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How do I contact the TADO customer complaints
I Have been trying to get my starter kit delivered for over 2 weeks. I now wish to cancel my order. I have been in the chat bot for 10 days without reply to 7 posts. I have been patient as I understand sift response is not always possible especially if you are trying to find out information. But no response at all is just…
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How to pair / connect a replacement internet bridge
Hi there, After nearly two years of problem free use, our Tado room stats kept going offline a month or so ago. The problem seemed to be with the internet bridge which kept cycling through various cycles with the LEDs. Eventually it just stopped working altogether. Tado finally sent a replacement which arrived yesterday…
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Problem when get schedule with tado api
Using python I can login and get some basic information. However using the RESTful API via https://my.tado.com/api/v2/homes/{home_id}/zones/{zone_id}/schedule I receive {"errors":[{"code":"accessDenied","title":"current user is not allowed to access this resource"}]} is this access somehow restricted. has anyone a working…
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Will radiator run full power if battery runs flat?
Some other brands (almost) fully open the valve just before the battery runs flat. Do the Tado X Thermostats do something like this as well? If so, can I disable it? I don't need any kind of frost protection, as in-house temps never fall below 15°C.
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Wireless Temperature Sensor no lights / unresponsive (no hot water or heating)
Hi, my Wireless Temperature Sensor when i press the button or hold it to pair shows no image at all. Ive tried 2 sets of different batteries. The sensor is about 18 months old maybe its failed? The consequences are now for my whole tado system is i can turn on the hot water or central hearing
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Boiler won’t turn off heating.
We have a v3 wireless kit, a 3day old newborn. We have a vaillant ecopro 30 we have followed instructions but can’t seem to control the heating it’s always on. Any tips for us please as otherwise this is useless to us. :( Thanks
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I changed account email on Tado and no comms from thermostat to boiler. What else do I have to do?
Hi, I not great with electronics or heating, so please treat me as a "Newbie". I have had Tado working for 2 years, but we recently changed phones and used it as an opportunity to also change email accounts on Tado website and app. All seemed to go well but we can no longer comms from the thermostat in the living room to…
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Question about tado CS
So, last week I ordered Starter Kit - Wireless Smart Thermostat (V3+) 5 x Smart Radiator Thermostat They arrived on Friday but I was only sent 4x Smart Radiator Thermostats, so I emailed them about it and supplied a photo. This morning they responded with the following: "Are you sure that you did not get the 5th Smart…
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Bosch Condens GC 2300i W - is it compatible and how to conect?
Hi, would like to ask if the boiler Bosch Condens GC 2300i W - is it compatible with the tado and how it is possible to conect it? do you have any manual? thak you Peter
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Server Problems Update (25 November 2024)
Hello Community, Please be advised that tado° customers may still be experiencing degraded device performance due to ongoing server issues. Smart AC Control users are most affected, but a small subset of users with tado° thermostats are also experiencing problems. tado° is doing its best to resolve this issue as quickly as…
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New install-boiler cycling on and off with no demand
Hi I've moved house and brought my kit with me. The house has got a Glowworm Ultimate 70FF. I’ve replaced a Lifestyle Model LP522 timer/controller and a Honeywell CM707 thermostat (I’ll try to add the images of the original wiring), I've installed a starter kit V3+. Now its installed, in accordance with the instructions…
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Worchester Greenstar 1000 + extension kit
Hi, I have a Worchester Greenstar 1000 (GR1000W 24 C NG | GR1000W 30 C NG). There are no instructions in the Tado app about how to wire it to an extension kit. I have found them for the Greenstar 2000, showing how to do the 230V Relay connection. In the wiring diagram of my boiler (see below) it shows the boiler allows for…
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Using Tado in only 1 zone
Current setup 3 floors, each with a Honeywell CM707 wired thermostat. Also Honeywell ST9100C controller for hot water. Unfortunately the thermostat on the 2nd floor is in the hottest room, sunny and above the boiler, so the temp has to be set too high if the other rooms are to get hot. I would like to replace the CM707…
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Issue with boiler constantly running even when heating is off
I have replaced old Potterton EP2002 programmer with a tado kit (Tado V3+ Wireless Heating & Hot Water Smart Thermostat). I followed instructions to the letter and all seemed to work OK… until I noticed that the boiler is constantly running even when the heating stops (ie. both lights for heating and hot water are off). I…
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Wired thermostats have stopped working correctly
I installed 2 v3+ wired thermostats on a 2 zone system (upstairs/downstairs) a month ago, were all working ok, but have now started acting weirdly, turning on downstairs now turns on upstairs only from the app, and upstairs only from the thermostat, downstairs won’t turn on from the thermostat even though it says it’s on -…
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Tado X Radiator Valve Serials & Hardware differences?
