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Green star HDU
Hi there I have a Worcester greenstar hdu, as it is powered by biomass. The boiler is not listed. The thermostat is a cm907 which is a simple relay. the boiler was not listed, so what can I do in this situation.
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Heating too early
How do I stop my bedroom radiator coming on in the night? It’s set for a 7am start. Pre warm and early start are not selected as far as I can tell.
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Wireless setup
Hi, I've just had a new Viessmann combi boiler installed today and I was under the impression the tado thermostat would be able to wirelessly sit with me in the room I'm sitting in around the house. However my plumber has installed it in the airing cupboard in which the boiler is located. This is pointless right? I have…
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Multiple heating zones
This may sound like an odd question but we have a multizone, multi-controller setup at home. So we have: Gas fired central heating with a wired thermostat in the hall An extension with plumbed in underfloor heating and a wireless thermostat and controller 3 separate zones of electric underfloor heating for existing rooms…
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Cant get Extension kit to work with Worcester Greenstar 30i ErP boiler
Hi The Extension Kit is saying 'Unfinished Installation' and is showing the red pause icon. It's paired, as the white led on the extension kit flashes 4 times and I can see it in the App. The boiler engineer has connected the wiring as per Tado's instructions and attached are pics of the wires He's powerflushing at present…
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Hot water
I Have installed the extension kit and the room thermostat but I cannot control my hot water only the heating which works fine. I have reinstalled the App on my phone. I Set things up via the website rather than the App, however the App works for the heating however does not show controls for the hot water nor does the…
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Tado support UK telephone number
What is this please and its hours of operation?
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Extension Kit - Installation Will Not Complete
Hi, My Electrician has already paired the Smart Thermostat and Bridge but cannot add the Extension kit . He's partially installed the Kit and it is paired with the router but the installation will not complete. It stated that Tado needed more info. What does he need to do to complete the installation of the Extension Kit…
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Just installed thrmostate and extention kit all showing connected on App but still no heating?
Any help please from a very cold house and now with a grumpy wife....
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Query
Help needed I have the smart thermostat linked in same room as a radiator thermostat when I change the temp on app only flashes and shows the change on the smart thermostat not on the valve is this correct or should they both show the change ?
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Device name wrong on website & app
The device name shows as "Fine8" on the web display and my phone display. When I dig into the Tado settings on the phone app (People -> me -> Mobile Device) it also says Fine8, but I can't change the "Device Name" setting under this. The iOS it displays is correct for the phone. The device name for the phone (Apple…
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Problem with immergas victrix 24 tt boiler
I bought few days ago a Tado thermostat and I changed my old Computherm Q3 to it. I noticed the boiler only running on first power level(one flame icon and It can 3), but tado thermostat request for highest heat level(3 heat wave). My boiler is Immergas Victrix 24 tt. I noticed also that my boiler doesn't turn on the low…
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How to raise a "support ticket" with Tado
Does anyone know how to do this please? I've tried with a couple of Tado persons on "online chat" today but its clear after several hours they don't understand how Tado modulates a boiler. Can't find a phone number either. Very difficult to talk to anyone technical at Tado who knows their stuff.
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Smart schedules not working
Ok guy, new user here I have my smart thermostat setup to go off at 10pm and come back on at 7am and all the other room are the same , but I now I wan’t one room to go off at 11pm instead which I have set for that particular room, now the tile colour has changed to denote that it is on and the room temperature is below…
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Slow response to manual temperature change
I am concerned that it can take up to 15 minutes for changes to my thermostat to be recognised by my boiler {especially turning it off if I get too warm in the house). I keep asking technical about this and I keep being told that it's to do with preventing boiler overwork. But in another house, Hive can control changes…
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Boiler programmer on or off
Hi guys just about to purchase a thermostat starter kit and 4 rad stats, My boiler has a remote programmer and thermostat now I know the remote thermostat will be replaced with the Tado thermostat but what should I do with the programmer, should I leave in the timer mode or would it be best to set the programmer to…
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Hot water but no heating problem
Hi there, Yesterday my heating stopped working. The hot water works fine and there are no problems connecting to the bridge and the extender. The boiler is firing up no problem for hot water Tado Technician suggested it might be that diverter in the boiler is stuck on hot water I'm waiting on an engineer to come around…
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Boiler sends heat when not requested
Hi guys, all my tado thermostats are set to off during the night however the boiler is sending heat to a bathroom radiator which doesn't have tado. It wasn't that cold last night so it isn't the frost protection kicking in ??
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Tado Bridge network
How can I find out what network Tado bridge is using and what’s IP?
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Smart TRV offsets
Hi, sorry for appearing dense but I need some advice on setting the offset in our living room. I have an independent thermostat in the room measuring 24 when the radiator is at 22. Do I increase the offset +2 or decrease it -2. Think it should be +2 to 24 to match room thermostat. If the valve was reading higher than the…
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Use Existing Wiring For Extension Kit?
Hi, purchased a second hand extension kit which doesnt come with the other bits that it usually comes with. Currently got Nest installed so assuming I dont need anything else and can just swap like for like and use existing wiring with nothing else needed?
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Geo location on huawei phones
My wife’s huawei p30 pro running EMUI 9.1 software, says she is always located at home any idea? I’ve tried all the location settings and battery optimisation and it’s still the same? Thanks
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Do I really need a smart thermostat?
Hi guys, At the moment I have installed 5 smart radiator valves that are connected to the hub and I am looking to control my rads individually via the app, so am I right in thinking that I don’t really need smart thermostat, what would I lose by not fitting a smart thermostat? Presume all the functionality is coming from…
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Scheduled days
At the moment I use the 5/2 on the schedule , but I do shift work , so every week I have to change the schedule Is there a way I could do a 3 week rotating schedule ?
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Replacing Salus thermostat with Tado
Hi all I have a bog standard (Main Eco Elite) combi boiler. The heating is operated by a local "programmer" in the boiler (with the clicky tabs on a circular mechanical timer), and also switched on and off by a wall mounted unit which in turn communicates with a wireless thermostat. The unit on the wall is a very boring…
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Does Smart Thermostat works together with Smart Radiator Thermostats
Do these two products work together in some way? I guess what I'm asking is can they communicate between each other in a way that setting temperature on Smart Thermostat can send information to two different radiators in two different rooms to adjust themselfs so that one room is not warmer than another one if their sizes…
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Tado for 3beds apartment
Hi Tadoers, I'm in the processes of buying a 3beds apart and I'd like to be able to control the temperature individually for each room. I've got a few questions I wasn't able to answer with the FAQ and online docs. What's the benefit of buying a hub if I'm buying individual radiator thermostats? Tado videos says it will…
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Zone valve
Hello, I'm having trouble connecting my zone valves to my thermostat. After having made a whole series of tests, it would seem that the thermostat remains blocked as in red on the image: Is there a parameter that I have not entered correctly in the thermostat to control this? I imagine that there must be a relay which…
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Y Plan hot water problem
Hi, my first post having just installed a thermostat and extension kit to an existing Y plan system. I'm replacing an old 3 wire Honeywell thermostat and Drayton Lifestyle LP722 programmer on a fully pumped system with separate hot water and heating. This existing setup worked fine with no issue. The thermostat was easy to…
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Tado TRV question.
Hi, I have a Tado room thermostat which controls 3 radiators in my house and 2 Tado radiator valves which are in two other rooms. I'd like to be able to control the rooms with the radiator valves in them separately to the others. At the moment if the radiator valve calls for heat the rest of the radiators heat up. Can this…