Tado X pairing connection Wireless Smart Thermostat X - Starter Kit
Hello there,
I have the following problem.
I just bought a Tado X Wireless Smart Thermostat X - Starter Kit
The problems are the following:
The Wireless Receiver X did connect with my wifi without any major problem (even if i needed 4-5 attempts).
The Wireless Temperature Sensor X is not able to pair with my phone and wi-fi and is just giving me a connection error.
I already tried the following steps:
Reset the wireless temperature sensor x , factory reset, take out and put again the batteries, connect my phone to a dedicated 2.4 ghz wi-fi.
Nothing is working and i would like to add that the wireless receiver X did connect to my with that is actually using the band steering mode (by checking in my router settings the tado receiver did connect automatically to my 2.4ghz)
Some pic of the error (language is italian)
Please help…
Comments
-
Same problem here, unable to pair the thermostat
0 -
This is the same problem that I am having at the moment. Was there a resolution to it?0
-
I have the same problem! I tried everything I could but the smart thermostat does not connect to the wireless receiver X. I tested with a samsung s23 ultra but also with an iphone 15, I changed the AP, SSID and the distance between the two and the AP is not greater than 2m. How do I continue? Thank you.
0 -
Hi Guys,
If you are new to Tado install then my draft AL2 version may help spoiler alert if you did not Install the Bridge X first then you might just need to read very carefully my AL2 User Guide there are potential areas where you don’t just tap “accept” blindly through their QR code installation guides.I have up to this moment solely used Apple “Matter accessories” or, my current go-to, EveHome EveApp/Settings/Thread. However if you can’t really see something you recognise see if this data opens it up for you. I’m doing more research on what we currently have available if things go wrong.
Current Matter support runs up to Version 1.4, don’t get hung up on that unless you spot a different version from Ver1.1 (I’ll read into the subject but I suspect they’ll be dumb, not so dumb, quite bright versions of transport layered over your 2,4Ghz Wifi.
I got these from CSA-IOT quite why they’re not within Tado’s repository beats me, unless they are and I couldn’t see them? They are freely available once you have got into the website. They license CSA compliant devices so I suspect a few people understand what information I was looking for, don’t assume - check - verify.
To check whether you can see items on your Thread Border Router & Thread Endpoint net within your house … this App may help (I have already thanked the Reddit contributor so I don’t feel too embarrassed about passing it on) from dns-sd.org (Says Discovery when installed on various ios devices), then I suggest looking for details that match your favourite source for identifying Border Routers or Endpoints, then dismiss those that you can easily identify. So for me at the moment because I want to check other peoples clever ideas I am using Discovery and my Ubiquiti UCG-Max to confirm my understanding so that it may, if it works, for me … I am older.
Wireless Temperature Sensor X (naming convention slightly different to Tado) 👇🏼
I’m not finding what I need but I correlate the data from my Ubiquiti Router to identify this 👇🏼as a matter socket from Meross
My Tado X Wireless Receiver (EU) enjoys fully exploring my very robust Thread Border Router & Thread Endpoint “blanket” that layers itself over the 2,4Ghz Wi-Fi RF that envelopes our house. Which might then be hopping from 3rd party Thread Border Router to the various 2,4Ghz IOT APs I have around … quite impressed with the coverage through 60cm external/internal stone walls … one example the SR example on the timelime is just over 30m from the Workshop, next to our oil burner; passing through at least one wall if not 2 (if it can see the receiver through the workshop window … too cold to check). But the dbm’s suggest I can adjust my APs dbm’s to stop the Tado X Wireless Receiver roaming quite as much on the 2,4Ghz.
Still, I’m not sure we’ll all be buying WiFi HALow stuff soon … huge range at great cost, but I suspect somebody’ll do a dog tracker or … soon for local 0 >3km>8km when you dog goes walkabout 🤔 to replace airtags (almost Apple, good for forgetfulness but not really tracking your dogs unless everybody has an iPhone) or we ping their 2G/3G dog collars
0 -
I think I have an answer to this problem: in my case, the wireless temperature sensor X does not connect to the wireless receiver if a Forti AP FAP221E access point is used. I have tested several APs both at home and at the company. Both in the company building I own and at home, I use this type of access point. Even if a profile is made for the AP with only 2.4GHz, the sensor does not connect to the receiver. I have no explanation why it does not work with this type of AP. All other IoT devices, tablets, phones, etc. work flawlessly with FortiAP. If I use a common wifi router like tplink or airrouter, the sensor connects to the receiver. But in my case it is not a long-term solution. As a workaround, after the sensor connected to the receiver, I turned off the air router and the receiver connected to the same SSID but this time on the fortinet AP and it seems to work. The people at Tado should test the solution on premium Wifi networks as well, I hope my experience is useful. All the best! Corneliu.
0 -
This content has been removed.
-
I have the exact same issue. Does anyone have a solution? With community fibre in the UK if that makes any difference.
0 -
In the end my solution was to return the product and change thermostats with a different one...1
-
Wow crazy. I may have to do the same if tado support continue to be useless
0 -
So i have had some success with this.
