Why does my graph show breaks in the data?

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ashley936962
ashley936962 ✭
edited February 2021 in General Questions & Topics

I have noticed that the graphs show a break in the data. This isn’t just for one radiator valve and it’s appears to be random. Any ideas what could be causing this?

The screenshot below shows multiple breaks in a 24 hour period


66D0C091-941F-4E74-90F1-E03F644D404F.png


Best Answers

  • gary333
    gary333 ✭✭✭
    Answer ✓
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    Has your internet connection been going down at all? Looking at the time stamps you may never know as you may have been in bed.

    You could setup a Thinkbroadband Broadband Quality Monitor. You will be able to see from the charts they produce if it is your internet cutting out.

  • beeftrader
    beeftrader ✭✭
    Answer ✓
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    Long press on the graph - it shows you all the remaining parameters you can't see.

    Gaps indicate that you have no remote access during those times, either because you lost internet access, or because the TRVs lost signal to the Bridge. The TRVs report every minute to the Bridge about their sensor values. If you opened the tado app during those gaps, you would have seen the "no remote access" error.

    You might need to reposition the Bridge to maintain a better connection to your TRVs, though if you have a large house, I don't have very good news for you (check the numerous threads on here about range issues).

Answers

  • ashley936962
    ashley936962 ✭
    edited February 2021
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    Thanks both.

    After pressing on the gap it does show "no remote access"

    I’ll try moving the Bridge and see if that improves it.

  • Seasorul
    Seasorul ✭
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    I have the same issue with two devices, showed up a few days ago. All are installed within a couple of days. I haven't made any change to thermostats nor the bridge. Testing to replace batteries although the app says that batteries are good, might do the trick. Will let you know.

  • Seasorul
    Seasorul ✭
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    Follow up: Changed batteries in the unit furthest away from the bridge two days ago, no gap in the graphs now, not even on the one I didn't changed batteries in(!).

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