Tado X Programmer Looses Internet Connection
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I have once again raised this as a question to a real person, Lets see if they bother to reply, will keep you posted
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Hello everyone,
I will communicate that this is an ongoing issue and will try to keep the thread updated based on what information I can gather.
Edit (13:42): Bug has been documented and is being worked on by our engineers. Original firmware update did not fix the problem as originally thought, unfortunately.4 -
I've also got an update, support has said that engineers are working on a firmware release and this should be in place in January 2025.2
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There is some prep to mitigate mesh use with Tado X Wireless Receiver … @Emcee is currently confirming whether the Tado X Wireless Receiver (EU in my case) actually uses Matter/Thread; my thoughts are that the Tado X ecosystem, excepting the Tado X Wireless Receiver (EU), is Matter/Thread compliant as displayed on the component cards that are clipped into the lid of the box; however the Tado X Wireless Receiver (EU in my case) does not have Matter/Thread compliance indicated. My thoughts appear to be confirmed within this article from the folks that promote the Connectivity Standards Alliance, they mention 5 units that are Matter Border Routers at launch … Tado X Wireless Receiver was omitted but the other boiler control Tado X Smart Thermostat was mentioned. This website https://csa-iot.org/certification/distributed-compliance-ledger/ Connectivity Standards Alliance are the SME (Subject Matter Experts) on development, licensing and protecting the DCL (Distributed Compliance Ledger).
An example of Tado X ecosystem, in this case the Tado X Wireless Thermostat currently offered with the Tado X Wireless Receiver:
Or the Tado X Radiator Thermostat … I don’t need to show the Tado X Bridge unless you insist.
Some of my 15 Tado X radiator valves connected, 4 Tado X Wireless Thermostats, 2 Tado X Bridge packaging etc with logo clearly displayed, the open box is the other Tado X product that can be wired to your Boiler, the Tado X Smart Thermostat (which clearly shows the Smart Thermostat IS a Border Router, this may be were the confusion stems within the ChatBot staff, but is “apple & pears” if compared to the Tado X Wireless Receiver EU ):
Behind the stack above is a flat brown box containing a Tado V3+ Wireless Receiver in place of my original Tado X Wireless Receiver EU (t*ts on a bull comes to mind) despite sending a copy of my invoice; the second Tado X arrived also faulty on fit but I read in a Tado V3+ Reddit Page that gentle tapping can release the relay that helps control your boiler (in our case a simple ON/OFF switch), I tried this and it worked. I was honest with ChatBot staff about my gentle tapping that had released the relay and that the Tado X component now worked; they still RMA’d it for their gingers beers to have a look at. The third Tado X Wireless Receiver has worked without issue for 2 days 🤞.
No “matter” the result; I have looked at how to effectively use the Matter/Thread network within the house. It is detailed within the Prep Stage of my Guide to Installation offered up this morning after a frustrating 6 weeks with the Tado X Wireless Receiver (everything else has been rock solid, and more importantly, visible on my EveHome App/Settings/Thread). I have looked at Matter/Thread compliance … I am not a Google man (my wife loves their cameras) but the Google Nest FAQ section has a very good explanation about the Border Routers and Endpoints ecosystem and how to ensure you have the best chance of success with this common low power transport system (don’t get me talking about Wi-Fi HaLOW 🙄); I have incorporated the same information but not as well written in my guide to Tado X installation.
If @Emcee confirms that the Tado X Wireless Receiver definitively has Matter Border Router or Thread Endpoint installed then Tado needs to get their finger out and acknowledge the Connectivity Standards Alliances’ (https://csa-iot.org/certification/distributed-compliance-ledger/) efforts by depicting their licensing logo as they have with the other Tado X components; and I will wind my neck in. I came from the Tado V3+ that has many more features than the Tado X, but I like their ecosystem … especially once we get Pre-Heat back. I came to Tado X because I have a 280 sq m stone built house in Western France serviced by an oil-fired boiler in the garage some 18m from the house. Thanks to early adoption by both major & minor players such as Apple, Meross, EveHome, Hue (via Bridge update), Google, Nuki, Somfy Bridge update etc we are well serviced by powered sockets and Apple Speakers and TV that are Matter Border Routers, security on doors/windows that are Thread Endpoint etc that allows secondary and tertiary component failure within the house whilst still ensuring a link through the 60cm internal walls. Think of them as a blanket over our house.
Kr,
Vern
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During Sunday night my Tado X receiver lost its internet connection so the heating was unable to turn on! The receiver was showing all 3 Wi-Fi lights but needed to be reset before it would work again. I do hope this firmware update comes soon…
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Glad i found this thread just installed me new Tado X and had to reset it once already thought it was faulty quick question though how do youknow if its connected to a thread router not reallt tech sav i have two apple tv and a apple home pod so wondering how i can see what one its connected to
thanks
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I have this issue. If I have cause to reboot my (UniFi) wi-fi APs all the non-Tado devices reconnect fine. The Tado X Receiver is very strange though. It DOES connect back to the wi-fi but DOES NOT have internet access. This is shown by wi-fi LED 1 being solid and LED 3 flashing. When the system is in this state I still can manage/control the system locally from my iPhone, thus proving that the receiver is connected to the wi-fi. However if I switch my iPhone to cellular only then I am unable to connect the the receiver (because it cannot reach the internet, as per the LED indication).
