Lost access to my home
i have a tado system, and my girlfriend just has set one up. She sent me a invite which I accepted, however I didn’t know I could only have 1 home so I lost access to mine. If I try and set my home up again it tells me the email is already registered to a home. How can I regain access to my home?
Answers
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Tado support have emailed a invite
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Hello I too have this same issue, a customer invited me to share their home whilst I was commissioning a new heating system and I've now lost my home. Worst still in an attempt to reinstate my home I deleted customer home and now neither of us can access….
I have email support@tado.com as suggested in another post - am I likely to hear back from support or am I wasting my time…
I cannot access online chat because I affectively have no account
Any advice anyone please
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@Minty71 Sorry to hear you're having trouble. Best to reach out to support via 'chat' on the main Tado web site. The bot will probably ask lots of questions along the way. That's how your request and issue/information gets into their support teams. Please be patient, their support is not 24/7/365.
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