Google Nest WiFi Pro and Tado X Thermostat

Bobenzini
Bobenzini ✭
in General Questions & Topics
Just bought 6 tado x thermostats - 2 for each floor. I have ethernet backhaul with google wi fi pro which works great on each floor.
But I can not connect to tado x thermostats :(
Is it possible to make them work without tado bridge x ? And if it’s not - I think I will return them. I would need need a bridge x for each floor to get a reliable connection :(

And I bought them becease I was sure that they worked without Bridge on google nest wifi pro routers which supports Thread

This is from Tado site:

You won't need an additional Bridge X if:
You already have a tado° Bridge X
You already have a Thread border router by another brand

Best Answer

  • wateroakley
    wateroakley Volunteer Moderator
    Answer ✓

    @Bobenzini Hello Bobenzi, Welcome. I'd suggest that you reach out directly to Tado support. The easiest way to start is from the Tado website, the chat box is in the bottom right-hand corner.

Answers

  • Emcee
    Emcee Admin

    Hello @Bobenzini

    I see you have opened a ticket with our support team, please stay in contact. Perhaps other devices in your home can act as Thread Border Routers for the time being. Even if you choose to return your devices, you have to do so through support.

    I can also provide more information regarding why your Google Nest routers are not working. Google has yet to implement Nat64 capability to its Thread Border Routers, which means that tado° features such as Auto-Assist are not possible with these as of yet. Ongoing tado° feature and firmware improvements, as well as security updates, are also not possible without a Nat64 capability.

  • Bobenzini
    Bobenzini ✭

    Yes I'm in contact with Tado support team and there is some progress :) I enabled IPv6 on Nest Wi-Fi Pro routers - as I was told to - and have been able to connect to my Radiator X Thermostats, but I'm losing connection to them from the Tado app right after I finish the installation and they switch to manual control.

    Then I tried to connect them with Apple Home App - after fabric restore - and I can see them in my Home app now - and I can manage temperature from there.

    But I need to make them work with Tado App to get all the advantages that Tado provides…

    I will continue to stay in contact with your support team and I hope we can get it to work in some way.

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