When I reboot the receiver I get 3 x solid wi-fi LEDs and all is good.
I am able to reproduce this issue by rebooting my AP.
So for some reason the receiver is able to connect to wi-fi after a connection break but for some unknown reason it is not able to establish an outbound connection over the internet until it is rebooted.
[Firmware: 246.2]
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I feel I have a similar experience but last time the 3 LEDs stayed on but still no internet connection until I rebooted the receiver X
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I have had a similar experience to @NotBernard65 above also with UniFi devices, when rebooting the APs brought the receiver X back online. I don't want to speak too soon but it's now close to ten days that no disconnects happen.
One further note worth sharing is that in theory the Receiver could be reachable also from its Thread network over Matter protocol including remotely, which for instance might be the case for me with Home Assistant in the same Thread network, even when the receiver is not connecting through WiFi. Do we know if the Tado app and Receiver X provide this feature? I've seen Nuki for example does, calling it Remote Access and requiring to activate NAT64 on the Thread border router.0 -
Hello everyone and happy new year 🙂
Just so I am clear whether I should communicate any ongoing issues to our engineers, has this been an ongoing issue in the last days as well?0 -
Mine are online but it is still impossible to share the thermostats to home assistant and others. I had to change DNS settings (I use nextdns) and clear the Tado domain to get through to the internet.1
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Yes still on going issues for me, I had to restart the wireless reciever as it lost connection and I am still experiencing the flashing LED. Do you know when this firmware is coming?0
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The last time it failed for me was 03rd Jan (Wireless Receiver X) I also would love to know when the new firmware is coming out, sooner the better please, and will it fix this issue, assuming the reason is known :-)
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Flashing LED here too on my Wireless Receiver X (Firmware: 246.2)
Home uses TP-Link Deco XE75 mesh wifi (x3 pack)
Deco XE75 allows me to pin devices to particalar XE75s, I've just done that and the flashing has stopped 🤔
I'll keep an eye on it if it remains solid.
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I have a feeling the problem is where it flips between the nodes of a mesh network. This is a common issue with many network connected devices
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But surely the developers would made the reciever capable of using a mesh network as alot of home users now have mesh networks :-)1
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You would think so but its not the case. They tend to reuse firmware from years gone by, some producers don't understand their own firmware as the original developer has left.
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Thanks to Brenw I have now stopped my Wireless X Receiver from changing mesh nodes, excellent idea. In doing this the Wireless X receiver lost its connection and I had to restart it, very interesting. I will do the same for the Bridge X.
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I have a mesh network, I fixed the node and put in an ip reservation. This improves things, but Internet connection still breaks after one or two days.
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Spoke too soon, LED is flashing again.
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And the LED is solid again and has been for several hours. I didn't do anything. Same 246.2 firmware.
Go figure 🤷♂️0 -
Same here, have they released a new firmware with the same number?0
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Still a solid LED, no changes from me.
Same here, have they released a new firmware with the same number?
I don't believe so.
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Thought I should have a look and I've got 3 solid lights at the moment. No idea how long it's been that way though.
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It would be nice if we can get confirmation from Tado if they have pushed a firmware to solve the issue
@Emcee - would you be able to shed any light on this and provide an update please1 -
I've woken up to the flashing LED again this morning....I have no idea what is going on!!1
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Yeah mine started flashing again at some point today. 🤦♂️
I'm gonna stop reporting on this and just keep an eye on this thread for updates from Tado.
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just for info … if you have the flashing light on the WiFi indicator then your Tado X Wireless Receiver (EU) (probably same for UK) has no 2,4Ghz connection HOWEVER if you check under the device settings tab within the Tado App, it may well show connected … to the CSA matter compliant Thread Border Routers that you have in your house (basically low power network that “piggy-backs” onto the house 2,4Ghz Wifi, the matter compliant Thread Border Routers chainlink to the next until they reach your router). Confused, please visit CSA-IOT.org for a fuller explanation. Of note, the Tado X Wireless Receiver was the only Tado X device without a CSA DSL (license) last time I looked. I’ll shortly accept Tado’s kind offer to swap my Tado X WR (EU) for a Tado X Smart Thermostat (in use reserve since I already have one wired to the boiler, no WiFi confusing lights to annoy you every morning 😂). I mapped my WiFi signal in my workshop (Ubiquiti Unifi mapping tool) that proved that my IoT only 2,4 Ghz signal was excellent. Next week I will publish my open letter (with frank replies from Tado) over my problems with Tado X WR (EU), poor help guides, inadequate training etc (I just need to tidy up my draft, to include New Year Tado replies, but since I am 80% disabled it is not something I particularly relish; just once my gander is up …). Don’t get me wrong, overall, living in a large stone house with 60cm internal walls, the licensed Tado X matter compliant TBRs are great; let down by the late addition to the family (WR EU).
