24/7 Customer Support
This isnt a technical suggestion:
tado needs a more engaging, 24/7 customer support. Monday to Friday for end user customer support is not good, especially for a service that is 100% cloud based.
When something goes wrong a user needs to know, do I need to call a heating engineer or is it a fault with tado & their systems. I certainly wouldnt like to call an engineer out to find out its an issue with tado and that has just cost me a callout fee.
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statuspage.io is known to be flaky. and that isnt customer support
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My apologies as I don't really understand what you are after then.
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