Tado App - Edit Time block temperature

Nojaro

Just went to edit a time block on a thermostat schedule in the app, and instead of the usual temperature range, it says that the current setting of 20deg is now 0.8deg and the scroll wheel to change it goes from 0 to 7 degrees. Looks like a dodgy software or firmware update to me? Only appeared today. Can someone from Tado have a look?

claver

With the App update (8.25.0) the problem was resolved 😃

policywonk

Would you try the following?

1. Login via a laptop or desktop using your credentials via an ordinary browser. Same problems?
   1. If yes, there's likely a problem with the devices. Need to contact Tado Support.
   2. If not, then go back to your phone:
      1. uninstall the app completely, whilst you are logged in via the browser
      2. reboot the phone
      3. reinstall the app, register, login- should fix it.

Gonza

HI. I have found the same issue today, both in app and web browser. I have contacted Tado and I am waiting support

Nojaro

Uninstall and reinstall doesn't work. Just had a scary looking white box pop up in the app with a load of error codes. Definitely an update problem. I've been using the app for a while and it hasn't done this before. Have messaged customer support with the details, hope they can fix.

wateroakley

Hello @Nojaro I've just looked at the V3+ app on our iPad mini (iOS 15.8.3) and on a web browser (Firefox 132.0.1). Both are working for me. Probably best dealt with by support.

@Emcee and @Rob can you advise, please?

Nojaro

Thanks @wateroakley. My wife's phone has same problem. Both on Android, Tado app version 8.24.0.

chong168

I also have the same problem, using an Android phone

Stefan1981

I have the same issue both on Android app and online portal. It's definitely a bug.

policywonk

Mine works fine. Agree with @wateroakley. Get in touch with your support through the app.

claver

I also have the same problem, using an Android phone :/

SkySi

Same issue for me today on iPhone.

CJT327

Same problem for me on Android. This has only just started, so must be some sort of update issue.

Rob

I have read about this bug yesterday. I believe we have spotted it already, but I'll use this thread to prioritise it.

maevep

Same with me on android. I updated beta software yesterday and noticed when going to adjust temperature settings it had gone very low. Took a few seconds to be able to adjust.

Nojaro

Tado support have replied and advised the glitch has been fixed - seems to be OK for me now, hope everyone else's is too.☺️ Thanks for all of your replies.