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anyone got any ideas how long before support comes back, i dont mean level 1 which took weeks to get beyond the switch off/on, try this, try that. i mean lvl2 not heard anything since its supposed to have been escalated some months ago. ive tried contact direct and seem to being ignored.
Hi there, I have an underfloor heating with a cooling function. In summer, cool water can run through the floor to cool the room. For that I currently need to set the temperature to max (25°C) to keep the thermostats open. If the room temperature would rise above 25°C the thermostats would close and prohibit a cooling…
I am replacing my Nest with a Thermostat X – Starter Kit, will the trim kit hide the previous wall mounted control with the replacement thermostat controller ??
Can the new Heat Pump Optimizer X be connected with Mitsubish Ecodan heat pumps? Or is the support planned in the near feature? Product compatibiliy checker is not working (even with supported Daikin and Panasonic heat pumps it says they aren't compatible 😂)
My Tado system has worked seemlessly for a number of years and then in the last month or so has started losing the link between the wireless receiver and the internet bridge. The result of this is that the heating ether does not come on or stays on. Each time I have to reset the receiver and then it works again for a few…
It would be useful if we could disable geofencing for hot water so that if we go out or go away the heating turns off but the water is heated as per the regular schedule. The current options of either having the water permanently on or permanently off in away mode are not really ideal at all.
Hi, I currently have a Drayton LP822. The boiler has a hot water tank. I have looked at wiring guides online and everything seems straightforward, however, once i removed the Drayton LP822 I can see 10 wires (not including an additional 3 earth) and I can't make sense of how to wire this correctly. Any help would be…
I have a UK V3+ Tado wireless receiver set up. My old heating system had a non-modulating boiler and non-smart TRVs. I now have an OpenTherm Ideal Logic Max combi (similar to Logic + but with a filter) and new rads that will need some sort of TRV. My original thought was to buy V3+ smart TRVs but then I realised that as…
I am replacing a Halo Thermostat (Zigbee Receiver ) and installing a Wireless Smart Thermostat V3+ in an Ideal Vogue Max Combi 26 boiler. After installing, all the lights on the Tado Receiver are static white, suggesting all is OK. However, when I turn the heating to max- 25c, the boiler doesn't fire up. The hot water…
Hi, I am new to this community and hoping someone is able to help. Please excuse me for not being technical or clued up with the latest developments. I have recently installed a new Vaillant EcoTec Plus 630 boiler. I have underfloor heating downstairs, 5 radiators upstairs and a hot water tank. I am hoping to control the…
Hello community, Many of you have expressed interest in learning more about how / whether tado° includes community feature requests in its product development process. Here’s a quick overview of how your feature requests reach tado°’s decision makers. (Please note that ‘feature requests’ refer to posts made in the…
Message from tado°: Hello all, The end of support of older iOS versions, as described below, was made with considerations linked to Matter/Thread protocols linked with tado° X To begin, iOS 16.4 is required by Apple for some significant improvements to Matter. (16.1 is the minimum requirement for Matter). Moreover, 16.4 is…
Hi, thermostat has been working flawlessly for 2 years+ but now I can't access the app when on local network. I can connect via 4g on phone or local WiFi with VPN. I'm using Synology router where I've made no resent changes. Any suggestions welcome. Thanks
Dear Forum Community, This forum was created to help users solve their problems, questions, and to make the most out of their tado°. We want to keep the atmosphere constructive, so we ask that you follow these basic rules. We look forward to interesting comments, conversations, and discussions. To make sure that everyone…
Dear Community Members, This part of the forum is intended to help us track the features that you, our customers, are interested in. We understand that you, as members of our forum, tend to represent more experienced users, often with in-depth knowledge of not only tado°, but similar products and services as well. We feel…
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