Pairing issues
Options
I have a wireless temp sensor that I cannot pair with my bridge, I have bought 2nd hand and was told it's de-registered. Will it pair before the wireless receiver is commissioned on the boiler and could this be preventing the pairing? Cheers
0
Comments
-
It shouldn’t be an issue when you pair it. What does it say when you try?0
-
It just won't connect, I've tried everything on the troubleshooting and moved the bridge, put new batteries in and still won't show connected in the app, am at a complete loss0
-
Just checked at it says Offline0
-
Have you tried pairing it next to the bridge? If it still won’t pair I think it’s an issue for Tado support.0
-
Thanks will give that a try and if still an issue will contact support. Cheers0
-
I spent half a day trying to get it to pair before I realised that I had to press and let go, then wait. I was holding the button down.
It's difficult to imagine that anyone else could be so dumb, but - who knows?
0 -
@Flash71 did support sort this out for you? I’m having a similar issue with a smart thermostat. I can see the links light up on the thermostat suggesting it’s successfully paired but it’s offline on the app. I’ve tried all of the troubleshooting tips before anyone asks. It’s Sunday, so when Tado reply tomorrow i’ll post the outcome here for anyone else0