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New Radiator thermostats - not calling for heat, not assigned to correct room - barely any support
Hi, First post/rant here. Bought 4 new radiator thermostats to go with two wall thermostats controlling a dual heating zone house. Upon trying to fit the new radiator thermostats it became apparent that I was unable to assign any of the devices to rooms myself. I contacted Tado support a week ago to ask that this be…
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Pre-Purchase Questions
Current setup: Honeywell Mechanical Thermostat, Drayton Lifestyle LP822 Control Panel (in airing cupboard with hot water tank) , BAXI boiler and individual Radiator controls, with Honeywell connection. I have a couple of questions about moving to Tado. 1) If I just buy the Smart Thermostat (with Internet bridge), no…
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Cannot Create A New Home
I previously had Tado v1 in my old house. When I left I gave access to the new owner and revoked my own access. Upon moving to the new house I have purchased Tado V3+. When I log into the website and the app I get two options: 1) Create a new home 2) Join a home. If I go through the steps of creating a new home, when I…
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Reducing the maximum manual temperature
Hello, I rent a room with a separate tado thermostat and circuit. People often set the temperature to 25 degrees but the radiators can't make the space that hot so it just cycles the boiler wasting oil and energy. Is there a way to lower the maximum that the thermostat can be set to?
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Need help to find the hot water connector to motherboard
Model Vaillant Ecotec Plus Hey guys, I don't think thermostat has taken over control of my boiler. I was able to find the x31 clearly and disconnect it but the hot water one that should be placed where the x31 was it's for me a mystery. So when I woke up today I had my rooms as hot as hell. the boiler works incessantly the…
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Radiator hides in multiple rooms
I have Tado smart radiator thermostats installed in multiple rooms on radiators with radiator hides. It works not very good. I need the termostats to work by an external thermometer. Can I only ude Tado smart thermostat or can I use other brands and connect them to Tado (via ifttt) I need probably 3 external thermometers…
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Several Rooms in One
Hi all. Been reading the forum about the 10 room limit. Whilst I’m another unhappy customer - I’m not going to ask the question again. What I do want to know though if people do know - if I group a number of rooms together - will the radiators turn on/off independently? I ask as the only rooms where we have more than one…
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Tado won’t switch my heating down or off
Does anyone know what to do??? When I switch my heating off or down using the app or the wall thermostat, the boiler stays on full. The app shows that it is switched off but that the room temp is 27’. My old switch doesn’t work either. I have switched that off but the boiler stays on. I can’t believe it’s only been fitted…
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Smart thermostat and smart radiator thermostat
Hello all I have a short question I have a smart Tado thermostat in my living room. After a while I have added a pair of smart radiator thermostats as well in the same living room. Since I've liked how the whole setup works I have also got a 4 more smart radiator thermostats and put them in different rooms. I have also…
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Manual control until next block
I have 3 time zones set. When I manually increase/decrease temperature (having the change at next block setting) set up - it does not revert to the program and heating stays on. I have a program that turns off at 21:45 but as I manually increased at 20:00 - the temperature is still on at 22:00 and I have to manually…
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Cannot create new room
I have been trying to add the last two radiator thermostats but constantly get an error message saying that I can't add another room and to contact support which I have done by email with a screen shot of the message (see below) - still no response from TADO. Well that wasn't supposed to happen. We are very sorry about…
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No heating, boiler won’t turn on
Just installed my Tado system and the extension kit doesn’t seem to be turning on my boiler and is blinking 4 times then pauses. Any ideas please I need to get this sorted today
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No heating, boiler won’t turn on
Just installed my Tado system and the extension kit doesn’t seem to be turning on my boiler and is blinking 4 times then pauses. Any ideas please I need to get this sorted today
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No power to boiler.
