-
Advice before buying
Hello, I have a dual zone system but (due to issues with the central controller) it was merged into one zone with regard to timings. This is the controller, it used to have HTG1, HTG2 and Water - HTG2 was amalgamated with HTG1 at some point in the past and the cable that went upstairs was disconnected at both ends.…
-
Where To Start - Got Rad Stats, Wireless Stat and Programmer Thing
Hi All, Apologies if this has been asked before, but there's so many bits I need to put together in my head, it was getting confusing looking as so many individual results. Wifey bought 7 radiator thermostats, a wireless smart thermostat and a wired receiver box thing-a-majig. My task this week is to make it all work.…
-
Pre-sale tech question - but how?
Hi, I've some questions I'd like to ask Tado before I buy. I can't find any way of contacting Tado though. Chat is unsuitable (and offline) no phone number; help centre doesn't help you top contact Tado. Not even a mailing address. This is weird.... and very off-putting. Am I missing something really obvious? Evan
-
I can't undo radiator valves
Is anyone else having a nightmare separating the two parts of the radiator valves to change the batteries? I saw a video saying to press upwards on the bottom and twist the main part anti-clockwise but nothing happens. There's no movement at all. I've been in contact with support for over a week and they keep asking for…
-
Hot Water Not Switching On When Scheduled
Hi Guys. Our heating is all working fine and works as per the programmed schedule. The hot water will not switch on or off though when left to the schedule. It works fine when we click on the hot water itself in the app and switch it on, but I want the schedule to switch the hot water on and off. What could be stopping it?…
-
CH Not triggering Boiler - started today.
OK This may be another version of other peoples questions on here, but I wanted to ask as my setup seems slightly different. I have had my entire setup for almost 3 years, working fine, this just started happening today. My setup consists of a Wired Thermostat, and 7 TRVs. No Hot Water Extension. My system (non-Tado)…
-
Exaclty what Tado smart valves do - & other pre-sale tech queries.
Hi, Struggling to find out what the Tado system can do - poor website info and a lack of customer support does not bode well. What I want to do is operate each room as its own zone. So I can set different temperatures at different times of day for each room. This means I can get the bedroom warmed up to n° in the morning,…
-
Pay to use basic functionality like Open Window detection?
This is making me seriously furious! I have just installed the Tado Thermstats and when I check in the app I find that you have to have a PAYED account for the Open Window functionality to work properly which was a promised feature when I bought the devices! This is simply not acceptable and I really hope that this will be…
-
Poss to default to rad off if TRV loses connection ?
My kitchen TRVs has a poor connection due to a few walls between it and the bridge. And it keeps demanding heat if it was on when it loses connection. I have 7x rads with TRVs and 3x rads without and 1x thermostat, so it's too hot at night when this happens. Can we make it so that when a TRV loses connection it switches…
-
My Tado TRV fault
MyTRV will not activate the motor Only see the display temp change no fault codes showing. Recently installed was working fine.
-
Tado app says heating? When heating is set below temperature
Hi, I've got a strange one when I'm on the TAsdo app on my phone. It says its heating though the temp is set lower than the temp in the house? I have attached images. Hope someone can help? Thanks
-
Homekit resume schedule
Despite having the Manual Control function set to “util next automatic change”, the programma does not resume if i change something in Homekit or use a Homekit automation: ie it remains at the setting as per the last Homekit change. Any tips??
-
tado and viessmann vitodens 100-w B1*C
Hi all, I've finally connected Extension Kit as instructed in installation wizard. Also, successfully paired my extension kit with Bridge and Smart thermostat. It shows correct room temperature and humidity via app and everything seems fine, but when I try increasing room temperature to get my heating started, boiler won't…
-
how do I install the tado reciever to my Vaillant ecofit pure 830?
We've recently had a vaillant ecofit pure830 installed and need to install a tado receiver to the boiler. any ideas please??
-
TADO doesn't recognise Y plan even when set correctly
I've wired my TADO as Y plan, but hot water does not heat. I've confirmed setting is for S & Y plan (green led), but hot water does not activate boiler even on overrider and mid position valve stays open for central heating unless you turn the system off completely. Also, cylinder stat set for call heat. Please help?
