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Customer Engagement and Product Development Progress
I feel it is time to start a clear thread that pulls together the common themes of so many posts on this forum, in the hope that there is someone in Tado that actually understands the appalling disrespect that the company has shown their customer base over at least the last 18 months but almost certainly longer. Creating a…
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Why won’t my thermostat trigger heating
Hello all, new to this completely. We inherited this device when we purchased our property. So as you can imagine, none of this came with an instruction manual and we have had to figure it out ourselves. We have something connected to the boiler, a wireless thermostat and the internet bridge. When we moved in, the…
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New install not working
Hi there. I've just tried to install the tado wireless receiver, bridge and thermostat. Followed all instructions and all seemed good! However, when I ask for the heating to come on nothing happens with the boiler!!! I've done the tests on the receiver and everything looks ok but just no heating!!! It's a combi boiler,…
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Replace a Myson Touch 2 with a Tado V3+ wired
Hi, The installation app doesn’t recognise the Myson Touch 2 thermostat and wondering where the wires should go for the V3+. Any assistance would be appreciated.
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Mounting braket claps are too loose
I have this kind of valve, I believe it's Honeywell no so sure. I can mount the base the metal part is fine, but the white plastic part is too loose and keeps spinning due to the fact that this black screw in the heart of the valve is a bit smaller than the white mounting claps. Anything I can do about this?!!
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Internet Bridge will not stay connected.
I’ve had my Tado system for about 8months and it has been working flawlessly. Very recently I’ve come down on pretty much an hourly basis to see my IB lose connection. It will in most cases be flashing the cloud led, however sometimes I will have all 3 lights connected but the app say that there is no connection. I’ve not…
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Can I install tado smart thermostat on this radiator?
Hi, I've manage to install dozen of thermostats on radiators without any problems in most of the rooms in my home. However I have issue with two bathrooms. I can attach thermostat to radiator using only this basic plate that was in the box, however is does not work well. Usually it works for some time, but later on it…
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No display on smart thermostat
I have no display on my smart thermostat when I press the button on the front. I have changed the batteries. There is still no display, any ideas please.
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Internet bridge ethernet issues?
Hi, I've got my tado internet bridge connected to a Mikrotik switch and I notice tons of ethernet errors on the port tado is connected to. It's a new device (the tado), I had it for a couple of weeks and I just noticed this. Port 8 is the one the bridge is hooked up to and I've manually configured it as 10 Mbps half…
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Installing Tado V3+
Hi I am new to smart heating. currently i have Sunvic theremostart and would like to replace with Tado. On Sunvic thermostat there are 4 cable neutral, live and other 2 cable black and grey. My question is how do i Install Tado
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How to build a system for a 2 zone + Hot Water Tank
Hi All, Is the Tado system able to do 2 zones + hot water tank? I can't find anything on the website that says it could support this setup. Thanks Fletch
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Ideal Combi2 Opentherm Error "Room Thermostat Fault (65)" & "Check Room Stat Batteries"
After a very unproductive and frustrating session with tado support I'm hoping I might get some help from the forum. I've a new (2-3 months) ideal combi2 boiler and I've swapped my original extension kit for the EU one to get Opentherm. In testing it all works nicely, and being the summer the boiler has mostly been in…
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MORCO GB24 BOILER
WILL TADO WORK WITH A MORCO GB24 BOILER
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Should my pump overrun for any length of time?
Just replaced my old Drayton controller/programmer so I could link the heating to my home automation setup using the Tado V3+ stat. All going great, but I noticed that my pump was still running after the heating had gone off the other day, had been running for at least another 10-15 minutes before I noticed. I turned the…
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Radiator thermostat won't work
The problem is with the radiator thermostat in our main bedroom. A few weeks ago i started getting messages that the batteries needed changing. I did not get around to it and today we had no heat 1st thing. So I changed the batteries, being very careful to use the new LR6 AA batteries (not rechargeable) becauase I've had…
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Upstairs / downstairs
I have a Tado thermostat etc. but no Tado radiator thermostats. I want to be able to heat upstairs or heat downstairs or both, so I need some Tado radiator thermostat valves. There are 6 radiators upstairs and 6 radiators downstairs. Looks to me like I need 12 Tado thermostat radiator valves! ££££££ Am I correct? If I just…
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Wireless receiver is not switching my Vaillant boiler on and off
Hello I have wireless receiver connected via analog 7/8/9 clamps to my Vaillant VU 122/2-5 boiler as per guide but it is not switching the boiler on or off. I have removed the old Vaillant wired thermostat (also connected via 7/8/9 pins) and it is simply not switching the heating on. My Vaillant do not have bus +-…
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Opentherm connection multi zone
Hi, I have a 2 zone system currently using 2 wired thermostats is relay mode. These thermostats are connected to SRVs in most rooms. Can I connect the 2 wired thermostats to the boiler using the digital opentherm connections. My boiler is opentherm compatible. How will the boiler know which zone the command is from?