Support say the receiver should work as the thread border router, but initially I couldn't get it to work though so I added the bridge X and everything paired fine to it, and everything appears to work as intended.
I then added an extra radiator into a room and the new trv wouldn't connect with the bridge and receiver installed. Turned the receiver off and it paired fine.
Once all up and running I removed the bridge and everything was still fine. I could even reinstall trv's and the wireless stat with just the receiver.
Job done or so I thought as I do now have the odd trv's going offline but then do come back on with a receiver reset.
I have noticed the firmware on the receiver is different to what it was and my issue is currently being investigated by development.
I do think the issue is with the software on the receiver but if you have the bridge as well it should all work.....to a fashion lol1 -
Same issue here. Radiator thermostat connected fine, the Wireless temp sensor not. Using Utility Warehouse router0
-
Here’s my take on what needs to happen:
Installing Tado X system, a users guide (Amendment 5 dated 31/12/2024)
My setup was based on Ubiquiti Unifi UCG-Max router with U7 Pro Wall APs & oil-fired boiler (located 18m from stone house) using StarLink as internet provider.
Preparation
before installing Ensure IPv6 is enabled on your router (most routers have this enabled, but people like to fiddle with settings). Thread Border Routers & Thread require this standard (Reference Google Nest FAQs). Request IPv6/SLAAC/DHCPv6 details from your ISP Provider (I suspect they will all have a uptodate FAQs); in my case Starlink so I used DHCPv6 with Prefix /56.
Strongly recommend that you consider a separate IoT network, perhaps thru vLAN or using the Guest side of your Router, that you have selected solely for 2,4Ghz IoT network use.
1.My preference, delete all of your other networks from your phone for the install of the Tado X system, then you won’t have your errant phone chasing 5Ghz whilst installing your first Tado X component, the Tado Bridge X (I kid you not, it works. Simple enough to restore other networks post-installation). I don’t like the Tado X naming conventions at all.2.Look at your current distribution of Thread Border Routers (Apple Spkrs, Apple TV, any EveHome products will be either Thread Border Routers or Thread Endpoints, See Notes below)
3.When ready, if you have Tado V3+ previously installed then delete that home (there is no Tado X compatibility with V3+ or older, except the air conditioning wireless control), you cannot progress without deleting it using the Tado QR cards. Personally I stripped all reference of Tado from my phone and started with a fresh Tado App using my sign in details.
Installation of Tado X units
1.Install Tado Bridge(s) X (or TBRs, like Apple Speakers & TV 4th Gen, that Tado X recognises) on a clean Tado App using QR code on card attached to lid of box.2.Then install Tado X Smart Thermostat (Thread Border Router compliant) or Tado X Wireless Receiver, again using QR on card inserted in lid of box (see Notes below). I found the Tado Pro App particularly helpful to confirm my existing wiring was correct (great app 👍)
3.Install Tado X Radiator Thermostats. Again, back to the QR card on the inside of the box lid. Allocate to a room.
4.Same with Tado X Wireless Temperature Sensors, QR code then allocate them to a room.
5.When you have finished building your home, remember to configure each room to your Tado X Wireless Receiver (EU) (TR plus 10 digits) or Tado X Wired Smart Thermostat ( GR plus 10 digits). Look at your settings (Settings/Rooms & Devices) you will note Tado Bridge X & Tado X Wireless Receivers (EU) are not allocated to a room (they sit at the bottom of the Rooms & Devices page under Other Devices).
6.Set your schedules (remember you can copy them to subsequent days or to another component within the App).
7.You can check your Thread Border Router & Thread Endpoint distribution using an outside App such as EveHome/Settings/Thread (Tado X do not currently have this facility available)
Commissioning your heating system
1.Position yourself by your Tado X Wireless Receiver (EU) (or Tado X Smart Thermostat, wired) then open Tado App and the Home page should be displayed with all your rooms, hallways etc. Your schedule may already have started, otherwise select a couple rooms to heat (or, if you like wasting fuel select Boost Heating this opens all room radiator valves). If you have previously pressed “Turn off all rooms” then press Resume Schedule at the top of the page. There may be a delay of several seconds before you hear or see any change at your Tado X Wireless Receiver or Tado X Smart Thermostat (wired), this is perfectly normal.2.Look at your Tado X Wireless Receiver (EU), hopefully you will have 3 steady WiFi lights and the Heating Light illuminates with a click from the relay to your boiler. If you have wired your Tado X Smart Thermostat, then you will hear a click from it.
3.The boiler works after a short delay (hurrah).
4.Now press Turn Off on the Tado App Home page, the Tado X Wireless Receiver heating light will go out and you may hear a click.
5.The boiler stops, although your heating pump may continue dependent on your wiring to boiler (OpenTherm, other standards or just a basic On/Off switch).
6.Back to Resume Schedule on the Tado App Home page, your boiler will then control itself after a short delay, just make sure it controls itself within the temperature output you have set on the boiler faceplate.
7.If you look at your Tado X Home page, you notice that the temperature cycles slightly either side of your desired room temperature. Perfectly normal.
8.Go to the Settings page of the App, sort out your personal preferences for geofencing etc.
0
