Access denied message when trying to add devices?
When I log into the Tado app, go to Settings, Rooms & Devices, and click Add devices, I am getting a message "Error - accessDenied" pop up.
Is this happening to anyone else, and is there a way to fix it as Tado support doesn't work on Sundays.
Thanks,
Mark.
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Comments
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Having the same issue. Have moved house and trying to set up new home after deleting the old one. Did you fix this in the end?2
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I have the same issue. I am so disappointed. No live support.
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I have also the same issue! Why doesn't post todo a solution here in the form?0
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Did anyone get an answer to this? I am also trying to add a thermostat. My second account had no issue but first one will not work.0
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I'm also having this error. Is there a solution?0
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I had this as well and I made it work by force stopping the application, and then deleting the cache and storage0
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My solution was add via the webpage instead.0
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I had the same problem, solved by re-installing the app on my phone.
Thus: removing home from app, removing app from phone, installing app with the existing user credentials and reinstalling the whole Tado.
I didn't reset the gateway, no need re repair the valves en thermostats.
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