Tado app says heating? When heating is set below temperature

Nicko105

Hi,

I've got a strange one when I'm on the TAsdo app on my phone. It says its heating though the temp is set lower than the temp in the house?

I have attached images.

Hope someone can help?

Thanks

Nicko105

It’s still doing it tonight. I’m confused.
Please help
Ian

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Nicko105

Hi many thanks for your reply. Yes these are smart thermostats. There not over shooting. What my problem is, if you look at landing stat and it may set at 19.8 and temp is over this which is fine as turned it down but it still says heating to? That’s my problem.
Thanks

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HotPotato

Dear Nicko - I am adding some examples of my system to demonstrate similar faliure issues:

Since your post is a month old I would like to add, that I have experienced these faliures mainly over the last month or so.

My hunch is it's a bad software / firmware / app update. Apologies in advance to Tado if it is due some external force.

GrayDav - Holla! - you may know me from other threads such as:

https://community.tado.com/en-gb/discussion/8156/tado-app-gets-heating-to-temp-wrong-and-keeps-overheating-the-house

And to all reading - don't forget that a thread like this on the Tado forum will be marked "Answered" even if the replies are "mine is borked too"

Here's how to keep your question thread open:

https://community.tado.com/en-gb/discussion/8193/how-to-get-your-forum-question-answered-properly

Warmest wishes.

Stay cool - HotPotato

CherryMike

I have experienced the same thing and have finally twigged what my problem is.

Hopefully it works for anyone else who has updated their Boiler and fallen into the same hole!

I changed from a Glo-worm to a Worcester boiler and kept my Drayton controller initially.

I then installed Tado which occasionally showed Heating to a temperature which was lower than the target!

If I switched to FROST PROTECTION and then Resumed the control it sorted the room out and SET TO was ON!

Today I noticed my problem! I found ZONE CONTROL and the device was identified as BRxyz which revealed itself as the DRAYTON controller - I REMOVED THAT DEVICE , the TADO software came back that my system was now on MANUAL , and it looks fine now (after 10 minutes).

I used to have the THERMOSTAT SUxyx in the lounge , plus a smart valve on the radiator and I thought they were figting each other all these months! I see I can CHANGE THE MEASURING DEVICE to SUxyz on the valve so I am happy! In fact I will use them is different rooms ifthey work as I hope! I will then try to set the ZONE CONTROL so the thermostat becomes the MASTER on-off point!

I have 10 radiators and only 4 smart valves so this has cost me a bomb because those 6 radiators are HOT whenever one of the 4 calls for heating!

CherryMike

Please ignore the previous post - I did indeed delete the Drayton Boiler controller and the temperatures were sensible until the house felt cold! The TADO boiler control which appeared in the app as the ZONE control was in fact the TADO boiler control. So I had disconnected the boiler!

I reinstalled the TADO control device (thank you TADO support) which looked familiar because the id was BR# the ID that I removed from the system.

It is now named ZONE but I thought I was back where I started. However, the radiators seemed to be operating better. Was that because the weather warmed up a bit today? Too early to say.

So was it the Tado installation process that name the device as if it were the old Drayton controller? Or was that me? I dunno.