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Customer Engagement and Product Development Progress
I feel it is time to start a clear thread that pulls together the common themes of so many posts on this forum, in the hope that there is someone in Tado that actually understands the appalling disrespect that the company has shown their customer base over at least the last 18 months but almost certainly longer. Creating a…
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Why won’t my thermostat trigger heating
Hello all, new to this completely. We inherited this device when we purchased our property. So as you can imagine, none of this came with an instruction manual and we have had to figure it out ourselves. We have something connected to the boiler, a wireless thermostat and the internet bridge. When we moved in, the…
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New install not working
Hi there. I've just tried to install the tado wireless receiver, bridge and thermostat. Followed all instructions and all seemed good! However, when I ask for the heating to come on nothing happens with the boiler!!! I've done the tests on the receiver and everything looks ok but just no heating!!! It's a combi boiler,…
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Replace a Myson Touch 2 with a Tado V3+ wired
Hi, The installation app doesn’t recognise the Myson Touch 2 thermostat and wondering where the wires should go for the V3+. Any assistance would be appreciated.
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Mounting braket claps are too loose
I have this kind of valve, I believe it's Honeywell no so sure. I can mount the base the metal part is fine, but the white plastic part is too loose and keeps spinning due to the fact that this black screw in the heart of the valve is a bit smaller than the white mounting claps. Anything I can do about this?!!
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Internet Bridge will not stay connected.
I’ve had my Tado system for about 8months and it has been working flawlessly. Very recently I’ve come down on pretty much an hourly basis to see my IB lose connection. It will in most cases be flashing the cloud led, however sometimes I will have all 3 lights connected but the app say that there is no connection. I’ve not…
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Can I install tado smart thermostat on this radiator?
Hi, I've manage to install dozen of thermostats on radiators without any problems in most of the rooms in my home. However I have issue with two bathrooms. I can attach thermostat to radiator using only this basic plate that was in the box, however is does not work well. Usually it works for some time, but later on it…
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Fault in Tado App heating schedule
The tado app changes our heating schedule without any input whatsoever from our side. Geofencing is off. We don’t subscribe to Auto-Assist so seemingly it’s the App that ‘s at fault. Any suggestions what we can do would be a great help.
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No display on smart thermostat
I have no display on my smart thermostat when I press the button on the front. I have changed the batteries. There is still no display, any ideas please.
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Replacing ESI water programmer with Tado Receiver
Hi everyone, I've got an ESI programmer, ES2247B, which I'm replacing with a Tado Wireless Receiver. The problem is the wiring; I should have some wiring according to the instructions. In reality, it's different. Here is my current wiring The problem is that instructions tell me to put the NR 1 cable into HW NC and NR 3…
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Replace MySon Touch RS with Tado Wired Thermostat
Hi All, i have a few myson touch RS thermostat thats hooked up an UFH system. is it possible to switch it out with the tado wired thermostats? i have tried to look up how to replace them but couldn't figure out how to do it.
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Internet bridge ethernet issues?
Hi, I've got my tado internet bridge connected to a Mikrotik switch and I notice tons of ethernet errors on the port tado is connected to. It's a new device (the tado), I had it for a couple of weeks and I just noticed this. Port 8 is the one the bridge is hooked up to and I've manually configured it as 10 Mbps half…
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Installing Tado V3+
Hi I am new to smart heating. currently i have Sunvic theremostart and would like to replace with Tado. On Sunvic thermostat there are 4 cable neutral, live and other 2 cable black and grey. My question is how do i Install Tado
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How to build a system for a 2 zone + Hot Water Tank
Hi All, Is the Tado system able to do 2 zones + hot water tank? I can't find anything on the website that says it could support this setup. Thanks Fletch
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Ideal Combi2 Opentherm Error "Room Thermostat Fault (65)" & "Check Room Stat Batteries"
After a very unproductive and frustrating session with tado support I'm hoping I might get some help from the forum. I've a new (2-3 months) ideal combi2 boiler and I've swapped my original extension kit for the EU one to get Opentherm. In testing it all works nicely, and being the summer the boiler has mostly been in…
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MORCO GB24 BOILER
WILL TADO WORK WITH A MORCO GB24 BOILER
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How do I change the hot water temperature through Ebus on a Glow-Worm Ultimate 30c
I have a Glow-Worm Ultimate 30c, which is a combi, wired in via Ebus and all is working as it should. The only thing I'm unable to do is to control the hot water temperature. The slider appears in the app, but the change in temperature doesn't reflect on the boiler. With Glow-Worms, if you install one of their own Ebus…
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Should my pump overrun for any length of time?
