w.Intercom = i;More detail on device errors - Wireless Receiver — tado° Community

More detail on device errors - Wireless Receiver

SimWood
SimWood ✭
in Suggestions, Ideas and Improvements

Quite often the Wireless Receiver is showing 'device errors' (blinking hazard light) but none of the devices actually have any issue.

I believe that this condition is also explained by the fact that a software update may be in progress. However, this is not at all obvious. It would be really good if there was an option to expand the status through the app. Similar to when you look at the historical graph on each room/device, you could look at the data on the Wireless receiver to see what errors/status had happened historically or in progress.

That would be a great troubleshooting tool :)

8
Up
8 votes

Active · Last Updated

Comments

  • StanFarnborough
    StanFarnborough ✭
    agree, as there is still no way to check the detailed status of receiver and bridge from the app, and such event should be logged too in case for better diagnosis ？
  • Katya
    Katya ✭
    Agree, I have only installed the receiver and the smart stats two days ago and the receiver is blinking the device error sign - this is worrying for a new user like me!
  • hugbilly
    hugbilly ✭✭✭
    I think this is a good suggestion, the receiver regularly displays this blinking. In the early days I would worry about it and restart the system but actually it appears not to interrupt the receiver’s operation and “always” resolves . . .
  • Adele
    Adele
    Mine is blinking a lot and keeps going offline.
  • royi
    royi ✭✭✭

    I had my wireless system installed in December/January and my system has also started blinking, but it does resolve itself after a couple minutes.

  • miadro
    miadro ✭
    This has been the case for me for quite a while now. Some documentation of how to handle this situation is essential. It usually resolves itself, but if there is a call for hot water or heating while blinking, it fails and does not start once the blinking stops.
  • ruthvenst
    ruthvenst ✭
    I agree with all the above. I have had Tado V3 since Oct 2023 along with multiple tado trvs.
    It is not uncommon for fault light flashing on the receiver (heating and hot water type), but with no message or recognition of a problem on the app, including the Care & Protect tab.
    I resolved the range and signal issues after the first 4 months, so that is not to blame. Not sure what goes on with these fault light events, and it would be VERY useful and reassuring to have some way of identifying the cause, other than pure guesswork.

Categories