How can I change bridge in the app?
The previous Internet bridge stopped working and I had a spare one identical. When I try to register it to my Home it says "Impossible to connect the server, try again". The bridge is connected to the internet correctly and has all 3 lights on. I also tried to do a test account and it can be registered here without any issue. Is there a fix for that? Or do I need to delete my home and restart from 0?
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Answers
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Is this the V3 series?
Need to clarify, are you asking about the process of ensuring that all your devices marry with the replacement bridge? How do I pair the tado° devices with the Internet Bridge? | Help Center for tado° V3+ and earlier devices.
Or are you talking about removing the old bridge from the app and replacing it? That literally means
- First mate the devices with the new bridge.
- Ensure that the new bridge has all three lights running. in the app.
- Delete the old bridge in the app,
- Scan the new bridge's qr code in the app.
Should be fixed. If a problem, contact support.
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