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Tado support - so far disaster.
Hi, I bought Starter Kit Smart Thermostat and Extension kit last week. I was able to add them to the tado portal and was waiting for installation instructions. As usual it took two days for tado support to reply. Quite bad customer experience. To the date I received another two emails from them and there are two engineers…
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Tado Smart Thermostat from eBay
I bought two smart valves on ebay. One of them I connected without any problem. The second one I can't because it's probably visible in the system of the previous owner. What can I do to fix this problem?
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Extension has lost connection with the boiler
A few times recently, the boiler has not started but the Tado reports everything is OK. I tried switching heating on and off but no reponse from boiler or valves - like it is dead. Then I restarted the extension by holding down the button and suddenly everything starts working. Is there something faulty with my extension?…
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Radiator thermostat in in floor convection water heaters
Can I use the Tado radiator thermostat in the convection heating system, as shown on the picture? I suppose, the radiator thermostat will sense the temperature inside the convector, but not in the room, that is why such convectors supplied by the outside mounted thermostats. But If I set up the Tado room thermostat, will…
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New Build - Two Level controls - What Tado components are needed?
Hello, Our new build house is due to completion at the end of August 2019, and today we had our plumbing and electrical meeting. We were told the heating systems run from a combi-boiler, and has two thermostat faceplates. The one downstairs in living room will control all heat downstair and, one upstairs in bedroom will…
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Smart radiator - Piston working range.
I've been using the smart radiator all winter with no issues, but with spring arriving and warmer weather it can't turn my radiator all the way down. I've verified that the mechanism works, it just can't push the valve far enough to lower the flow rate enough. With the original valve it's ok, so I can go manual in summer.…
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Radiator valve or second thermostat?
I have one thermostat installed at the moment in my living room, which is the coldest room in the house. As a result, the living room gets nice and warm but the upstairs in particular is like a sauna. I had considered installing smart radiator thermostats on all the commonly used radiators, but would I be best just having…
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Mounting radiator thermostat on M28x1.5 thread
Hello, and apologies in advance for my poor terminology. I am quite a novice when it comes to plumbing and heating. I am planning a bathroom renovation and am going to install underfloor heating. I am going to use a product that is potentially only marketed in Sweden/the Nordics, called LK minikretsventil M5. It has what I…
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tado account in second home
I have tado at home for my heating, I have an apartment in spain and want the ac unit to control my air conditioning, I have been told I need to set up a new tado account, how do i do this?
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Google Home integration patchy
Is anyone else having issues with Google Home/Assistant integration. I have a Google Home device in each room of the house to facilitate house-wide voice control of everything. Over the past week or so I've had to disconnect and reconnect my tado account a few times because it keeps reporting it's unable to communicate…
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Telephone support
According to the website support is available from 9am in the UK... I have been calling since 9am for over 8 minutes, 32 calls and keep getting the out of hours reply, WHAT TIME do you actually open?? Getting really miffed with Tado now.. I just want HEATING!!!
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Wiring help needed!
Hi, I've been struggling to wire up Tado extension kit as they don't have my Time Guard FST77 on the installation guide. Anyone out there who can help me? Tado haven't been very helpful so far and I'm desperate to get the system installed and running. Attached are the photos. (Sorry about the angle of the pics- I've…
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How do I switch off the extension kit in the installer menu?
My extension kit has developed a fault so I have had to remove it. I've been into the thermostat installer menu to change the config from Wireless to Wired, and then disable hot water control and disable the extension kit, then hit <save>. However, when I go back into the installer menu, the extension kit is still enabled…
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Why I the roadmap planning a secret ?
