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Returning tado X thermostats?

jnorris235
jnorris235 ✭
in General Questions & Topics

Spent three days on and off squatting on the floor trying to get these things to work. In the end I got one to work in the kitchen, where the Apple Homepod sits.

Q1: I put it in the Home app and then found you’re restricted to be it being on for only 4 hrs at a time - no proper scheduling with different temperatures. However - after Q2 I return and now it wont connect. Shame - I was going to try it in the Tado app.

Q2: All I did was try to add a thermo into another room. Strong wifi signal from the mesh system. I even tried moving the homepod into that room to see if that helped but cannot get the TRV to work at all. I am normally very adept at setting up things (and TP Link smart plugs work fine)! I tried the factory reset, I tried a different TRV. None will connect.

Strangely the Tado app IS connecting when I’m sat next to it (I changed the temp. And saw it reflected on the TRV) but no wifi.

Q3: In Home app there is a “Turn on Pairing Mode” pressing it doesnt seem to make any difference and anyway the TRVs ARE matter enabled. The Tado app says ”Matter device linking is currently unavailable.

I’m at a total loss. If anyone has the time to help then I give you a million thanks in advance cos I expect these things DO work for some people!

This time it had a wifi signal that just kept trying to connect …

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This time I just got the finger …

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Comments

  • Zoidberg
    Zoidberg ✭
    I would start by removing the Tado X devices from the Tado App and Home app, also (presuming you are using an iPhone) go to Settings -> General -> Matter Accessories and remove them from here also.

    Then factory reset the Tado devices, see https://help.tado.com/en/articles/8943122-how-do-i-do-a-factory-reset-on-my-tado-x-devices

    Then add the Tado devices back to the Tado App. Once they are added to the Tado app then add them to the Home app.

    This method worked for me when I was having setup issues and I haven’t had an issue since.
  • jnorris235
    jnorris235 ✭
    edited March 13

    Brilliant. Few steps there I havent tried. Also completely reset the Homepod. Kitchen worked (it takes a few goes, about 5 minutes to connect and pair). The Lounge one connects etc fine, then I move it to its new home then just wont connect - got as far as Pairing once, then failed. Cannot connect to the wifi. Other things can such as a smart plug nearby, so I think I give up.

  • Zoidberg
    Zoidberg ✭
    Also worth checking out https://help.tado.com/en/articles/10264759-how-can-i-set-up-my-tado-x-devices-in-a-matter-app

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