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Phone support
I've just installed a Tado system. I have a number of issues and opened a chat this morning which had "a few hours" at the top of the page. I expected someone would contact me by the end of the day but that hasn't happened. Presumably it'll be Monday at the earliest before anybody gets in touch. It is unacceptable to pay…
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Range Limitation Publicity
This community shows that lots of people are having range problems in larger houses. But nowhere in the product information does it mention that all devices have to be within range of the Bridge and that thick walls will adversely affect the range. I have my Wi-Fi router at one end of the house and my boiler at the other…
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New user and tado is not working
I just moved in a house with a fully installed tado system. The owner did not want to invite me because he was a legacy user and he was afraid of loosing his perks. But now I have everything in my account. The thermostat, the bridge and all 12 smart thermostat valves. All seems communicating, however there seem not be any…
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Two people on the app
I have a lodger who has two rooms . I need to have him on the system with his own trv s but it would be good if both of us could be in the app so he can control his schedule independently of me . Possible ?
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Internet Dropout
I often have Internet dropouts, and am going away for a few days. If the Internet drops, will the TRVs still kick in at 5C or, just stay off?
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Move Tado wireless temperature sensor attached to wall with adhesive strips
We are looking to move a wireless temperature sensor which has been attached to wall with the adhesive pads. Does anyone know the best way of doing this?
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I’m new to Tado. I cannot switch to the option to temp change temperature until next time block?
I’m new to Tado. I cannot switch to the option to temp change temperature until next time block?
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When a valve goes offline - my heating turns on - is that right
I have just installed a Tado system. All radiators are on smart valves, and the radiators in each room are controlled via a wall mounted temperature sensor - the full works - every single room is a zone with control done at the radiators, but temperature measured at a proper height away from the radiator. Last night the…
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Help replacing Honeywell T3 with wiring Tado thermostats on Baxi Assure 36 combi boiler
hi there, I have a Baxi Assure 36 combi boiler and 2x wired Honeywell T3 thermostats. I am attempting to replace the T3s with two Tado wired thermostats (I checked with them first for compatibility). The T3 were simply installed with two wires on A and B, like so: So am I right thinking I need to wire Tado like so? On A…
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Internet bridge and router combination.
Thinking of changing my ISP to get a better deal but concerned about connectivity of my Tado wired thermostat and the internet bridge into a new router. Moving from BT where it all works but at a cost to Zen Internet, who use a totally different router, a Fritz! 7530. Now Zen say there is no reason for it not to work as…
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Fratelli TRV valve M28 x 1.5
I am interested in fitting out my home with Tado smart trvs, i currently have Fratelli TRVs which I believe are an m28 x 1.5mm thread. In your documentation, you state that these valves are not support with adapters, but other M28 x 1.5mm valves are. I would like to know why they are incompatible, do you have a dimensioned…
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Connecting underfloor heating and old radiators?
Hi guys, New at this but I just had a Heatmeiser water-based underfloor heating setup in my new kitchen but still have regular water-based radiators (Honeywell thermostat) in the rest of the rooms. I bought a wired thermostat to connect to the underfloor heating. Then the V3+ Starter Kit with the wireless receiver and…
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Spare wires swapping out Honeywell ST699
Hi, I am preparing the wiring to swap over my Honeywell ST699 timer for the tado extension. The instructions asks if there are any bridges which I believe there are 2: 8 COM to 5 COM and also 5 COM to LIVE. The suggested wiring was then: N - N L - L CH COM - Nothing CH NC - Possible 4 CH NO - 3 HW COM - Nothing HW NC -…
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Multiple TRVs in one room/zone
As a very early Tado adopter, been using it for years, but never been able to figure out some aspects of its operation - particularly when Tado representatives have supplied bizarre answers that simply do not match what is actually occurring (not the first time, as we all know). We have several 'zones' that have multiple…
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TADO bridge connected yet app says offline
My TADO bridge is connected, all three lights on solid, yet the app states the system is offline, what is wrong, has the bridge failed?