Whenever I ask questions to the tado helpdesk about missing features, I always get referred to "the roadmap". When I ask about concrete dates for the items on that roadmap they start beating about the bush, definately not providing answers. Doesn't give me comfortable feeling. I seems the published roadmap dates from 2016.…
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How do i rename my phone (in 'People' for location purposes)
When originally setting up my location based settings i inadvertently gave my phone the name of 'Hall thermostat' How do i rename it to something more appropriate? Or do I have to remove it and re-add it? Thanks in advance
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Tado room stat not turning heating off
I've mailed Tado with no response as new install tado room stat won't turn off heating. On a Worcester 30cdi. Sent photos of witung of tado and boiler. Old thermostat just use com and heating on. Pls help Martin
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TRV runs boiler but not open the valve when in low battery!!! Boiler runs forever!!!
Got low battery notification on one TRV. Since TRVs are a hungry battery sucker (another big bug never solved since years...) I decided to not change the batteries untill the TRV till works and expecting that when batteries power is too low to work correctly the TRV stops the communication with the bridge and so I would…
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Radiator battery
How do I change the radiator thermostat battery? Have weak arthritic hands that cannot grip too hard!
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Smart thermostat as "remote control"
Is it possible to use the smart thermostat as sort of remote control for the smart radiator thermostat? So I already have a smart thermostat in the living room connected via cable to my boiler. I am wondering if I can place another smart thermostat in my bedroom as sort of "remote control" (not connected to anything via…
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Extension using two thermostat zones and one extension
I have currently got 2 smart thermostats in 2 zones alongside smart radiator valves both upstairs and downstairs. all was working well. We recently had a new water boiler installed so I purchased the extension kit to use my water. they then wired up the extension kit and it seems it contains one zone and one water, the…
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Controlling hot water heater
I installed smart radiator thermostats in my holiday home. Mainly to turn on heating some hours before arrival. I use central(District) heating for both radiators and hot water. I would also like to turn on the hot water heater using the App and the extension module, but i learned that its not possible to use the extension…
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Floorheating and thermostat in seperate rooms
Hi all.. So I rent a house and in the basement theres a total of 4 rooms. Room 1 and 2 has floorheating, but theres no thermostates in those rooms. Room 3 has a regular radiator Room 4 has the boiler and has the floorheating system, wich is basically just 2 regular radiator thermostats controlling the heat of the water.…
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preparation to summer time
What do you do when spring-summer time approaches? How do you prepare Tado heating system to this period? It is my first no-heating period so I would be thankful for all suggestions ;-)
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Multiple Zones
Hi everyone, My house is relatively new (just over 3 years old) and the way my thermostats are set up is that I have 2 wired thermostats. One is for the livingroom only and the other controls the rest of the house and is situated in the downstairs hall. Being a mid sized 3 bedroom house, this is extremely inefficient as…
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Issue with Tado TRV not working
Hi, I've been pulling my hair out trying to sort this. I have the Tado smart thermostat which works fine. I then added the Tado TRV, which was setup properly without any errors. The issue is that if I increase temp on the TRV, it does NOT activate the boiler/heating. I have added a further 2 TRV's so 3 in total and all…
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How to use Tado in summer when temperatures will rise above 25 °C
Hi, I have Tado connected to my heating and to water boiler. Tado warms the water when temperature is below set threshold. How to do it in the summer when indoor temperature will rise above 25° C which is the maximum possible temperature that can be set on Tado. So based on how that currently works, I can set 25 °C max.…
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can I just buy one Tado radiator thermostat to see if I like it?
can I just buy one Tado radiator thermostat to see if I like it, or do i need to buy the starter kit
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Can I adjust each TRV manually?
I'd like to try one TADO valve, but would like to make sure that I can adjust it manually
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Alpha E-TEC 33kW Combi Gas Boiler
How to connect extension kit to Alpha E-TEC 33kW Combi Gas Boiler? From the Tado side it follows that the system can be connected to any boiler (OPen Therm) and in my case CS has a problem and I've been waiting for a few good days for the assembly instructions. I use Easy Stat driver for wireless connection.
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Heating call display
Hi The call for heating does not show in the home screen for any of my thermostats. I don't know as a result if a call is being made unless I open the climate report. Am I missing something as I thought the 'three squiggles' should be visible on the home screen for a zone? Thanks