Tado X hot water not working or showing in app

Peasmold

I've just installed the UK version of the Tado X wireless smart thermostat starter kit.

However, I cannot control the hot water from the app (nothing showing for hot water) or the receiver (I press the hot water button and nothing happens)

Emcee

Hello @Peasmold 

For tado° X issues, we ask members to contact tado° support via live chat.
This is so we can collect information on problems encountered by early tado° X users.
If other members have solutions in mind, please don't hesitate to share.