-
Frost Protection
My TADO system has worked perfectly for a year but has suddenly started randomly putting individual thermostats to frost protection. Although I have schedules set up for all the rooms the restore schedule doesn’t work any longer and puts all the rooms back to frost protection mode. it looks as though the control system is…
-
Smart Thermostats Not Triggering Boiler
I have a recent problem with our Tado setup. We have 4 wired Smart Thermostats and Extension Kit controlling Hot Water. Recently, within the past week, the Smart Thermostats are not calling for heat from the Boiler. The Extension Kit is heating the hot water as per the Smart Schedule, and the entire setup is “connected”…
-
I’m unplugging and going to use Hive
After two different heating engineers coming round to set up my Tado system, I’m pulling it out and going to Hive instead. Our phones communicate with the thermostat, but that’s where it stops. Tried resetting and it’s just a waste of time and money.
-
Have 2 combi boilers both with wired stats. Do I just add the 2nd wired stat as device in app?
Have installed a wired stat from combi boiler and rad stats on the ground floor. Have I made a mistake in buying a second starter kit as I assume if I add the stat as a device I wouldn't need the bridge. Do I pair the rad stats to the wired stat. I'm getting confused? Help
-
Wired tado thermostat not controlling boiler
Hello. I have an ariston one 30 combi boiler. I have installed the wired thermostat and bridge and all is connected on the app. When I connect the thermostat via the + and - terminals the boiler still can only be controlled by the on/off timer next to the boiler. Hot water works as normal when the taps turn on. When I…
-
Turning one TRV off when you have multiple TRV in one room set up
Hi, I'm trying to turn one TRV off in a room where we have multiple TRVs set up under one room (zone). But I can't seem to just turn off without turning them all off. Is there any way you can do this without unpairing, its only for a short period whilst the Christmas tree is is near that radiator. Thanks
-
Oil Boiler with OT
I am currently waiting for a quote to install new oil boiler ( no gas available here) has anyone had experience of EOGB Sapphire modulating boiler with OT with Tado control? I currently have Tado controlling my existing non modulating boiler. Thanks
-
I have hot water but my heating system (radiators) doesn't come on
I have hot water but my heating system doesn't come on even when I press boost heating! Also I hv both the heating and water lights on on the wireless receiver. Can somebody advise pls?
-
Pump remains intermitantly on
Hello all. I've installed a new tado system (TRVs in every room, self-installed wiring on a GlowWorm Ultracom2 cxi combi boiler). While the radiators are warming up (and cooling down) according to the schedule; I can hear the pump on the boiler working away - water moving through the system) even when the radiators aren't…
-
Air Quality Index disappeared
The Air quality index is no longer available on the Tado app (both on my Android phone and Windows). Has it been removed or discontinued?
-
My Internet is down with no engineer Mcoming for 5 days. Can I connect Tado to a hotspot on my phone
Connect Tado to a phone hotspot?
-
Schedule not always starting heating but manual request works
So a bit of background first. System has been in for just over a year. It has been mostly reliable after using a powerline adaptor to reposition the bridge. I have 9 zones with smart rad valves. Two zones have more than one rad valve so use a wireless temp sensor in those areas to call for heat. No settings have changed…
-
Création compte
Il m’est impossible de créer un compte sur l’application, lorsque que je sélectionne créer compte, j’ai une page blanche, avez vous une idée
-
Wireless receiver
Hi, had tado 3 months. The room keeps being offline which switches the heating on. I am getting woke up at 3 in the morning with the heating on. The problem is the WR keeps losing connection with the bridge it seems. I have good fibre broadband so that isn't an issue. The WR is only 13 metres away from the bridge. The…
-
Thermostat not updating
Hi. For the past few months I’ve been having an issue with the thermostat not updating. My heating is set to come on each morning at 7:30am and set to 20 degrees. Most days this works fine. Every so often I notice the heating hasn’t come on and upon checking the app it says it has and it’s set to 20 degrees. The issue is…