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Replacing Honeywell ST6400C with TADO Wireless Starter kit V3
I have identified the Honeywell wiring as per attached and replaced with the TADO Wireless Receiver using the Y plan wiring instructions. I have assumed CHx = CH NC (5 not wired) & CHo = CH NO as below. (7) HWx = HW NC (4) & HWo = HW NO (6) However the central heating is NOT coming on. Either TEST or Programmed. :-( TADO…
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How to boost - hot water or, and heating
Depending on the posts I read, I see different answers 1. Can boost directly on the thermostat or receiver - heating and, or hot water 2. Same question as above but the app - is there a separate tile to do this or do you have to delve deep into the app Thanks
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what tado starter kit to buy
Hi, i have been let down by the chat bots so trying here: I am replacing a system boiler with a Vaillant Ecotec Plus 630 ERP. I have a hotwater storage tank, one zone of wet underfloor , 14 rads in total of which 6 will need to be controlled via smart TRVs. I am unsure what starter kit to buy. the online chat points me to…
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Floor heating plus radiators
Hi, I have a Vaillant Eco Plus boiler that heats my ground floor with floor heating, and I have one thermostat located in the living area. On the first floor, I have radiators. My issue is that when the ground floor reaches the desired temperature, the boiler shuts down, and this results in the heating stopping in the…
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TRVs - Battery life
Hi there I recently installed 10 TRVs around the house. Given it hasnt been cold, they havent really been used. However, half of them now need batteries replacing (been there for about 3 months). Is that normal? I cannot believe how quickly they have been depleted. Thanks
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What do I need?
Hi, can someone please help with what I need for my home? I have searched and searched the Tado website and its very little help and their chatbot is useless! I have a combi boiler with zoned heating (2 zones; upstairs & downstairs). I have the following in my basket; wireless starter kit, an additional wireless thermostat…
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Honeywell programmer and dry contact
hello, do you know how to wire a programmer to get output as a dry contact ? Meaning without electric current just switch. Here this is a Honeywell programmer st9400. Below the wiring diagram. What I understand is only live current possibility on plots 1,2,3,4. thx !
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app has no heating control option
ive just intalled my v3 wirless kit. i can control the hot water and heating on the receiver but the app only gives me a hot water option which doesnt turn on the hot water when set to the on position. there is also no heating control option at all on the app. any help would be appreciated. cheers guys.
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Boiler keeps turning off when it has not reached temperature
The temperature is about 15C and I have set all the radiators and controller to 25C. The boiler started to heat and then a couple of minutes later stopped heating. Then later started heating again and then stopped. The radiators get very slightly warm but never warm enough to actually raise the temperature in the room. Any…
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Energy consumption per room estimates
Hi, in the explanation of how Tado estimates the energy consumption per room it says that it assumes each room consumes the same amount if heating is active for the same amount of time. That seems reasonable, unless there are multiple radiators in a room. Does anyone know if Tado takes this into account, assuming each…
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TRV’s not being passed heat when requested
Hi all, I have now connected the zone controllers but now have a new issue. I have two wired smart thermostats that go to their own zone switches in the cupboard upstairs. They’re then connected to the boiler by electrical connection (Electric boiler) . The issue I have is that the boiler only gets called for heat when one…
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Will it work?
Hi Looking to get a Tado system, we have an Ideal Esprit eco 30 that has a built in timer unit and a Sangamo twisty thermostat in the wall. A) Will the Tado system work with our set up and, If so, B) Will it be a pain to install? Thanks