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Bridge disconnected from the cloud for second time in a week
Hi All This morning I came down to my study at 15 degrees as the internet bridge for Tado had lost connection again. The cloud light was blinking. My study is FREEZING! This happened around a week ago and I hoped it was a one off. How often can I expect this to happen? This is really not a great advert for the system. Nest…
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should the heating turn on/off automatically for free?
Tado introduced a subscription model that basically forces everyone to pay to really get the “smart” capabilities of such a setup. If you compare this with Nest then tado is far behind when it comes to actually being “smart”
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Multiple heating circuits
JI just bought tado am am waiting several days for Tado support to read my requests. In the meantime, I wanted to see if anyone else knew the answer: I have 2 heating circuits and one hot water (well I have 3 heating circuits but leaving one alone for now). Each is controlled by its own wired thermostat (upstairs,…
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Thermostat not working
Hi I have changed the batteries in the thermostat me now it’s not turning on. All new batteries put in and have swapped them several times incase of a dud battery but it’s still not turning on
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Smart Thermostat V3 does not seems to work properly
Hi all A week ago I've installed a Tado Smart Thermostat V3, including bridge. I use smart radiator thermostats for the two bedrooms and the bathroom, for the living room and the kitchen I am using the smart thermostat (hence, no smart radiator thermostats). The problem I am having with the smart thermostat is as follows:…
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Trv. Vertical Vs horizontal
2 questions, why do you need two types of trv? Why would they not work in either orientation? Also why are the horizontal ones more expensive?
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removal of existing Frost Thermostat
Hi Newbie here...Hoping you can help. I installed my tado system a month or so ago and all has been working like a dream. This consists of a Wireless Room Thermostat, a wireless receiver and 8 x smart TRVs. As part of my initial install i removed/unwired the existing wall mounted/wired Honeywell Hall Thermostat but left…
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Google Home integration
Sorry if it is something asked & answered before. New to tado and having a hard time to get the Google Assistant to respect the smart schedule. I have divided the day in 1-2 hours slots so that when it is ever manually increased, it falls back to the normal temperature when it hits the next slot. This works perfectly when…
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Professional installation?
Having got my wireless starter kit and looked at the instructions I realise I am probably to crack handed to install myself. how do I find a professional installer? Just look for a local heating engineer? Or should I be looking for an electrician? thanks Neil
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Central control but Independent temperature regulation of grouped rooms
Hi - I want to group the rooms that comprise our main living space into a single zone for consolidated scheduling and control, but to retain the independent regulation of the temperature in each room via the smart TRV on each radiator. I.e. the temperature in the conservatory needs to be regulated based on the measurement…
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Radiator thermostat case loose, and now can't see light display.
Hello, I have recentley tried to install 6 radiator thermostats in my house. All went well apart from on 3/6 of the thermostats, the casings came loose and therefore the light up display is not longer visible as the outer casing rotates freely. It's hard to line the outer casing up with the light inside and so the display…
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Integration with Google Assistant
When I use the command “Ok Google, what's the temperature in the chambre?” or in French "Ok Google, quelle est la température dans la chambre ?" Google Assistant tells me that the device isn't yet installed But, the same question about humidity , then I get an answer So no answer about the temperature, but well an answer…
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All devices offline because bridge can't connect tado server
It happened yesterday early morning. All was working fine for many weeks. Many users in the same situation.
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System with sperate hot water and heating thermostat
I have recently purchased the starter kit including hot water control. I have a boiler with seperate hot water tank. The issue is I have a seperate controler for the hot water, and another two, for different heating zones, controling the heating. Any ideas??
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Smart thermostats not turning the radiators on
I have four smart thermostats in different rooms. All are connected to the bridge and the bridge is connected to the router, which has an active internet connection. When I set them to heat up, the app shows those rooms to be orange, but they remain at the same temperature as when they’re turned off.
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Anyone know how to connect wired tado t/stat to an ideal mini30 boiler?
