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Thermostat stuck at the same temp?

begbie
begbie ✭
in General Questions & Topics

Hi Community,

Seems this morning the thermostat for one of my devices has been reporting the exact same temp for the past several hours (which I know isn't correct).

Has anyone had this before and if so, how did you resolve it?

I have taken the batteries out as per the documentation to reset it, but it is still showing the same temp:

image.png

Comments

  • wateroakley
    wateroakley Volunteer Moderator
    edited November 18

    Hello @begbie Your straight line temperature is something I've never seen from any of our 25 TRVs and five wireless thermostats across two homes. Thinking aloud:

    • The temperature lines are always wavy, even when nothing is a happening for the TRV.
    • If the TRV had lost connection, the line would be discontinuous.
    • Reset the device. Leave the batteries out for more than one minute and fit new/fresh batteries.
    • If fitting new/fresh batteries doesn't work, I'd be very suspicious that the TRV is faulty.

    HTH.

    Edit: Typo.

  • begbie
    begbie ✭

    Thank you Waterokaley.

    I've reset the device and tried new batteries and still has the same issue.

    I did reach out to support and they said they cannot fix it remotely and said I can buy a new device with 30% off because my TRV is out of warranty

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