Google Nest WiFi Pro and Tado X Thermostat

Bobenzini

Just bought 6 tado x thermostats - 2 for each floor. I have ethernet backhaul with google wi fi pro which works great on each floor.
But I can not connect to tado x thermostats :(
Is it possible to make them work without tado bridge x ? And if it’s not - I think I will return them. I would need need a bridge x for each floor to get a reliable connection :(

And I bought them becease I was sure that they worked without Bridge on google nest wifi pro routers which supports Thread

This is from Tado site:

You won't need an additional Bridge X if:
You already have a tado° Bridge X
You already have a Thread border router by another brand

wateroakley

@Bobenzini Hello Bobenzi, Welcome. I'd suggest that you reach out directly to Tado support. The easiest way to start is from the Tado website, the chat box is in the bottom right-hand corner.

Bobenzini

Here is the answer I got from Tado

The 4K Apple TV supports the NAT64 technology, the other devices you have might not. The NAT64 is required to enable the tado° Line X devices to go online, that is also the reason why unfortunately not every thread border router works, only the ones that support NAT64.

Emcee

Hello @Bobenzini

I see you have opened a ticket with our support team, please stay in contact. Perhaps other devices in your home can act as Thread Border Routers for the time being. Even if you choose to return your devices, you have to do so through support.

I can also provide more information regarding why your Google Nest routers are not working. Google has yet to implement Nat64 capability to its Thread Border Routers, which means that tado° features such as Auto-Assist are not possible with these as of yet. Ongoing tado° feature and firmware improvements, as well as security updates, are also not possible without a Nat64 capability.

Bobenzini

Yes I'm in contact with Tado support team and there is some progress :) I enabled IPv6 on Nest Wi-Fi Pro routers - as I was told to - and have been able to connect to my Radiator X Thermostats, but I'm losing connection to them from the Tado app right after I finish the installation and they switch to manual control.

Then I tried to connect them with Apple Home App - after fabric restore - and I can see them in my Home app now - and I can manage temperature from there.

But I need to make them work with Tado App to get all the advantages that Tado provides…

I will continue to stay in contact with your support team and I hope we can get it to work in some way.

morin

Hello Bobenzini,

Did you find a solution to your problem?
I have exactly the same case with my Google Nest Wifi pro

Bobenzini

Yes I did 😊 With the help from Tado support team. The solution is Apple TV 4K. I think you need the latest version.
This is from Apple webiste
“ 4K (third generation)
It comes in two configurations, a Wi-Fi-only model with 64 GB of storage, and a more expensive 128 GB model with Wi-Fi, Ethernet and a Thread radio.”

morin

@Bobenzini
I'm not sure I understood your answer.

Here is my problem: I have a Google Nest WiFi pro which acts as a Thread router.
When installing the Tado x thermostat from the Tado app, detection and connection to the Thread network is fine. But once back on the Tado app my thermostat is disconnected.
IPV6 is successfully enabled on my network.

if I install the bridge provided by Tado everything works perfectly, but I would like to understand why it does not work with my Google Nest WiFi Pro.

Thanks

Figs

Hi,

I have the same trouble over here, Google Nest WiFi Pro + 4 Tado devices.

I have reached out to tafo support and they pointed out NAT64 as the problem.

Quoting

"
This is normal, unfortunately your thread border router does not support NAT64 (yet).

Maybe ask google if that will come, otherwise, buy a supported Thread border router:

https://help.tado.com/en/articles/9090800-do-i-need-a-tado-bridge-x
"

I can connect and use the devices from Google home just fine but they won't show online in the Tado app. For now I can survive for a while but it is so sad tado has relied on apparently something that is not broadly support in the majority of thread border router. Even their support seems poorly trained for this as they had to push me up to layer 2. The whole purpose of the standard is to support interoperability so it is interesting to see such a recent product suffering from fragmentation.

Next for me is pinging Google support.

The silver lining here is that matter will be getting scheduling support with an upcoming release so we might not even need tado's app for the majority of features.