Selling Tado V3 starter kit

AlanRS
AlanRS ✭
in General Questions & Topics
I’m selling my house and don’t know the new owner (to transfer ownership).
How can I reset the whole V3 system, so that the new owner can register and use it all without my help?
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Best Answer

  • Emcee
    Emcee Admin
    Answer ✓

    Hello @AlanRS

    Apologies for the late reply. I was double-checking your question with colleagues.

    The easiest and most hassle-free solution would be to invite the new owner to your tado° Home and then removing yourself from said Home. Could you potentially leave a note in your old home to get into contact with the new owner?

    If the above is not possible, the next best option is to:

    1- Delete your tado° Home
    2- Re-pair the devices without your account via the Internet Bridge
    3- Leave the devices paired but without an account so the next owner can simply add these paired devices to their Home

Answers

  • wateroakley
    wateroakley Volunteer Moderator

    As a house buyer who fell foul of a third party home alarm product that asked us for £2,500 to reconnect, I’d suggest you do this through your solicitor and selling agent.

  • policywonk
    policywonk ✭✭✭
    Totally agree. The solicitors should include the handover process in the documents at exchange. Only when you are sure your phone has full control do you agree to complete

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