put this to work so maybe someone can help or already faced same issue: I have an Ariston Genus One Net boiler with a wired Tado Thermostat, heating (no floor) and hot water. I've followed the Tado App for Installers app wiring diagram: In Ariston i have connected to eBus, place a…
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New user invite is being denied
Hi, I'm trying to add my wife's phone to the Tado home and every time the invite is accepted, we get an access denied alert "Logged in user does not match invited user"
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Wireless receiver not working after being switched off at the isolator.
So, my wireless receiver had disconnected from the bridge and I asked someone to reset the WiFi on it whilst I was out as my heating wouldn't turn off and the house was like a sauna. Instead of doing a reset, they turned the whole unit and boiler off at the fuse switch for the whole day. I've since tried to turn it back on…
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Just installed TADO wireless receiver and now no CH. Please help
I have just installed the TADO wireless receiver to my Glowworm Ultimate 3 30c using the instructions from Tado. I had to get special instructions due to the system using ebus but being a UK wireless receiver the was no ebus connections. I now have hot water, but no CH. I can hear the relay in the receiver activating to…
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Radiators turn on when bridge loses connection
Hi all, I have seen other people post the same issue but i have never found the solution . . .This has happened a few times now that I have woken up in the middle of the night sweating (in winter) because the heating has been on all night for some reason and when I check my Tado app it shows as lost connection, I then have…
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TRV overheating room after furniture moved
My daughter recently changed her room layout, resulting in the bed moving closer to the radiator. I wasn't surprised when the room temp was then recorded as higher, as warm air was getting trapped, and figured the TRV would adjust. However a month later not only is the room still recording hotter temps, the room itself is…
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after mounting the thermostat the calibration doesn't start and show it's not mounted yet.
My thermostat V3 does not recognize when it is mounted. When putting it on the socket at the radiator it just does nothing. How can I make it recognize that it was just mounted on the radiator to start the calibration etc.?
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Wireless Receiver X - no hot water
Hi everyone, First of all thank you to everyone who helped me with my other questions. Hopefully this will be the last one in this quest. I've replaced a Danfoss F715 with a Wireless Receiver X. The wires go into a Glowworm Energy 30r. There's also a hot water tank on the first floor. Radiators work fine with no hiccups…
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Problem installing app on new phones
Hi, I keep on getting the following error when trying to accept an invite to the app on my new phone. It worked fine on my iPhone 13 and it works fine on another iPhone 16 pro. It we keep getting the following error :)
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one Head with very old firmware
Hi, I have a system with 8 Heads on the heaters unit. All the heads are at 215.1 fw while only one is with 54.20 and it's not updating. The one with 54.20 is often disconnecting from system and consuming lot more batteries than the others. How to force FW upgrade? Thank you, Massimiliano
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Connecting to boiler for heat
My boiler is ariston clas he evo 24 combi V3+ kit with wireless thermostat All wiring is checked OK Reset all devices But still is not connecting to boiler any idea folks !!
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Tado just turned on my boiler.
At around 13:40 today (literally 5 minutes ago as I write this), my boiler just fired up and is still running. This is odd as 10 or 15 minutes beforehand, I clicked the button (on the app) to turn everything off. I sat here in my Living Room and did hear what I thought was the Wired Thermostat in the Hall click. I put it…
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Need help determining adapter for radiator
Hi, I've bought a couple of Tado X TRVs and after installing and sorting out the connection to the boiler I was surprised that the TRVs were not a case of simply unscrew the old one and screw in the new one. I've attached some pictures with what I have. The Tado TRV screws in easily so the radiator is 30mm as well. The…
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Thermostat stuck at the same temp?
Hi Community, Seems this morning the thermostat for one of my devices has been reporting the exact same temp for the past several hours (which I know isn't correct). Has anyone had this before and if so, how did you resolve it? I have taken the batteries out as per the documentation to reset it, but it is still showing the…
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Phone notifications
Hi. I woke up this morning at 7:50 to see my home wifi was down. I knew this because my ring alarm notified me it was using mobile back up. Nothing from the Tado app. Our hot water is scheduled 7:30 to 8:30 and wasn’t on. In the Tado app all rooms and hot water were showing no remote access. I reset my home wifi and within…
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Can I carry around my wireless thermostat?
