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Moved house
Moved house, new house needs hot water control so I bought the extension, installed all fine, everything connected up and showing in my account. However I cannot use it until tado send me instructions that takes 2 days?? Why do I need instructions, it's in, connected and showing in the app, so why do I need to wait 2…
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Tado app v3+
I just brought tado ac smart control v3+ from ebay and that include v3+ app on that prize. But in the installation process i’m scan qr code within the box it turn out the same version that I’ve earlier. So how can i get v3+ app?
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My app is saying "unable to connect to server"
Has anyone else had this issue? It has been like to for over a week and not getting much help from support
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Difference between horizontal and vertical TRVs
is there a difference besides the orientation of the display ? If not, whats the point of buying the horizontal ones, even when mounted horizontally, the display is still at a 90 degree angle. But when you mount it vertically, the display is upside down. The vertical one can work either way, its either at a 90 degree…
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Why does the temperature chart show different levels of boiler demand?
Why does the temperature chart show different levels of boiler demand? To my knowledge my boiler (Glow Worm Energy 25r) is either on or off.
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heating not turning off when temp reached
Hi Noticed this am that target temp is 21.5 but heating still on at position 2 and temp 22.1. wired connection. I also waited for 10 mins to see if did turn itself off but no... seems like something wrong
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How to start an installation
hello, i wanted to ask you. Two years ago I purchased your dad's equipment, and now I'd like to connect it to a gas boiler to get you started. I have devices for extension kit, smart thermostat, internet bridge. I live in Lithuania. With respect, Artur
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Bridge won't communicate with thermostat unless very close less than a meter .😕
It's worked fine for 3 yrs. Is it possible one of them has gone faulty ?
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Unusual Temperature Spikes
Hi Everyone, Just for the last 3 days I am getting a temperature spike at the same time of 15:27 - 15:40. The system is recorded as being shut off during this time but the temperature spikes and then after resumes as normal. The problem is that prior to this it is in away mode as we are at work. Is anyone else getting this…
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Central Heating System with 2 zones
Hi, My system has 2 zones already, and a hot water tank, therefore 2 existing wireless thermostats and hot water / heating control panel. if to install Tado to replicate is this possible? If so, does it need 2 x wireless thermostats and 2 x bridges, and the extension box for hot water? current Honeywell set up but want to…
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Replacing broken combi boiler, any manufacturers to avoid for Tado?
Hi all, We've been using Tado for a couple of years now and no major problems. We have the wireless smart thermostat and extension kit (so that we could site the thermostat in a better location in the house). Our ageing Remeha AvantaPlus 39c combi bolier looks to have died and is beyond economic repair. 🙄 We're therefore…
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Global schedule possible
Hello, defining a schedule is a bit cumbersome but manageable. However, I installed today 8 tado smart radiator thermostats, and I’m very disappointed one can’t just pin new devices on the existing schedule for the home. This is so inconvenient... has anybody found any workaround to this? thanks
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HomeKit not getting the user defined name for the room
Hello, I installed yesterday eight smart thermostats, and I’ve noticed that my home app is not receiving the user defined name, but rather the serial number of the device instead. This makes it impossible for me to identify what room the temperature displayed in the home app refers to. I’ve seen that one can reinstall the…
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Gloworm boiler
Has anyone connected to a gloworm boiler yet with extension kit? If so how?
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Tado app
I have an iPhone 5s and tado app won’t download on it. Do I have to buy a new phone?
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Tado heating 'offline' with Google home app telling me to 'Check your network connection'.
Not used the voice command for a while so do not know how long this has been like this. When asked to set the Tado heating I got the following messages (amongst others) 'I couldn't reach Tado degree' or 'Sorry that mode isn't available for the heating'. Checking the Google Home app on my phone shows the image included…
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combine floor heating & radiator for constant temperature?
Hi, We're considering a smart system for our home but can't figure out if Tado could manage our situation. We'd appreciate your advice: The most important reason for wanting a smart system is the fact we're having a baby and we'd like the babyroom to be a constant temperature. The issue is that this room has both floor…
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Additional Room Thermostat
I have a tado smart stat in the hallway on the ground floor. My ground floor rads do not have trv's but my 1st floor rads do and the system works fine, however during the night I would like to allow my kids rooms to call for heat without the downstairs warming up too. If I add a Additional Room stat on the 1st floor and…
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Additional room stat
I have my radiators controlled by smart TRV's and a room stat in the hallway. Can I add an additional room stat in another room to the system?
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Wi if extender
Is there any way that an ordinary Wi-fi extender would extend the range of the internet bridge allowing t to connect to a radiator valve that is on the limit of distance for receiving signal from the bridge.
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Existing Remote Room Stat
My current heating system is setup as a zone on ground floor and a zone on first floor. Ground floor has a Honeywell CM907 combined programmer/stat, and first floor has the same programmer but we have a remote wired stat in a different room. I want to install the Tado system in my house so the starter kit should cover the…
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Black pin in Tado valves Error - see picture
Hi, I have 16 Tado valves and 4 of them are not pushing the black pin far enough out to stop the water from entering my radiator when it is on OFF. See picture http://bit.ly/tado-problem (it is een picture on my google drive, made a bitly from it to keep it short) On that picture you see the left is working good, the right…
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is this company still operating. I cannot get in touch
I have been on the chat line since earlier in the year with lots of questions about the system. When we bought all the hardware to install the system - including 18 smart radiator thermostats, I tried very hard to get questions answered about installing. They just kept coming back with more and more questions about my old…
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thermostat always showing manual mode and the smart schedule does not seem to work
thermostat always showing manual mode and the smart schedule does not seem to work
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radiator adaptors not compatible with my radiator
none of the radiator adaptors fit my radiator. what can i do please
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A radiator thermostat is not working but shows the battery is ok
what is going wrong. It is turning on in line with house thermostat
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assign a room
why cant i assign a room there is no rooms in settings in my home app
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Tado Smart AC location
Hi there, I renovating my flat now and planning to install AC, as well as a Tado Smart AC device. Unfortunately, due to the layout of the flat, I won't be able to place it directly in front of the AC unit. The AC unit I'm planning to get is a Gree Lomo Luxury, which has the IR receiver on the front side. Has anyone tried…
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Smart Thermostat installed after the Smart Radiator Thermostats
I installed radiator thermostats and used them under control of my original room thermostat to activate the boiler. I have now replaced that with a Tado Smart Thermostat and wired it in and whilst it correctly controls the boiler (calls for heat) when its manual heat is turned up none of the radiator valves work through it…
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Variable fan speed in thermostatic mode
I was trying to setup my Tado Smart AC Control V3+ in Thermostatic mode, following the recommendations how to train the control, ie "low fan speed" in heating mode. Primarily I'm using my AC in heating mode. My house has a lot of open space which allows me to put the controller in an adjacent room to where the AC is…