Smart schedule is not working

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gnarenmba
gnarenmba ✭
in General Questions & Topics
I have added time blocks but it is not working

Out of all the radiators we have I have set up 3 for the following morning

None of them turned on

Is there anything that I’m missing ?

Please could you help?

Answers

  • GrayDav4276
    GrayDav4276 ✭✭✭
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    More information about your setup is required for any useful response.
  • gnarenmba
    gnarenmba ✭
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    Hi,

    Thank you for the response.

    We have a wireless thermostat, an internet bridge connected to the wifi router, wired thermostat connected to the boiler.

    We have 15 radiators all together.

    We use the mobile app to turn on heating in specific rooms.

    We used the scheduling functionality previously, but for the last few months we could not.

    Hope this helps.


    If you need any more information, happy to send.


    Thanks again.

  • hugbilly
    hugbilly ✭✭✭
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    Just a thought, when you edit the time blocks in your schedule are you remembering to click the "save" tick?

    tadoº.jpg


  • gnarenmba
    gnarenmba ✭
    edited March 14
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    Tado_example_screenshot.jpeg

    Hi,

    Yes, I'm clicking the tick. I have attached the screenshot taken from my mobile once I set it up:

  • hugbilly
    hugbilly ✭✭✭
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    I think perhaps you need to contact the tadoº support team, it can be emailed at:

    operator@tado-844a35e31252.intercom-mail.com

  • gnarenmba
    gnarenmba ✭
    Options

    Thank you, I have emailed TADO support and received help.

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