Hi there, I've recently purchased a combo of wireless receiver and wifi thermostat, the black one (not sure what the actual name is). I've also purchased a base for the thermostat. I've noticed that the app speaks of "Room", which seems to imply that the ideal usage is to have a few thermostats in fixed locations around…
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Geolocation not working
First time using geolocation feature on my android phone, and it did not correctly set to 'HOME' when I left work and was in the home fencing zone. Why? GPS was on, the app has access to location services No battery optimisation in place for the app, or force stopping when no in use I tried when I was in the fencing zone,…
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Randomly calling for heat
Hi, I have a Tado v3 system consisting of a wireless receiver, a wireless temp sensor downstairs, where originally there was just a temp sensor and a smart thermostat upstairs. No TRV's this is the complete system, I fitted it around 2 years ago and it has worked perfectly since then, until now! Now, the system randomly…
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Tado thermostat not stoping once reaching desire temperature
As a new user of Tado, I am experiencing an issue with my thermostat. Despite setting the desired temperature to 21°C, the heat continues to increase beyond this point. For instance, it reaches 21.5°C, 21.7°C, and so on. I have not yet configured any specific settings on my phone. Currently, I have only set up a schedule…
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Tado Batteries for Wires Thermostat - LR03 or FR03?
Has anyone has any success using Lithium based AAA batteries in their wired thermostat? Example such as Energiser Lithium AAA (FR03). I know the literature states LR03 (Alkaline) but it doesn’t explicitly say FR03 (Lithium) can’t be used
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Tado was working fine and now it's broken. Support are pointless. I need help please
My Tado system was working fine for 6 months. I have a Tado V3+ Wireless Heating and Hot Water Smart Thermostat Starter Kit on a Gloworm Flexicom cx combi boiler and 5 X basic smart thermostats. On around 11 October all 5 thermostats no longer were working properly. When one radiator is turned on, even though the others…
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Wiring receiver to Ideal Eco Esprit
I am trying to connect v3+ starter kit EU to my boiler. I have no separate thermostat and have a mechanical timer only on my Ideal Eco Esprit boiler. I have been sent instructions but have no terminal labelled roomstat 1 and 2. Can I remove the link and wire the black and grey either way round? Do i leave the mechanical…
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Beginner - what to buy
Hi, I am looking to get a Tado system and was wondering what I need to buy for my setup. All the starter sets etc. are a little confusing for me as I am not exactly sure what is the setup I have in my house. (it was setup by a previous owner). Can someone guide me if I post pictures of what I have Boiler - HP Potterton…
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Tado feature request: 8-10 degree C mode support
Hi, I have 2 Tado AC controllers. I have been pretty happy with the one in our house, and purchased a 2nd one last week for our summer cottage. We recently installed a new Panasonic AC-model in the cottage, and during the winter, the AC is set to 8 degrees C to keep the house dry and frost free. I assumed that Tado would…
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Why does my Vaillant combi boiler heat up water when I turn on cold water?
Hi everyone, I have a Vaillant combi boiler (Vaillant ecoTEC plus VUI 26CS/1-5), and I’ve noticed that it starts heating up when I turn on the cold water tap. It does happen every time. Recently, we installed a pressure regulator at the main water inlet to lower the pressure in the appartments building. It seemed to stop…
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Spare adaptor for V radiator thermostat?
One of my v thermostats showed a spanner error. Through swapping it with a different radiator I isolated the problem as being with the adaptor or the bottom part of the thermostat that the main device connects to, ie the bit that you fit around the radiator. Question is - how do I get a new one of these to see if that…
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Update thermostat settings after adding a heatpump to my system
Hi, I'm about to install a hybrid heatpump to my system. This will require an update to the settings of my Tado Smart Thermostat and Smart Radiator buttons - I've been reading that Tado Support can do this for you, but how on earth am I supposed to contact them? Is there a link for creating a support ticket? Many thanks,…
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Wired and Wireless Thermostats
Howdy, due to an order mix-up I have a wired thermostat and will, much later, receive a wireless starter kit. My question is - once I connect the boiler to the wireless starter kit and have eliminated the need for a wired thermostat - can I use the wired thermo as a wireless one? Best regards CM.
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Indoor air quality - Heat Recovery & ventilation system
Hi i have a HRV system installed that will change the air in our home approx 3x a day and recover the heat from exhausted air. How does Tado calculate interior air quality? Will it factor this as part of its interior air quality as i do not need to open windows? Should i worry that my HRV system might not be performing if…