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Develop a "basic backup schedule" mode for when Tado outage or loss of internet

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Comments

  • johnbur
    johnbur ✭✭✭
    They are not going to fix this, it's been five years and counting....
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  • Home assistant will allow you to operate tado kit without an internet connection, using local schedules.
  • @cdmstr can you please explain what we need to do for this?
  • Reading many of these comments and from other posts, it's obvious that Tado aren't developing this much any more and don't care about the safety issues this poses for elderly and vulnerable people.

    If we all gave them a 1 star review on the app store and play store for safety concerns and lack of development, then it may start to affect them and they might start to take action.

    I'll be doing this in a few minutes.
  • johnbur
    johnbur ✭✭✭
    @AlexMPH install Home Assistant - there are many YouTube videos on this.
    Then install the Homekit integration and pair your tado internet bridge. This will give you local control of your tado kit (but not hot water)
    Then install Scheduler to create local schedules.
    If you are going to go to all this effort, I recommend junking Tado entirely (they have a good resale value on ebay) and buying zigbee trvs and temperature sensors instead. The Sonoff ZBTRVs for example work flawlessly and are only £25 each.
  • It’s really disappointing to see tado have not responded to this message. Do they actually look at these suggestions?
  • johnbur
    johnbur ✭✭✭
    What do you expect them to say?
  • Acknoweldge the issue and provide a solution. It's not very hard to solve. The bridge seems to use an STM32 chip, its definitley capable of storing a few hundred bytes to run a simplified offline schedule when it cant call home.

  • johnbur
    johnbur ✭✭✭
    @space_ranger Tado have acknowledged the issue many times in this thread. They have also stated that they cannot/will not fix it. They state that it is an Internet 'always on' product, so look elsewhere. What more do you expect them to say? They are not going to fix it.
  • jcwacky
    jcwacky ✭✭✭

    @space_ranger Tado have acknowledged the issue multiple times in this thread. They have also made it clear that it is not something they are able to add to the current hardware. They have also confirmed they are (or at least were) working on new hardware, and that members of the team were pushing for this to be included in the new hardware.

    I still believe there is a good chance that 2024 is the year that Tado will launch new hardware, and would be very surprised if this feature wasn't part of it.

  • johnbur
    johnbur ✭✭✭
    @jcwacky snap! (apart from the optimism about 2024....) even if they do produce new hardware, I will not fall for it again. There are too many better options out there now.
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  • @Jurian 

    So in February 2021 it was your position that, rather than making the system reliable when the internet goes down, you wanted to spend the resource to

    • Improve the reliability of the radio connection between the tado bridge and individual devices.
    • Improve the reliability of the connection to the cloud from the tado bridge (making sure the bridge does not lose connection unless there is a real internet outage, which is very rare).

    Well I bought your system in January 2024 and you've had 3 years to do that.

    The radio connection between the Tado bridge and individual devices is inadequate for most of the radiators in my house, not a small house but not a particularly large house. You could have completely solved this by allowing multiple bridges, but you haven't bothered.

    There are any number of off the shelf robust protocols, including public domain ones, that you could run over tcpip to fix the reliability of the connection to the cloud from the bridge. A few hours work.

    Has ANYTHING happened in the last 3 years or are you all pretending to be working from home ?

  • Unknown
    edited February 5
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  • hugbilly
    hugbilly ✭✭✭

    Don't forget also that those who post here are fellow tadoº customers, not representatives of the company . . .

  • hugbilly
    hugbilly ✭✭✭

    But not, I think, without a connection between the bridge and the router ?

  • johnbur
    johnbur ✭✭✭
    @SteveIreland sadly, it is clear that Tado do not care and will not be resolving any of the long standing issues.
  • @SteveIreland - have a look at the Salus Quantum series, I installed these over a year ago after taking out the Tado for exactly the reasons you state, has been operational without any problems - and costs a lot less Eco Wizard do some good deals.

  • hugbilly
    hugbilly ✭✭✭
    Hive TRVs don’t work . . .
  • I was very surprised to discover that my recently-installed Tado would not reliably work if I had an internet drop-off! Interestingly, the FAQ states "Depending on your region and specific hardware revision, your tado° V3+ Smart Thermostats store heating schedules locally, meaning they will continue to follow your Smart Schedule, even if the network connection is lost. The rollout of this feature is ongoing." I asked Tado support and they say "it is not available in the UK yet"… so hopefully it is coming to me in due course!

  • jcwacky
    jcwacky ✭✭✭

    @14spc Interesting! Good spot! And somehow, I've missed that Tado has come out with a new range of hardware that apparently has offline scheduling (but isn't compatible with previous hardware): https://shop.tado.com/en-row

  • Good spot @14spc . One to keep an eye on for future release. It would be great to know what to look out for in the future to see whether our system gets upgraded.
  • @14spc

    I can't divulge anything, but there will be an update on this topic on the community forum shortly.

  • jcwacky
    jcwacky ✭✭✭

    In case anyone hasn't see the other post with the announcement, you can now opt-in to try out the new offline schedule feature! Full details here:

  • I have coded several smart home microprocessors for myself and sympathise with you not wanting to rush changes.
    is the bridge protocol secret ? If not it's not so hard to use a very cheap mp (< £5 from Aliexpress.com) to make a repeater.
This discussion has been closed.