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Can’t add 2 houses?
How can I add my 2 separate properties on to one account it doesn’t seem to allow me to do this
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Contacting Tado Support
Hello everyone, My tado stopped working one week ago. I messaged Customer Support and had an answer withint a few hours. They guided me through some tests I needed to do to the Tado. I did these tests and sent them the result. However, the Tado agent did not respond. Over the past 4 days I have tried contact Customer…
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All tado devices suddenly offline
This morning all my tado V3 devices are suddenly offline. The internet connection is fine, and I have restarted the radio receiver but still everything is showing offline. I have paired the wireless thermostat as well. Any thoughts & suggestions welcomed Nick
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Tado v3+ wireless thermostat with hot water
Hey guys , I bought the v3+ starter kit with hot water control (wireless) and having trouble wiring it up to my boiler My boiler is a Worcester green star 30si Mk iii. I will attach some pics of what I have done app works , paired just doesn’t seem to put heating off and on etc On my boiler panel I have (N , NS , LS , LR)…
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Tado x smart thermostat and Junkers boiler
Hi everyone, I have a Junkers boiler and a Fw120 thermostat that I want to change for a tado x smart wired thermostat that I just bought. My Fw120 thermostat has b1 and b4 wires connected, also a b2 wire not connected. Do you know where those wires from the boiler should be plugged on the tado x smart thermostat? I tried…
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Tado TRV not calling for heat
In the past 2 days one of the trvs seems to have stopped calling for heat. When I turn up the rad it doesn't switch on the boiler. It shows in the app that it's calling for full power but the temp in the room drops
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Add command ON/OFF of the system in the wireless sensor Thermostat
Hi is possible add to the wireless sensor thermostat the command of on/off of the system, like is in the app of mobile. The same way that the temperature of the hot water is adjusted to the thermostat menu. Thank
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Ensure that Tado Support reply to support requests
Hello, I have messaged tado customer support numerous times over the past few days (including setting up new message threads). However, I have not received a reply. My suggestion for improvement is that you improve this situation and make sure requests for support are answered. Mine is quite urgent because my tado has…
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iPadOS 18
Did you test the app on iPadOS 18 before releasing the update?
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Multiple wireless thermostats for whole home - which one takes precedence?
I recently installed Tado for my combi boiler central heating and I am having trouble with it. I have one wired smart thermostat connected directly to my boiler, plus one additional wireless temperature sensor mounted in the living room. I don't have any smart TRVs. I want the wireless living room sensor to be the only…
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App Ideas - 'call for heat' alignment
Issue: my heating is on a lot through the day. I'd like better visibility of when the boiler has been triggered (called for heat) and by what. And better control so I can (or the system automatically will) try to align devices calling for heat (so perhaps 3 devices call for heat together for an hour, then all go off for an…
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time to send the order from the app
Hi! I have a tado X thermostat and when I use the app to turn on the boiler, it takes about 1 minute to send the signal. It's normal? It takes a minute to turn off too
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Adjust support expectations; replace the bot with a form
tl;dr: Having a support chat is giving a false impression of one actually getting one-on-one, immediate support. I do however understand why tado absolutely wants people to go through the bot instead of just sending an email. So how about we compromise and everyone gets something they want… Long version: Looking through…
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Daikin Heat Pump Compatibility
I am looking for a smart home heating solution and contacted support to assess compatibility for Tado X which states it accommodates under floor systems. Support informed me that Tado X is not compatible with Daikin Altherma R F - EHVH-CB and Daikin ERLQ006CAV3. I would suggest adding compatibility as this is a widely…
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how to turn on rooms!
My schedule doesn't work, at the top it only has turn off all rooms, so the heating turns off at the set points instead of changing the temperature. I can drag the temperature up on the heating button, but it seems to be set to turn off. The top resume schedule button turns it off when I press that. Help!!! I wake up cold.…
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Tado X add to current Home with V3 versions
If you already have several Tado V3 TVRs if you purchase an additional New TVR X & the new X Bridge do they get added to the same home as the current Tado v3s or does the app create a 2nd Home? I would like all my Tado devices to show upmon the same Home screen?
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No support from Tado
I’ve raised a support request on Sunday via the chat function and still haven’t received a response. Is there anyway to escalate?
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Heating up single room doesn't turn the boiler on
My setup is a gas boiler, a wired Tado X thermostat, and a Tado X radiatorknop in each room. My problem is when I set the high temperature in a room, other than where the wired X thermostat is located, nothing happens. I mean, the knop opens the water flow but the boiler doesn't start. If I set the temperature higher in…
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Help to identify valve type and adaptor
hello, can anyone identify this valve and recommend an adaptor, please? I’ve not had a response from Tado to date. Winter is coming!
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Faulty product, no response. What is the process to get a fix or replacement?
I sent several messages to the support team in the last few days. I did not get even a confirmation message that they received my question / ask regarding a faulty product. All I want to know is what is the process that I can follow to get a fix, replacement or refund. Super frustrating. Do you know about any channel that…
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Adding wireless temperature sensor to same room with wired smart thermostat
Hi there, Anyone tried this recently? I used able to do this but today I could not and the app saying one room can only have either wireless temperature senor or wired smart thermostat. I need this setup because my smart thermostat is at a location which cannot get temperature correctly, thus I add a wireless one for the…
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Installation help!
Hi everyone! Have the same conundrum as some of the other users here but having gone through the answers, still unclear about how to proceed. I have purchased a Bellway new build and have Ideal Logic H2 H15 Combi boiler with two zones heating (wired thermostats for downstairs and upstairs) and hotwater. The programmer is…
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App with Tado X devices
Hi there, i'm an old user of V3. Now i split my big house in two, using in one appartmente Tado X and on the other Tado V3. I notice many different behaviour off the app. It lacks many function like reorder rooms or fast way to change schedule. Why this ? I'm expecting improve also on the app side and now i feel myself…
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dehumidifier
Insert in HomeKit the possibility to select the dehumidifier function provided by the air conditioner.
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Compatibility
Hi dear, Is Danfoss RAS B2 TRV compatible with TADO. If yes, which adaptor I have to use. Thanks
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Wire question
Hello! I'm switching to wired Tado from a Tuya WIFI thermostat (Unisenza). Currently I have 4 wires, NSB (night stand by), Live, Null and Switched Live. Can you please help me with the wiring to Tado? Thanks!
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Help with zone contollers
Hi, I have just setup tado in my house. A brief layout as follows. I have a combo boiler. 2 zones. I have radiators and ufh with a zone valve. I have wired a wireless receiver to control the boiler with a wireless tado thermostat and a wired smart thermostat to control the ufh. This put the 2 of them in the app as separate…
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Smart AC Control V3 IFTTT - freezing prevension.
I have been using Smart AC Control V3 with IFTTT automation to control the heat in a summer cottage. But now after end of support of IFTTT I need to find new way to keep my home frost free. I had an automation in IFTTT like this: IF the temperature in the falls below 5°C THEN heat room for 1 hour. How is it possible to get…
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Tado X suggestions
(I originally messaged this direct to Tado but they asked me to repost it here.) I have read that currently your Tado X heat pump controller supports only some makes of ASHP as of yet but based on customer requests you will add more. I am therefore contacting you to suggest both Samsung Mono HT Quiet, and Daikin Altherma 3…
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TADO radiator thermostat not turning off
I have 3 Tado radiator thermostats in one room. For about a month they all worked fine in sync. Then, one of them refused to turn off, the other 2 turn off when told to no problem, but the one radiator stays on. I tried swapping them over but the same radiator continues to work incorrectly so, in other words, the Tado that…