Below is my help guide, there may be something that you missed in your particular setup (worth following line by line, no skimming … likewise read every page of the QR installation instructions)
Installing Tado X system, a users guide (Amendment 5 dated 31/12/2024)
My setup was based on Ubiquiti Unifi UCG-Max router with U7 Pro Wall APs & oil-fired boiler (located 18m from stone house) using StarLink as internet provider.
Preparation
before installing Ensure IPv6 is enabled on your router (most routers have this enabled, but people like to fiddle with settings). Thread Border Routers & Thread require this standard (Reference Google Nest FAQs). Request IPv6/SLAAC/DHCPv6 details from your ISP Provider (I suspect they will all have a uptodate FAQs); in my case Starlink so I used DHCPv6 with Prefix /56.
Strongly recommend that you consider a separate IoT network, perhaps thru vLAN or using the Guest side of your Router, that you have selected solely for 2,4Ghz IoT network use.
1.My preference, delete all of your other networks from your phone for the install of the Tado X system, then you won’t have your errant phone chasing 5Ghz whilst installing your first Tado X component, the Tado Bridge X (I kid you not, it works. Simple enough to restore other networks post-installation). I don’t like the Tado X naming conventions at all.
2.Look at your current distribution of Thread Border Routers (Apple Spkrs, Apple TV, any EveHome products will be either Thread Border Routers or Thread Endpoints, See Notes below)
3.When ready, if you have Tado V3+ previously installed then delete that home (there is no Tado X compatibility with V3+ or older, except the air conditioning wireless control), you cannot progress without deleting it using the Tado QR cards. Personally I stripped all reference of Tado from my phone and started with a fresh Tado App using my sign in details.
Installation of Tado X units
1.Install Tado Bridge(s) X (or TBRs, like Apple Speakers & TV 4th Gen, that Tado X recognises) on a clean Tado App using QR code on card attached to lid of box.
2.Then install Tado X Smart Thermostat (Thread Border Router compliant) or Tado X Wireless Receiver, again using QR on card inserted in lid of box (see Notes below). I found the Tado Pro App particularly helpful to confirm my existing wiring was correct (great app 👍)
3.Install Tado X Radiator Thermostats. Again, back to the QR card on the inside of the box lid. Allocate to a room.
4.Same with Tado X Wireless Temperature Sensors, QR code then allocate them to a room.
5.When you have finished building your home, remember to configure each room to your Tado X Wireless Receiver (EU) (TR plus 10 digits) or Tado X Wired Smart Thermostat ( GR plus 10 digits). Look at your settings (Settings/Rooms & Devices) you will note Tado Bridge X & Tado X Wireless Receivers (EU) are not allocated to a room (they sit at the bottom of the Rooms & Devices page under Other Devices).
6.Set your schedules (remember you can copy them to subsequent days or to another component within the App).
7.You can check your Thread Border Router & Thread Endpoint distribution using an outside App such as EveHome/Settings/Thread (Tado X do not currently have this facility available)
Commissioning your heating system
1.Position yourself by your Tado X Wireless Receiver (EU) (or Tado X Smart Thermostat, wired) then open Tado App and the Home page should be displayed with all your rooms, hallways etc. Your schedule may already have started, otherwise select a couple rooms to heat (or, if you like wasting fuel select Boost Heating this opens all room radiator valves). If you have previously pressed “Turn off all rooms” then press Resume Schedule at the top of the page. There may be a delay of several seconds before you hear or see any change at your Tado X Wireless Receiver or Tado X Smart Thermostat (wired), this is perfectly normal.
2.Look at your Tado X Wireless Receiver (EU), hopefully you will have 3 steady WiFi lights and the Heating Light illuminates with a click from the relay to your boiler. If you have wired your Tado X Smart Thermostat, then you will hear a click from it.
3.The boiler works after a short delay (hurrah).
4.Now press Turn Off on the Tado App Home page, the Tado X Wireless Receiver heating light will go out and you may hear a click.
5.The boiler stops, although your heating pump may continue dependent on your wiring to boiler (OpenTherm, other standards or just a basic On/Off switch).
6.Back to Resume Schedule on the Tado App Home page, your boiler will then control itself after a short delay, just make sure it controls itself within the temperature output you have set on the boiler faceplate.
7.If you look at your Tado X Home page, you notice that the temperature cycles slightly either side of your desired room temperature. Perfectly normal.
8.Go to the Settings page of the App, sort out your personal preferences for geofencing etc.
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And it's back to flashing lights again.
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