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Tado X pairing connection Wireless Smart Thermostat X - Starter Kit

Facco
Facco ✭
in General Questions & Topics

Hello there,

I have the following problem.

I just bought a Tado X Wireless Smart Thermostat X - Starter Kit

The problems are the following:

The Wireless Receiver X did connect with my wifi without any major problem (even if i needed 4-5 attempts).
The Wireless Temperature Sensor X is not able to pair with my phone and wi-fi and is just giving me a connection error.

I already tried the following steps:
Reset the wireless temperature sensor x , factory reset, take out and put again the batteries, connect my phone to a dedicated 2.4 ghz wi-fi.

Nothing is working and i would like to add that the wireless receiver X did connect to my with that is actually using the band steering mode (by checking in my router settings the tado receiver did connect automatically to my 2.4ghz)

Some pic of the error (language is italian)

Please help…

Screenshot_20240921-164002.png
Screenshot_20240921-163950.png
Screenshot_20240921-163956.png

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Comments

  • pabo
    pabo ✭

    Same problem here, unable to pair the thermostat

  • Java_Ju
    Java_Ju ✭
    This is the same problem that I am having at the moment. Was there a resolution to it?
  • cookycj
    cookycj ✭

    I have the same problem! I tried everything I could but the smart thermostat does not connect to the wireless receiver X. I tested with a samsung s23 ultra but also with an iphone 15, I changed the AP, SSID and the distance between the two and the AP is not greater than 2m. How do I continue? Thank you.

  • Unknown
    Unknown
    edited December 21
    This content has been removed.

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