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Why does the Tado not turn off my boiler

The Tado does not turn off my boiler even though everything on the app is turned off

Answers

  • Did it ever work?

    What troubleshooting have you done.

    Describe the Tado/Boiler set-up.

  • Yes it worked previously
    Turned Tado off and on again
    Reset Tado by the boiler by putting it off and after 10 secs put it on again
  • I am having very similar issues to you Ronlin.

  • Did you resolve the problem?
  • Hey Ronlin99!

    No I have not resolved the problem.

    I wonder if the people who make Tado read these forums?

    Maybe they could help us?

  • Raise a support ticket if you need support.

  • Montage. this is helpful I will try that route.

    Ronlin99 - maybe you can try raising a support ticket too?

    Montage - are you a fan of "Top Secret"? - "Souvenirs... Novelties... Party Tricks"

    Many thanks!