Why does the Tado not turn off my boiler

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Ronlin99
Ronlin99 ✭
in General Questions & Topics

The Tado does not turn off my boiler even though everything on the app is turned off

Answers

  • Montage
    Montage ✭✭✭
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    Did it ever work?

    What troubleshooting have you done.

    Describe the Tado/Boiler set-up.

  • Ronlin99
    Ronlin99 ✭
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    Yes it worked previously
    Turned Tado off and on again
    Reset Tado by the boiler by putting it off and after 10 secs put it on again
  • HotPotato
    HotPotato ✭
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    I am having very similar issues to you Ronlin.

  • Ronlin99
    Ronlin99 ✭
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    Did you resolve the problem?
  • HotPotato
    HotPotato ✭
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    Hey Ronlin99!

    No I have not resolved the problem.

    I wonder if the people who make Tado read these forums?

    Maybe they could help us?

  • Montage
    Montage ✭✭✭
    Options

    Raise a support ticket if you need support.

  • HotPotato
    HotPotato ✭
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    Montage. this is helpful I will try that route.

    Ronlin99 - maybe you can try raising a support ticket too?

    Montage - are you a fan of "Top Secret"? - "Souvenirs... Novelties... Party Tricks"

    Many thanks!

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