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Lack of livechat response from customer service
I am facing an issue integrating my greenstar 4000 30kw boiler with my wired thermostat but It is relentless trying to get hold of Tado customer service. It’s a disgrace how poor their after sales support are. Currently, I wouldn’t recommend this company to anyone for their house, and if there are any technical support…
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Boost button?
Noticed a Boost and Resume Schedule button when I log in to the website. I don't see it on the Android app. Is this new?
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White text on grey background (Temperature graphs in dark mode)
I'm using general dark mode on my device (Android) With the the latest application update the inside and outside temperature display has been changed from black text to white text (on a light grey background. The text has become unreadable. Can you change that back please ? Edit: additional info, In normal (non dark mode)…
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Category of Ethernet Extension cable please?
Hi. I need to buy an Ethernet extension cable so there is a longer distance between my bridge and the router. On Amazon it shows several extension cables marked as category 6 or 7. Does it matter what category of cable I buy? Thanks!
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Boiler stuck on, I guess I need a new thermostat?
I've been using a full Tado system with TRVs in every room for a few years now but last night it did something new. The heating had been off for hours but the boiler mysteriously sprang to life and stayed on. After a lot of rebooting everything I found I was only able to shut the boiler off by pulling the Tado thermostat…
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Heating Efficiency
Hi, I was looking to see if anyone has the same issue as me? I’m not sure if I am micro zoning too much? I have a 3 level house with really poor internal insulation between rooms. I have downstairs at frost protection as we don’t use it very often, and then I am setting the rooms we are using to 18-19oC and the rooms not…
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Rad calling for heat when it’s above desired temp
Anyone know what’s going on here? All my rads (which have the smart trvs) are in night mode set to 12 degrees, all the room temps are currently above that, yet 1 rad is apparently calling for heat making the boiler kick in. If I can’t trust the system to do what it’s told then it’s not fit purpose. If I hadn’t gone into…
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Hot water boost
Can we have a hot water boost facility that is timed. Having to let the boiler run until its next schedule is un necessary and wasteful should you forget to stop it.
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Can you have a room that works independantly from the rest of the house?
My heating is 1 tado thermostat and dumb trvs. So that controller controls every rad. The office is in the garage, i want to be able to turn the heating on and off for that room independently from the rest of the house. Eg so when someone is working in office but the house is empty, they can just heat the office and when…
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Confirm wiring is correct
Hi, Can anyone help me confirm that the wiring on the boiler was done correctly by the installer? I have some doubts and just need some confirmation that it is correct. Below are the pics from the Tado system and where it is connected to the boiler. For reference, I have the Worcester Bosch Greenstar 28 Cdi Compact boiler.…
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Change in process for schedule resumption after manual change on app
Has anyone got any advice for this? After making a manual temperature change on the app, I assumed that it would revert to schedule at the next time change. I was dismayed to discover that the process now requires a manual set of duration of change, with the default intially set at infinite! My heating consequently…
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Notifications for high and low room temps.
There have been a few occasions when a Tado smart radiator valve has come loose from the radiator and allowed unrestricted flow. This resulted in the room overheating. To identify when this happened used IFTTT to monitor room temp and alert me if they were too high or too low. I want to reduce my reliance on IFTTT and I…
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Switched to new Broadband provider and can no longer connect to extension kit
I have recently changed from virgin media to Zen for my broadband. When I plug the internet bridge in the virgin router I can get the heartbeat on the extension kit but when I connect to Zen on my Fritz box router I won’t connect at all! Driving me mad! Anyone had similar?
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2 zone problems
Hi people. Wonder if anyone can please help? Im going of my nut. I have a 2 zone we'll call house amd room, room is just 1 radiator and house is lots. The house works with all trv's and the little white thing you plug into the router and the thermostat that replaces the house one. The room is just a trv and is governed by…
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TRV Showing Incorrect Temperature
I woke up a few days ago with the heat very high in the main room. The thermostat was reading 17 degrees even though the room was about 25. I tried resetting by removing the batteries but had the same issue. I contacted support and did not get a response but I suspect they did a remote reset because I had a strange error…
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Help! No heating!