I purchased one radiator thermostat to test prior to upgrading from v3 (which was an upgrade from V1) hoping to evaluate first. Not so straightforward and couldn’t get it to show in Apple Home using Apple TV as a hub. I I finally got it running in tandem with my V3 kit to allow a comparison - by which time my discounted…
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Error - com.tado.general.address etc FIX!
Anyone have this problem when trying to create a new home in the app I found a work around with this link https://beta-app.tado.com/#/account/sign-in It shows the option to put in full name details. Hope this helps!
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Why is my hot water coming on whwn i start heating ?
I have noticed that when i trigger the heating on my system, it also heats the water. No water light comes on from the Receiver. My previous set up was Boiler Baxi 800 Condensing boiler Previous thermostat controller - Drayton Lifestyle LP722 Any advice would be appreciated
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How do I stop hot water coming on with heating?
I have a gravity fed system with hot water tank and heat only boiler. When the heating comes on since switching to the tado, the hot water comes on with it. When the heating is off I can have it hot water only. But I can’t seem to get central heating only. Is this a problem with my wiring to the tado? The old controller I…
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Where does the 4th wire go? Help
I am resorting to this forum as despite numerous messages and emails I still have not had an answer to a simple question and now have no heating This is not a great start to my purchase I have a newtec ty_90b/c and am replacing it with a v3 starter wired. My boiler is a Worcester com I 35 cdi. I have an additional wire in…
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My Tado keeps the Central heatingon even after the Target Temp is met I really do not understand it
I really do not understand it normally Central heating should be off before target temp is met how does Tado control this
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What happens if I have no internet
Hi Just got the V3+ How do I control my heating if the internet goes off?
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TADO APP. I need clear instructions on setting up the app.
Is there a utube video showing step by step how to set up the app programmes . Some time the timer its brown some times black, What does this mean?
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Tado X with Opentherm and Multizone (6no Zones) and combi boiler
Hello all I’m an architect and planning to install a new gas combi boiler in my terraced house and would like to use Tado X. The goal is to have Opentherm control (to benefit from weather and load compensation) via Tado X on all existing 6 heating zones (5 radiator zones, 1 UFH zone). I understand Tado can handle Opentherm…
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Radiator Valve with Gravity System
My system is set as “Gravity Fed”, controlled by a wireless air thermostat which (correctly) turns on both the Hot Water Relay and the Pump Relay when thermostat requires. I have now fitted a Thermostatic Radiator Valve in an another room from where the air thermostat is fitted. This turns on and off the pump relay when…
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two radiators are not reponding
Hello, we installed Tado in March last year, and it worked perfectly until we switched it on this year. Now, the system functions irregularly. We have a wireless receiver, a bridge in the boiler cabinet, a smart thermostat in the living room, and a thermo valve in three radiators. We scheduled the system to switch on the…
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Can a Wireless Temperature Sensor override the Wired Thermostat?
I would like to boost the temperature (of the whole flat) from within a sleeping room. Could a Wireless Temperature Sensor override the temperature settings of the Wired Thermostat? Can the Wireless Sensor communicate with the boiler through the Bridge+Wired Thermostat? And will the boiler take orders from both devices,…
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Tado X Firmware Update without Reciever/Hub
Is it possible to update the firmware of my Tado X if I don't have a Tado Receiver or Hub? If I connect the device in the app there is no option for me to update the firmware in any way. The device is connect to HomeKit primarily.
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Installed Tado X and have an issue
Although I have raised a chat with support I thought I would post here as well as I have no idea how long it will be before I get a reply. I didn't raise it as an emergency as the heating is working, somewhat. The issue is that of five rooms only two are currently able to fire the boiler. Four rooms have radiator stats and…
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Tado X with relay operation or V3+ with some poor connectivity to SRTs
I've recently been posting about getting my Vaillant 937 working with a VR33 module so that I could control it via Opentherm rather than Vaillants proprietary ebus. I had just got that working and was awaiting my second delivery of Tado X parts when disaster struck. No hot water. The 937 is a complicated boiler with what…