Anyone know how to connect wired tado t/stat to an ideal mini30 boiler? Have tried the obvious RT connections on the boiler but seems to be on demand all the time....!
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What is a reasonable time to expect "support?" Now one week and counting
I put in a support ticket a week ago and followed it up with a request via chat bot a day later. The bot claimed that I would hear back within 24 hours but a week later I've had not so much as an acknowledgement that my case is even pending. I can understand that there may be delays at times of high volume - although I…
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Safe to have smart trvs on all radiators?
I've recently moved into a new home and upgraded the ancient heating system with tado wireless extension kit, added trv valves and tado smart trvs. I left the bathroom radiator without a trv as per traditional advice that there should always be an open rad on the system to protect the pump. However, that advice applies to…
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HomeKit scenes involving Tado make Home app crash
I was previously able to create HomeKit scenes involving Tado devices, like one called ‘heating off’ where I set all my thermostats to off Now, when I try editing that scene or even creating a new one, the Home App crashes; this happens of two iphones and on one ipad Does anyone else have this problem?
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the same temperature in all house???
Hello! when I have 14 smart radiators and I want the same temperature for all the house, I have to change every radiator one by one? how I set the same temperature for all the house? and after that lets say that I want temperature 23 in the bedroom and 22 in all the other areas how we do it? again one by one radiator?…
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Interlock of hot water and central heating?
I've replaced a Horstman 425 Diadem programmer on my gravity fed hot water and pumped central heating, following the instructions Tado provide. A key pecularity of the Horstman programmer was the way in which the hot water and central heating operation were interlocked, as described by its manual: "If a Diadem ... is used…
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Why can’t I see the temperature all the time on my wired thermostat
Why can’t I see the temperature all the time on my wired thermostat
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Combi boiler still running after 5 minutes
Hey everyone, I have a question about Tado: I have 5 radiator valves from Tado + a tado thermostat (v2) in combination with a Remeha Avanta 28C. I have installed everything, but now I wonder if everything is properly connected. In the combi boiler it is connected to 3 and 4, on the tado thermostat (which hangs next to it)…
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Geofencing issue: heating doesn't stop when in away mode.
Hello, yesterday my partner and me were not at home. Geofencing recognized it and was set to "Away" mode automatically. Still our living room was heating up. We have checked all settings but are unable to find the problem. For all smart schedules we have set "Geofencing control" on. See picture. What else should we do?
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Anyone getting any response from Tado support?
I've logged two support requests with Tado but had no responses. Online it says they are busy but usually respond in a day. I've waited 3 days now but nothing. Anyone had any support from Tado recently and if so how long did it take them to repond?
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Already have TRVs,c what do I for boiler control.
Hello I have a open therm compatible Alpha etec33 plus combi boiler. It is currently connected to a Nest third gen controller wirelessly controled thru a HeatLink wired to the boiler. I already have most of my radiators equipped with Tado TRVs. I am now thinking of changing the Nest with a tado controller as well. Have a…
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WiFi disconnected. Can I control Tado through mobile hotspot?
Vodafone have disconnected my WiFi in error and it will take 2 weeks to come back. They've given unlimited data until it comes back, can you advise if I can control tado with this and if I can how I do it! Thank you
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How to configue without an internet bridge
I have a wireless system, and I cannot find the internet bridge. How do I configure it without having the bridge? I tried pusing the button on the remote thermostat, it got to the point where it downloads the menu and then it went nof further (never got to T5, etc)
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Two Tado themostats & two boilers, how to assign Tado radiator valve to right Tado Thermostat?
Hello, In our house we have now have two Tado Smart Thermostats, one Tado ST contolling the lower floor boiler which is heating the ground floor level and one Tado ST controlling the upper floors. Now I need to assign the Tado Smart Radiator (SRT) Thermostats in the bedrooms to the right upper floow Tado ST and boilers. I…
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Open Window all day
Hi, what happen if I left an window open all day? I have v3+ and subscription. Smart radiator thermostat will detect and close the heat but after 15 minutes will start heating until scheduled temperature is reached? This would be a big waste! Thanks