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Boiler has stopped being called for heat since 25th/26th November
Hi. I have a wired Tado thermostat in the hallway controlling the boiler, and several tado TRV's. The hallways TRV is setup as being in the same 'room' as the thermostat. Until last weekend everything was working faultlessly. Now, when a TRV tells the thermostat to call for heat, the TRV will open but the boiler doesn't…
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Option to enter two offset values on TRVs
One offset for when radiator is off, and one when radiator is on. This would hopefully be a simple fix for the issue where the temperature around the radiator is warmer than rest of the room when the radiator is on. (Seen especially in vertically mounted TRVs.)
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dynamic offset to cure TRV inaccuracy
It's well known that TRVs are accurate for room temperature when the radiator is off, but inaccurate when the radiator is on. I'd like Tado to implement a feature where the user can set a dynamic offset, such that when the radiator is on the room temperature is offset by -9/+9 degrees. Should minimise the TRV temp problem.…
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Geofencing set to away by user, how to disable?
So I just got my Tado and I clicked the away button in the geofencing. It now says geofencing has been set to away by user, even though I already came back home. How can I disable this override?
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Tado Smart Thermostat overheating
Hello all, I'm having such a huge amount of issues with the smart thermostat and I am paying far too much for the heating for this reason . To make an example, currently my schedule is to be 13 degrees. It has to be 13 degrees 3 hours ago — instead it's at 21 and still heating. My heating is always around 20, when the…
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Different Wiring from the instructions
Hey. I’m changing to Tado from a Danfoss TP9000 controller but the wiring is different from the diagram, extra earth wire (can work out where that goes) and then instead of the wires being in terminals 1,2,3 and 4 they’re in 3,4,5 and 6. How do I work out which wire should be which? Thank you
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Manufacturers fitted wireless thermostat/controller?
Tado have confirmed that my Viessmann boiler is compatible with the Wireless EU starter kit usiing opentherm, however I currently have a Vitorol 100 UTDB-RF2 wireless thermostat/controller/programmer fitted. What I can't work out from asking them, or from the professional installers manual is what is supposed to be done…
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Keep getting "http failure response for" error message
For last few days I keep getting this error message every time I change anything on my app or even when checking heating history for each room. Http failure response for https://my.tado.com/api/v2/homes/935743/mobileDevices/8134771/metadata?ngsw-bypass=true: 422 OK This message changes with .../zoneV2/xx - where xx changes…
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Easiest way to have heating on @ low
Hi just wondering what’s the best way to jump from a schedule to a manual setting at low temperatures. Son is off work and I wanted to have the heating on all day at a lower setting than the schedule? Thanks
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Tado heating
Hi all, I've had the tado system for some time now and all works fine but I have a couple of questions and I hope someone has an answer for me. 1. When I set heating to 25 degrees the heating never turns off once target has been reached and room heats up to way past the 25 degrees whereas if I only set heating to 19…
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Can a wireless thermostat be used without TRVs
I have an open plan living room and kitchen. It's quite large and my kitchen is 1.5c colder than my living room. I don't have radiators in the kitchen, just plinth heaters that come on automatically when the central heating comes on. Can I add a wireless thermostat in the kitchen without TRV's so it turns on the central…
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insufficient bridge capabilities
Are Tado actually going to do some thing about inadequate bridge trying to run these systems. No connection issues all year, fully connected to the TRV, power it on today, doesn't operate correctly, and draws from the CH hours after it should have auto shut off! sort it out TADO!
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How do I program my Honeywell ST9100C to work best with my Tado system?
Hello community, I have a Honeywell ST9100C controlling a Keston S30 boiler with a separate tank on the top floor for hot water. This system heats my 2 storey home with 5 separate radiators, all of which I have installed Tado smart valves on. I replaced the 2 Honeywell T6360 thermostats with Tado Wired V3+ thermostats and…
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Homekit not pairing
Hi, I got my Tado starter kit today but I cant get it to pair Everything in the Tado app works fine, but with homekit it refuses to work, when I go to "add accessory", scan the homekit code, or type it in myself, I get an error "The setup code is incorrect" What can I do?
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Heating turned on, even though in "away" mode
We just spent some time away, however, despite this the heating was being triggered on day 2 of our break and when we returned it transpired that one room had been heating since the morning. I've checked the settings for the room and "away" mode was set to off. Looking at my gas consumption, I was seeing intermittent usage…