Just replaced my old Drayton controller/programmer so I could link the heating to my home automation setup using the Tado V3+ stat. All going great, but I noticed that my pump was still running after the heating had gone off the other day, had been running for at least another 10-15 minutes before I noticed. I turned the…
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Radiator thermostat won't work
The problem is with the radiator thermostat in our main bedroom. A few weeks ago i started getting messages that the batteries needed changing. I did not get around to it and today we had no heat 1st thing. So I changed the batteries, being very careful to use the new LR6 AA batteries (not rechargeable) becauase I've had…
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"Your system is not supported" [Climote]
I'm trying to install the Tado Wireless Receiver to be the controller of my boiler (regular / open vent, Ideal SE18 18kw gas boiler). Until ~2 years ago, I had a very standard digital controller to set which hours the boiler would come on, and be able to boost. About 2 years ago, I had the Climote installed by my utility…
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Q re upgrade from v1 to latest version and radiator thermostats
Hi. I have the very first Tado, v1 which is not compatible with Apple or add ons. I have a very old non-combi boiler which I am in the process of upgrading to combi. Due to compatible issues and a failing battery on the v1, I’m tempted to upgrade to v3 and go with rad thermostats all around so I can can be precise on where…
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Upstairs / downstairs
I have a Tado thermostat etc. but no Tado radiator thermostats. I want to be able to heat upstairs or heat downstairs or both, so I need some Tado radiator thermostat valves. There are 6 radiators upstairs and 6 radiators downstairs. Looks to me like I need 12 Tado thermostat radiator valves! ££££££ Am I correct? If I just…
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Wireless receiver is not switching my Vaillant boiler on and off
Hello I have wireless receiver connected via analog 7/8/9 clamps to my Vaillant VU 122/2-5 boiler as per guide but it is not switching the boiler on or off. I have removed the old Vaillant wired thermostat (also connected via 7/8/9 pins) and it is simply not switching the heating on. My Vaillant do not have bus +-…
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Opentherm connection multi zone
Hi, I have a 2 zone system currently using 2 wired thermostats is relay mode. These thermostats are connected to SRVs in most rooms. Can I connect the 2 wired thermostats to the boiler using the digital opentherm connections. My boiler is opentherm compatible. How will the boiler know which zone the command is from?
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Replacing Honeywell ST6400C with TADO Wireless Starter kit V3
I have identified the Honeywell wiring as per attached and replaced with the TADO Wireless Receiver using the Y plan wiring instructions. I have assumed CHx = CH NC (5 not wired) & CHo = CH NO as below. (7) HWx = HW NC (4) & HWo = HW NO (6) However the central heating is NOT coming on. Either TEST or Programmed. :-( TADO…
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How to boost - hot water or, and heating
Depending on the posts I read, I see different answers 1. Can boost directly on the thermostat or receiver - heating and, or hot water 2. Same question as above but the app - is there a separate tile to do this or do you have to delve deep into the app Thanks
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what tado starter kit to buy
Hi, i have been let down by the chat bots so trying here: I am replacing a system boiler with a Vaillant Ecotec Plus 630 ERP. I have a hotwater storage tank, one zone of wet underfloor , 14 rads in total of which 6 will need to be controlled via smart TRVs. I am unsure what starter kit to buy. the online chat points me to…
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Floor heating plus radiators
Hi, I have a Vaillant Eco Plus boiler that heats my ground floor with floor heating, and I have one thermostat located in the living area. On the first floor, I have radiators. My issue is that when the ground floor reaches the desired temperature, the boiler shuts down, and this results in the heating stopping in the…
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TRVs - Battery life
Hi there I recently installed 10 TRVs around the house. Given it hasnt been cold, they havent really been used. However, half of them now need batteries replacing (been there for about 3 months). Is that normal? I cannot believe how quickly they have been depleted. Thanks
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What do I need?
Hi, can someone please help with what I need for my home? I have searched and searched the Tado website and its very little help and their chatbot is useless! I have a combi boiler with zoned heating (2 zones; upstairs & downstairs). I have the following in my basket; wireless starter kit, an additional wireless thermostat…