About a year ago we moved into a new property and inherited an Ideal Logic combi boiler connected to a Tado smart heating system. As it's now getting colder, we're noticing a lack of central heating at present. The boiler has a message of "room stat or timer off" and there's no heat coming through to the radiators. The…
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Smart Thermostat turning on/off constantly
Hi I have just replaced 4 thermostats with Tado Smart Radiator Thermostats in my house on the ground floor. I want to test it, before considering replacing the rest of our old thermostats in the house. I have a lot of positives to say about our tado-thermostats, but one thing I find a bit annoying and concerning is how it…
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Connecting a Tado Smart system where there has never been a room-mate.
I am replacing a Drayton Lifestyle 112 with a Tado Smart system including DHW. It controls a Vaillent Ecotec Plus 637 system boiler but there has never been a roomstat connected. I have everything else up and running and am happy with all the other wiring but, I am not clear as to how the thermostat connects. The boiler…
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Smoke sensor Tado
Is there any Tado smoke sensor to be merged with Tado app and heating wireless receiver? If no, is Tado planning to release something related in the future? I just don't want to install "n" number of apps for each smart device I need.
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Firmware update required but device not reachable
Hi there My hub, bridge and thermostat all say a firmware update is required and all show as connected and reachable, however when I click to update, it says accessory isn’t reachable? Neither works in home now for this reason. Any ideas how I push this through please. Otherwise, all devices work as expected via the app…
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Recurring Nightmare . . .
Have just been through one of those nightmare "disconnection sequences" which I fear become part of the "life with tadoº" experience one becomes used to after living with the system for a few years. A double whammy this time, overnight disconnection of all devices, including a TRV about two meters from the bridge. This was…
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Replace Heatmiser gen 1 with Tado smart thermostats
Hi, appreciate some help. I have two heating zones, downstairs + hot water and upstairs. I have two 12v thermostats connected to a Heatmiser UH1 wiring centre. Can i connect a wireless receiver to zone 1 of the UH1 wiring centre to control heating and hot water (tado wired thermostat does not have hot water control). The…
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Thermostat keeps heating all the time
Anyone has this yet, set temperature 16c and thermostat reports 18c and it is clearly over 18c but heat still on 100%. Did reset with removing battery, removing room all together and nothing helps, still reports 18c and target the same 16c but heating on non stop?
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Heating now not working
I'm really hoping someone with experience can help out. I've had a Tado system installed since beginning of year all working no problems. Heating was turned off over the summer using the App, with the Hot Water left on. I've just turned the heating schedule back on and we are not getting any heating. Whatever I try I…
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Moving from Nest Thermostat to Tado Wireless Thermostat [UK]
Currently have Nest Thermostat, and installed Tado Smart TRVs late last year. I want to move my Nest thermostat to a wireless Tado Thermostat, instead of having to turn on Nest Thermostat in order to control the TRVs separately. Before transitioning from a Nest Thermostat to a Tado Thermostat, I'd like to understand any…
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Which adapter for oventrop
Hey fellow tado community, I'm a new tado user and now I'm sitting here with a bunch of adapters and none of them seem to fit. I have an oventrop thermostat and I checked the compatibility list here. For me they look all similar. It seems that I have to order a special adapter. Before I do that I'm sure one of you pros can…
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Boiler on icon
Is it possible to have an icon on the main app showing if the boiler is on off..
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Care & Protect not working...
Hello. Due some glitch after electricity failure boiler was not responding to Tado "heat" command for over 23 hours... Temperature in our rooms was dropping down but system did not announce any issues... I would see this as typical example when Care&Protect should be alerted as usuall heating response is completely…
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New internet bridge
Hi I recently moved into a house with Tado installed but no internet bridge. I’ve replaced this and downloaded the app. All says connected yet my heating isn’t coming on. What could I be doing wrong?