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Smart thermostat gone missing?.

Hi All smart stat is not now showing on app? Boiler is also firing when no call for heat?

I have power cycled hub and thermostat and tried to pair but nothing changes Display on smart stat is active and if I hold for 3 seconds it shows the paired symbol

i have changed nothing recently apart from combine 2 rads that were in the same area with smart valves on to now be controlled by the smart stat that was about 10 days ago and all has been good since then

its a wired thermostat using open therm and several smart valves been installed about a year. Thank all