Cloud light blinking

katemag78

Hi the cloud light on the extension kit is blinking and therefore everything is not working correctly
I’ve re set it but it’s still not working
Any ideas? Thanks

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katemag78

Erm I think it’s the extension kit.
It has different things on it, cloud, power and router
I’ve tried everything on all of the help pages but it’s still not working!
I’ve sent a message requesting support but have heard nothing!
I wish you luck

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what_a_tado

@GrayDav4276 I think the OP is talking about an Internet Bridge

@katemag78 If you have followed the following Tado troubleshooting article and it is still blinking then you will have to wait for support to respond.

https://support.tado.com/hc/en-gb/articles/115002187083

katemag78

Thank you so much! Yes it’s the internet bridge! I’m not very technical 🤷‍♀️
Appreciate your advice
Still waiting for a response from tado
Thank you again

samd

@katemag78 Recently my bridge had this problem which I sorted by giving it a direct connection to the router whereas previously connected through ethernet on Power line where it had worked fine for 12 months!!