Tado X really sucks - go back to V3 or other supplier
Team,
I have 5 thermostat valves, 3 thermostats and 2 gateways. I can tell you they really sucks.
Tado support replies, if the ever reply, after 4 days!
To install the gateway I had to factory reset it 3 times, the second gateway still is not able to configure.
The thermostats and valves to not connect, lose connectivity continuously even if they are in the same room of the bridge (10 cm apart, 1m apart)
I have several devices from tuya, shelly, nooie, sonoff and even unknown brands and never faced all this problems.
The matter integration simply does not work, to get a pairing code I have to try 10 times and maybe I get one every 2 days. I was not able to connect any device to home assistant or other matter enabled applications.
I'm really sorry for tado as I've used v3 for more than 10 years but this one really sucks, do not buy it.
I wish someone had posted the real experience before so I would have remained on V3 or moved to another tecnology.
Last note: Tado X DOES NOT USE WIFI - it uses Thread that is a different lo power network… and even this is not clearly explained on the Tado X site and is BAD as I wanted to have the devices connecting to WiFi as I have a very good coverage while the Thread coverage is not good and I was forced to buy a second Gateway because the Tado X devices do not act as repeaters :( as it could be possible with Thread but only as endpoints :(
Very bad even this one :(
And the second gateway does not configure :( again :(