Hi, Just has my boiler and Tado fitted on wed. This morning, (sunday), no power to any of it. I’ve turned the boiler off and on again. Internet connection is fine. Had the electrics on and off as well. All helplines for the boiler company, installers and Tado are ‘out of hours’ and basically leave a message. It’s the…
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ref.: Control de suelo radiante refrescante
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How can I change my Smart Thermostat from one room to another
I have been using a thermostat to control two thermostatic radiators but have now a better use for it in my bedroom. How do I do this. Each time I try I am directed to the help centre, which at the moment I dont find helpful.., being bobarded with more questions than answers
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Extension kit
I have currently a 3 channel programmer which does downstairs and up stairs heating and hot water all controlled by 2 port valves.. I already have two tado smart thermostat controlling the downstairs and upstairs heating my old programmer is set always on. I know I can’t wait replace my old programmer with the extension…
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Installing extension kit
Hi I have tried to install the extension kit. Plus we brought the Tado v3 kit. We have a Siemens series 2 rwb27 for a valiente turbo tec pro boiler. I can’t get it to fire up by using the tado v3 kit I don’t know how to post the pictures on here. Siemens wireing panel. N = blue L = red 1 = 0 2 = Grey 3 = 0 4 = white How I…
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How to request Professional Installation
Is there a way to order professional installation through Tado or find a list of approved installers? Recently moved into a new build house and brought our Tado set from our previous home. However we have been told by the developer that installing it myself will invalidate our two year warranty :/ and that it must be…
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Is the support chat system down?
Can anyone confirm or otherwise if the live chat is down? I get the error "couldn't send" when trying to open a chant. I nedd to report an issue with my system whereby it went into away mode when I was not away. Thanks in advance.
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Danfoss tp2
Evening, I’m installing my tado system, just wondering what do I do with my danfoss tp2. Disconnect or bridge it out. Thanks
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My app shows that there is no remote access
Hello, The app occasionally shows that there is no remote access to the tado thermostat. This occasionally lasts a few hours and occasionally a few minutes. The longest period it has done so for is 3 days, when were away and that was quite alarming. The internet is always connected, and I have found that removing the…
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Radiator vs thermostat
I have such an outlet from the radiator and I cannot install a thermostat on it I have the impression that the adapters included in the set do not match [URL=https://www.fotosik.pl/zdjecie/e230ee712b4ac76e][IMG]https://images90.fotosik.pl/305/e230ee712b4ac76emed.jpg[/IMG][/URL]
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Why does my boiler start working every now and then when everything is set to off
Hi everyone, I have 1 smart thermostat in zone 1 with an extension kit for hot water and another smart thermostat in zone 2. Everything is wired as per guide. Every night I set all thermostats and hot water to off. Still every now and then the boiler starts working for 1 to 1:30 min. This happens from every 10 min to half…
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Why does the app show my thermostat connected when I disconnect the bridge
Trying to establish the range of the bridge for an optimal location...but even if I switch the bridge off, the bridge and thermostat still shows connected on the app I think I will get a refund it’s too unpredictable and can’t trust what the app displays
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Why the extension kit gives a very late signal to my boiler?
when I change the temp from my mobile the extension kit doesn't respond very quickly , it takes about 1 or even 2 minutes to turn on the boiler. this is is an issue because was winter the system was very prompt. the other problem is that my tado sometimes doesn't notice when a window is opened. thanks
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Moving main thermostat upstairs
Before I purchase more radiator thermostats for my home set up, I would love to know if anyone has a similar set up to the one described below and if I can zone upstairs bedrooms by moving my main thermostat upstairs. I have purchased four radiator thermostats which I haven't fitted yet as I am working out where is best to…
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IFTTT with Home & Away
To ensure that I always have control over Home and Away, I have allocated one of the 3 sets of Schedule Days for all Tado Wall and Rad Stats showing all 24 hour periods for those days as 'Frost Protection'. This permits me to change from normal schedule to 'All Off' fairly quickly in that all I have to change is the status…
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AC Fan speed
Hi, I just installed my Tado a few weeks ago and everything has been running smoothly. Today I realized that whenever I control my AC using Tado, the fan speed is maxed at 3 (my AC can go up to 5), because on the Tado app itself it only has 3 bars. Is there a way to change this? I can’t find the option or a way to relearn…
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Smart AC Control - Error E04
Hello, I have 3 Smart AC controllers. My devices appear offline in a regular base showing the error E04. My internet is fine. If I restart them they go to their normal state, but some minutes after go back to the error state. Can you help me please? Thank you, Carlos Carranca