Registration information not correct

Lene · July 2020

Hi, I just bought a smart radiator thermostat and I need to set up the internet bridge. Every time I try to register the serial number on the bridge, I get the following error: "the registration information you have entered is not correct. Please try again". I mush have tried 50 times now, and I have also tried to enter the serial number manually 3 times, but it still tells me that it"s incorrect. Can you please help me?

[Deleted User] · August 2020

Hello ,

Please contact our Support Team to have the issue resolved:

https://support.tado.com/en/articles/3590239-how-can-i-contact-tado

Kind regards,

Joey

Registration information not correct

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