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Automated change of aussent mode

asierbz
asierbz ✭
in General Questions & Topics

Hi, some time ago, I purchased the in app upgrade to the V3+ version, which included automated change of aussent mode using the location of the phone. I have just changed my thermostats to the X version, and just found out that in order to keep that function I need to pay a suscription called "auto-assist". I really don't understand as the app is the same to control both V3 or X thermostats

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Best Answer

  • Emcee
    Emcee Admin
    Answer ✓

    Ahh ok thank you for clarifying 😊

    With tado° X, Away Mode (part of Geofencing) is available for free, but is not automated. With Auto-Assist, this feature is automated.

    Screenshot 2024-10-23 at 12.35.53.png



    Since you purchased something (could you also clarify what you mean by "I purchased the in app upgrade to the V3+ version"?) in the past, it is possible our support team can transfer that purchase to your new tado° X set-up. Best is to contact them using the chat box at the bottom right of your screen. Please be advised that, due to a large number of requests, it may take some time for one of our agents to respond.

    Screenshot 2024-10-23 at 12.38.40.png

Answers

  • Emcee
    Emcee Admin
    edited October 23

    Hello @asierbz

    What do you mean by 'aussent' mode? tado° doesn't have any feature named aussent mode (at least in English)…

  • asierbz
    asierbz ✭

    Hi Emcee,

    I meant the away mode, sorry

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