Can't add Tado X devices to Google Home
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Latest app update now shows, for my Thermostat, "Matter Device Linking" - flipping HOORAY!!!! Ah….. underneath it also says "Matter device linking is currently unavailable. Learn more."
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Purchased today and already encountering issues. When attempting to link within google home app, the process starts but fails with the error: 'No compatible devices were found in your Tado account.' However, all devices, including thermostats and the bridge, are visible and functioning correctly within the Tado app.
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From my experience with setting Tado with Google Home, I can tell you the following things:
Tado X Thermostatst are added in Google Home in a different way than those in Gen V3.
Tado V3 can be added easily from Google Home through "Works with Google Home" option, while for Tado X I could not added them through Matter-enabled devices option at all.
In order to add Tado X thermostats the process needs to be initiated from Tado App - Settings - Rooms & Devices. Here it is needed to add each thermostat seperatelly (thus repeting the process for each thermostat aside) . When chosing the Thermostat, someone needs to select the lower arrow where the serial code of the device is shown, not from the name of the room. Then an option appears in the lower side of the screen (or even needs to scroll down to see all options).
However, it is important to initiate the process from the phone where the initial setup was made from (for example for the receiver), not from a second phone or from an invited email address. I tried with a different phone and the Option Linking with Matter devices was enabled, while in the first phone I could enable it.
I had some trouble myself with enabling the thermostats in Google Home, but after that I find Tado's software to be excellent. Still I am missing the following options:
- be able to have 2 homes on the same device.
- to easily unassociate an email from a tado thermostat.
I hope the advices above are of help.
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